Process-Automation Salesforce Process Automation Accredited Professional Exam (SP25) Free Practice Exam Questions (2025 Updated)

Flows, particularly Screen Flows, are ideal for this use case. They allow for:

Conditional logic (via Decision elements) to show different screens or questions based on the user’s input or record values (e.g., country and language).

A guided, user-interactive experience tailored to the scenario.

Correct Option:

D. ✅ Using a Screen Flow with conditional logic allows a no-code solution to display the right questions at the right time.

Incorrect Options:

A. Apex is unnecessary for declarative logic.

B. Process Builder cannot display UI or ask questions.

C. While LWC offers flexibility, it adds development complexity not needed when Flow can handle the requirement declaratively.

Reference Extract from Salesforce Help – Flow Builder:

“Use Screen Flows to guide users through a process and use decision elements to customize based on user input or record data.”

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When iterating through a list (collection) of records using a Loop element in Flow, the flow designer often needs to update or extract specific field values and store them in a separate Collection Variable. This is done using the Assignment element within the loop.

A. Correct — The Assignment element adds the processed loop item or its updated field values to a Collection Variable that can be used later for bulk DML (e.g., Create/Update Records).

Incorrect Options:

B. Record Choice Set is used to define selectable options for Screen components.

C. Decision Outcome is used for conditional logic, not for data storage.

D. Constants hold fixed values, not dynamic or loop-generated data.

Reference Extracts from Salesforce Process Automation Study Guide:

“Use Assignment elements inside loops to add modified or selected records to a Collection Variable for bulk updates.”

“Collection Variables store multiple records and are ideal for use after loops and before data operations.”

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Salesforce Flow supports multiple versions of a flow, but only one version can be active at any time. The active version is the one that will be executed when the flow is invoked.

C. ✅ A single active version ensures consistency and control over which logic is running.

Incorrect Options:

A, B, D: You can create up to 50 versions of a flow, but only one can be active.

Reference Extracts from Salesforce Help – Version a Flow:

“You can have up to 50 versions of a flow, but only one version can be active at a time.”Reference:Salesforce Help - Activate or Deactivate a Flow

Einstein Next Best Action (NBA) provides contextual and intelligent recommendations using three main components:

Recommendations: The content or actions being suggested to users.

Strategies: Define logic and conditions for surfacing those recommendations.

Flows: Allow users to act on recommendations by launching guided automation.

A. Correct — Flows, Recommendations, and Strategies are the core components of Next Best Action.

Incorrect Options:

B, C, D: These options include either Guided Layouts or Local Actions, which are not required or standard components of Einstein NBA. Local Actions are useful but optional in Screen Flows and not specific to NBA.

Reference Extracts from Salesforce Process Automation Study Guide:

“Einstein Next Best Action uses Recommendations, Flows, and Strategies to present personalized suggestions.”

“Strategies determine which recommendations to show based on business rules and real-time data.”

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Process Builder supports multiple criteria nodes with independent action groups. If a record meets multiple criteria nodes in a single process, the system evaluates each node and executes the associated actions as applicable.

Correct Option:

C. ✅ One Process with multiple criteria nodes is optimal. Each condition can trigger its own actions independently.

Incorrect Options:

A and B. Workflow Rules cannot easily handle multiple branching conditions with independent actions.

D. Creating two processes is unnecessary overhead and adds complexity.

Reference Extract from Salesforce Help – Process Builder:

“Each process can include multiple criteria nodes and associated actions. A record can trigger multiple actions if it meets multiple criteria.”

When preparing test cases for flows, admins should consider the following:

A. Negative scenarios — Test cases should validate what happens when conditions are not met and actions should not fire.

C. Formulas — Test inputs should include cases that help evaluate formula behavior for correctness and edge cases.

E. Expected outcomes — Confirm that intended automation paths execute under certain conditions.

Incorrect options:

B. Number of users affects scalability but not functional test cases.

D. Flow execution time is not typically part of a functional test plan unless performance is in scope.

Reference Extracts from Salesforce Process Automation Study Guide:

“Test flows for both successful and unsuccessful execution paths.”

“Validate formula logic using test values to ensure correct evaluation.”

“Include cases where no action should occur to ensure criteria are evaluated properly.”

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In Flow Builder, the Screen element is used to collect information from users interactively. When the flow reaches a Screen element, it pauses and waits for the user to provide input before proceeding. This is ideal for login flows, form submissions, and guided workflows.

