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Field-Service-Consultant Salesforce Certified Field Service Consultant (SP25) Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Salesforce Field-Service-Consultant Salesforce Certified Field Service Consultant (SP25) certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

A customer wants to return a defective product instead of scheduling a Service Appointment.

How should this product be tracked in Salesforce Field Service?

A.

Create a Work Order and Work Order Line Item.

B.

Create a Return Order and Return Order Line Item.

C.

Create a Product Request and Product Request Line Item.

D.

Create a Return Order and relate it to the Product.

Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.

Which two filtering options should managers use to find the appropriate work orders?

Choose ? answers

A.

The Preventative Maintenance Gantt and filter the list to show only desired work orders

B.

The Dispatcher Console Map and filter the list to show onlydesired service appointments

C.

The Dispatcher Console Appointment list and filter the list to show only desired service appointments

D.

The Dispatcher Work Order Polygon and filter the list to show only desired service appointments

A customer makes one appointment for the sales department, and another appointment for the service

department. The two appointments should be handled on the same day, but should be created as separate

appointments. In addition, theTechnician must complete one appointment before starting the next. The agent

wants to make sure these two appointments are scheduled together and in sequence.

Which three things should the Consultant verify to ensure these requirements are met and simultaneous scheduling will occur?

Choose 3 answers

A.

The checkbox Use all-or-none scheduling for related appointments in Field Service Settings is selected.

B.

The Dependency Type is set to Start After Finish and Same Day on the first service appointment in thedependency.

C.

A dependency has been created between the two appointments and the start times are the same.

D.

The Same Resource and Same Day fields appear on the Service Appointments page layout.

E.

The Complex Work Visualforce page is added to the Service Appointments page

Universal Containers needs a team to perform periodic maintenance on the most complex products.

Which feature should the Consultant configure to meet this requirement?

A.

Required Resource

B.

Preferred Resource

C.

Service Crew

D.

Technicians with Required Skills

Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.

How should the solution be configured to ensure technicians can access relevant Knowledge articles?

A.

Create a quick action on the work order to search the Knowledge base.

B.

Attach the relevant articlesto the work order or work order line items.

C.

Update the Service Appointment page layout to include the Articles related list.

D.

Add the Knowledge Lightning component to the Field Service mobile app.

Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the ServiceAppointment status to Complete and saves the record. Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.

Which two troubleshooting steps should a Consultant take to resolve the issue?

Choose 2 answers

A.

Investigate the Work Order lifecycle.

B.

Confirm the Technician's mobile device is online.

C.

Verify the Dispatcher ran the Service Appointment data job.

D.

Review Service Appointment automation.

At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.

How should the Consultant ensure proper scheduling and optimization for the member?

A.

Add one hour to the start and end times on the Service Territory.

B.

Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.

C.

Add one hour to the start and end times on the Service Territory Member's Operating Hours.

D.

Subtract one hour from the start and end times on the Service Territory.

Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should aConsultant recommend implementing this process?

A.

Create two Service Appointments, set the Related Service Appointment and Time Dependency.

B.

Create one Service Appointment with the total duration of the two jobs and assign two Resources.

C.

Create two Service Appointments and schedule them to the same Resource.

D.

Create one Service Appointment and schedule it to two different Resources.

Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.

How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?

A.

Three Service Territories withfewer than 50 resources

B.

Two Service Territories that split the Service Resources evenly

C.

One Service Territory with four Polygons

D.

Five Service Territories with fewer than 500 Service Appointments per day

Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

A.

Work Order Record Types for Break-fix, Install, and Inspection.

B.

Work Type Line Items for Install, Break-fix, and Inspections.

C.

Work Types and Skill Requirements for Install, Break-fix, and Inspections.

D.

Work Order custom fields to define Install, Break-fix, and Inspections.

Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.

What should a Consultant utilize to meet this requirement

A.

Entitlement Templates

B.

Entitlements

C.

Work Types

D.

Work Order Record Types

Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service

mobile app. The information entered by Technicians needs toalso update the Service Appointment and the Case that are associated to the Work Order.

What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?

A.

Quick Actions that launcha Flaw on Cases, WorkOrders and Service Appointments with required fields.

B.

Process Builder on Case to update the Service Appointment and Work Order.

C.

oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.

D.

Lightning Component with required fields to update the Case, Work Order and Service Appointment.

in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

A.

Jobs can take longer than the available resources hours in a day.

B.

jobs need to be performed at the same site on the same day of the week.

C.

jobs require multiple stages of work performedby different resources.

D.

jobs require consecutive days of work and can span over weekends.

Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.

Which action should a consultant recommend?

A.

Link rules to Relevance Groups.

B.

Assign a high efficiency score.

C.

Check 'Keep TheseAppointments Scheduled'.

D.

Include a Match Fields work rule.

An employee at Universal Containers performs the role of a Dispatcher and a Technician.

How should a Consultant configure Salesforce Field Service to support this behavior?

A.

Create one Service Resource and assign the relevant Permission Set Licenses. pee

B.

Create two Service Resources and assign them to the employee. &

C.

Create one Service Resource and assign the Technician and Dispatcher role.

D.

Create two Skills records and assign them to the Service Resource record.

Each container consists of multiple parts that are tracked by Asset records. Universal Containers’s customers usually wait until several parts need service before requesting a Technician come on-site to save money on servicecharges.

How should a Consultant configure Salesforce Field

Service to track the work performed?

A.

Create a Work Type and Work Order for each Asset being serviced.

B.

Create a Work Order and Work Order Line Item for each Asset being serviced.

C.

Create aWork Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.

D.

Create a Work Type to automatically create relevant line items for each Asset.

A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.

How can the Dispatcher update the Service Crew to meet those requirements?

A.

Create a new ServiceAppointment with a different Crew.

B.

Edit the Service Appointment and add a néew Service Resource.

C.

Update the Service Crew on the Service Appointment’s Work Type.

D.

Use the Crew Management tool to add Service Resources to the Crew.

Which three objects are associated to the Work Type? Choose 3 answers

A.

Skill Requirements

B.

Resources

C.

Service Appointments

D.

Articles

E.

Products Required

AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.

How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?

A.

Create a custom number field to capture the tier number on the service resource.

B.

Create a queue for each tier group within each territory on the Service Appointment object.

C.

Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier1 techs with the highest number.

D.

Make a relevance group on the work rule to filter based on the tier number and add the rule to the policy.

When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.

Which steps are needed to configure the signature capture?

A.

Create a Flow that adds two Signature Blocks when the Service Report is generated,

B.

Create relevant Signature Types and add Signature Blocks to the Service Report Template.

C.

Create two custom fields for the Service Appointment and use Flows to capture each signature.

D.

Create two Service Reports and add one Signature Block to each Report.

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