D. Correct — The Screen element is explicitly designed to capture user input and pause flow execution until a user acts.

Incorrect Options:

A. Logic elements (e.g., Decision, Loop) are used for controlling flow logic but do not collect input.

B. Integration refers to data interactions (e.g., External Services), not user input.

C. Actions perform operations such as sending emails or creating records, but they don’t involve user input.

Reference Extracts from Salesforce Process Automation Study Guide:

“Use Screen elements to display information and collect input from users in a Screen Flow.”

“Screen elements pause the flow until the user completes their interaction.”

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Salesforce provides specific configuration options in Setup under Process Automation Settings to control flow runtime behavior. These include:

A. ✅ Let Administrators resume flows with pending actions: Grants admins the ability to resume paused or waiting flow interviews.

C. ✅ Let users pause flows: Enables flow designers to configure flows to be paused by users mid-execution (e.g., long workflows requiring additional input).

D. ✅ Let users resume shared flow interviews: Allows users to resume flow interviews that are shared with them based on permissions.

Incorrect Options:

B. Letting users “run as another user” is not a configurable setting in Flow.

E. Flow debugging as another user requires user impersonation techniques (like login-as) but is not part of the Process Automation Settings.

Reference Extract from Salesforce Setup Documentation on Process Automation Settings:

“From Setup, enter Process Automation Settings in Quick Find. You can allow users to pause/resume flows, and allow admins to manage paused flow interviews.”

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In Process Builder, a process is made up of three core building blocks:

Trigger: Specifies when the process should start, such as when a record is created or edited.

Criteria Node: Defines the condition(s) that must be true for actions to be executed.

Actions: Define what happens when the criteria are met — examples include creating records, updating fields, and sending emails.

Incorrect Options:

B. Scheduler: Not a component of Process Builder. Scheduling is handled differently, typically in Flow.

C. Timer: Not a term used within Process Builder.

Reference Extracts from Salesforce Help Documentation on Process Builder:

“A process consists of a trigger, criteria, and actions.”

“Each criteria node defines conditions and the actions to execute when those conditions are met.”

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A record variable in Flow holds field values for a specific record. When "Allow multiple values" is unchecked, the variable is a single record variable — meaning it stores field data for just one record.

D. Correct — The variable stores values for one record (e.g., one Contact, one Account, etc.).

Incorrect Options:

A. There’s no “Global record” term in Flow.

B and C refer to collection variables, which require “Allow multiple values” to be checked.

Reference Extracts from Salesforce Process Automation Study Guide:

“If 'Allow multiple values' is not selected, the record variable stores a single record.”

“Use record variables to store and reference record field values within the flow.”

Login Flows are implemented using Screen Flows that display input fields and perform validation or post-login tasks. Salesforce allows you to attach a Screen Flow to the login process via Login Flow Setup. Within this Screen Flow, you can design both the UI and automation logic using decisions, assignments, and actions.

D. Correct — A Screen Flow can both collect user input and execute logic, eliminating the need for separate flow types.

Incorrect Options:

A. Workflow Rules and Process Builder are deprecated and not usable in Login Flows.

B. Apex Triggers cannot be used in Login Flows.

C. Autolaunched Flows are not supported in Login Flow context because they lack a UI.

Reference Extracts from Salesforce Process Automation Study Guide:

“Use Screen Flows for Login Flows to display custom screens and execute business logic during user login.”

When building and using custom screen components in Salesforce Flow, there are several key considerations:

A. Correct — Custom Lightning components used in Flow run only in Lightning Runtime (not Classic).

B. Correct — Custom components can be created by developers or installed from AppExchange.

D. Correct — Screen components are only supported in Screen Flows, not Auto-Launched Flows.

Incorrect Options:

C. The "Use Lightning Components" checkbox was deprecated; it is no longer required in newer versions of Flow.

E. Visualforce is a legacy technology and not used to distribute Lightning-based Screen Flows.

Reference Extracts from Salesforce Process Automation Study Guide:

“Custom screen components are supported only in Screen Flows and run in Lightning Runtime.”

“You can install screen components from AppExchange or build your own using Lightning Web Components.”

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Salesforce allows flow variables to be configured as "Available for Input," enabling values to be passed into the flow when it is invoked.

D. Record Variables — ✅ You can define a variable of data type “Record,” make it available for input, and receive a full record into your flow (e.g., when launched via Process Builder or a Lightning page).

Incorrect Options:

A. Record Collection Variables can be used internally but are not typically supported as input for standard flow invocation.

B. Picklist is a field type, not a variable type.

C. “Collection” is a general term — not a defined variable type for flow inputs.

Reference Extracts from Salesforce Help – Record Variables in Flows:

“Record variables can be set as available for input so the entire record can be passed into the flow from a calling process.”

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External Services allows administrators to declaratively call external APIs in a flow. A common use case is to validate or enrich data using external systems during the flow execution.

D. Correct — Address validation using an external API during record creation or update is a perfect example.

Incorrect Options:

A. Bulk updates are better handled via data integrations or Apex.

B. External Services is not designed for batch or asynchronous display processes.

C. Embedding external UI components is not the role of External Services (would require an iframe or Lightning Web Component).

Reference Extracts from Salesforce Process Automation Study Guide:

“Use External Services in Flows to invoke registered APIs for tasks like validation or enrichment of user-entered data.”

“External Services must be registered via schema (OpenAPI 2.0) before being usable in Flow Builder.”

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When multiple business units require distinct selling processes (i.e., different Opportunity Stage picklist values), the best solution is:

B. Use Record Types — ✅ Record Types allow different page layouts and picklist values (including Stage) to be shown to users depending on business requirements.

This enables UC to define unique Stage picklist values per business group, assign them via profiles, and manage them declaratively.

Incorrect Options:

A. Lightning Flow is used for automation, not for managing picklist values.

C. Page Layouts adjust UI visibility but not the Stage options themselves.

D. Opportunity Stages are the values, not the tool used to manage variations.

Reference Extracts from Salesforce Help Documentation on Record Types:

“Record types let you offer different business processes, picklist values, and page layouts to different users.”

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In Flow Builder, a Constant resource is used to define a static, unchanging value. You can reference this constant anywhere in the flow — such as in decision logic, screen elements, or assignments — without worrying that it might be modified during execution.

Correct Option:

D. ✅ Constants are ideal for storing fixed values like discount percentages, status values, or thresholds.

Incorrect Options:

A. This describes an input screen component.

B. That refers to the Display Text screen component.

C. Constants cannot change their data type; they are explicitly set.

Reference Extract from Salesforce Help – Flow Resources:

“Use Constant resources to store values that never change and can be reused across elements within the flow.”

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When an orchestration encounters an error, Salesforce can send orchestration error email notifications to designated recipients. Additionally, the Orchestration Runs list in Setup shows all active and failed orchestration runs with error details.

B. Correct — Admins receive orchestration error email notifications if configured properly.

D. Correct — Errors are displayed in the Orchestration Runs section in Setup.

Incorrect Options:

A. Event Monitoring is for advanced analytics and not specific to orchestration debugging.

C. Flow error emails are sent for standalone flow errors, not specifically orchestration.

Reference Extracts from Salesforce Process Automation Study Guide:

“Orchestration error notifications alert admins to issues in orchestration flow runs.”

“Monitor orchestration activity and errors from the Orchestration Runs page in Setup.”

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There are 3 main “building blocks” of any Flow:

1. Elements are the individual building blocks of the Flow. These perform logical actions such as assignments, decisions, or loops. There are also data elements that will query the database or commit record changes.

2. Connectors determine which element leads to which. Winter ‘21 enables Auto-Layout, and connects the Elements together automatically.

3. Resources are the individual variables of data that are to be used in a Flow – these can be strings of text, numbers, records, formulae, or collections.

In the Spring '21 Release, Salesforce introduced a key enhancement that allows Admins and Developers to see the exact CPU time consumed by Flows and Processes. This was added to help identify automation performance bottlenecks and determine which automations are consuming excessive CPU time, which could lead to governor limit violations.

Correct Option:

B. Accurate measure of the CPU time consumption of Flows and Processes — ✅ This enhancement added a more granular breakdown in debug logs for better monitoring.

Incorrect Options:

A. No such official feature as “Stagger and Throttle plug-ins” exists.

C. "Black run-as access" is not a documented or supported Salesforce feature.

D. Optimizer evaluates usage patterns but does not measure CPU time.

Reference Extracts from Salesforce Release Notes Spring ’21 - Performance Enhancements:

“In Spring ’21, debug logs now show more accurate CPU time usage of Flows and Processes.”

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