Salesforce-Certified-Administrator Salesforce Certified Administrator (SP25) Free Practice Exam Questions (2025 Updated)

Auto-response rules are used to automatically send email responses to lead or case submissions based on the criteria you define. You can create one auto-response rule per object (lead or case) and configure multiple rule entries with different criteria and actions within that rule. To meet the requirement of sending different email notifications based on case priority, you need to create one auto-response rule for cases and configure three rule entries with filters for low-priority, medium-priority, and high-priority cases respectively. Then you need to select the appropriate email template for each rule entry action. References: https://help.salesforce.com/s/articleView?id=sf.customize_leadsautor.htm &type=5https://help.salesforce.com/s/articleView?id=sf.customize_casesautor.htm &type=5

When an administrator deletes a custom field, Salesforce moves it to the deleted fields list for 15 days, during which time it can be undeleted or erased permanently. If the administrator undeletes the field within 15 days, most of itsproperties and data are restored, except for its field history data, which remains deleted and cannot be recovered. References:https://help.salesforce.com/s/ar ticleView?id=sf.custom_field_delete.htm&type=5

When users log in to Salesforce via the user interface, the system checks for authentication based on their profile settings and permissions. One of the settings is login hours, which specify the time range when userscan log in to Salesforce based on their profile. Another setting is Two-Factor Authentication for User Interface Logins permission, which requires users to enter a verification code along with their username and password when they log in to Salesforce viathe user interface. References: https://help.salesforce.com/s/articleView?id=sf.users_profiles_loginhours.htm &type=5https://help.salesforce.com/s/arti cleView?id=sf.security_2fa_perm_ui_logins.htm&type=5

An escalation rule is a tool that allows administrators to automatically escalate cases based on certain criteria and time triggers. For example, an escalation rule can change the owner of a case, send an email notification, or update a field value when a case has been open for more than 7 days. An escalation rule consists of multiple rule entries that define the criteria and actions for each escalation scenario. References:https://help.salesforce.com/s/articleView?id =sf.case_escalation.htm&type=5

To show a component that shows LinkedIn data only to sales users when they are on their mobile phones, the administrator should filter the component visibility with two conditions:

User > Profile > name = sales User, which checks if the user’s profile name is “sales User”

Form Factor = phone, which checks if the user’s device is a phone Filtering with view or role will not achieve the desired result. References: https://help.salesforce.com/s/articleView?id=sf.app_builder_page_visibility_rules.htm &type=5

To automate an outbound message, the administrator should use a workflow rule that defines the criteria for sending the message and the actions to perform when those criteria are met. One of the actions available for workflow rules is sending an outboundmessage to a designated endpoint URL with specified fields as parameters. Process builder, task assignment, and flow builder are not able to send outbound messages directly. References: https://help.salesforce.com/s/articleView?id=sf.workflow_define.htm &type=5https://help.salesforce.com/s/articleView?id=sf.workflow_action_outboundmessaging.htm &type=5

A validation rule is a tool that allows administrators to enforce data quality and integrity by preventing users from savingrecords that do not meet certain criteria or conditions. For example, a validation rule can display an error message if a user enters an invalid value in a field. In this case, the administrator can create a validation rule on the account object that displays an error if the account annual revenue field is below 0 or greater than 100 billion. References:https://help.salesforce.com/s/articleView?id=sf.validation_rul es.htm&type=5

Security Health Check is a tool that can be used to identify and fix potential session vulnerabilities. Security Health Check scans the security settings in an org and compares them to a baseline set ofstandards, such as the Salesforce Baseline Standard or the Salesforce Optimized Standard. Security Health Check provides a health check score and a list of issues and recommendations for improving the security settings. References:https://help.salesforce.com/s/articleView?id=sf.security_health_check.htm &type=5

Assignment rules are tools that allow administrators to automatically route records to users or queues based on certain criteria. For example, an assignment rule can assign cases to different queues based on case priority, origin, type, or other fields. Assignment rules can be triggered when records are created manually, via email, web,or API. Assignment rules consist of multiple rule entries that define the criteria and actions for each assignment scenario. References: https://help.salesforce.com/s/articleView?id=sf.customize_leadrules.htm &type=5https://help.salesforce.com/s/article View?id=sf.customize_casesupport_assign.htm&type=5

Two reasons that wouldprevent a user from being deactivated are that the user is part of a territory hierarchy or that the user is assigned in workflow email alert. A territory hierarchy is a structure that defines how territories are related to each other in Salesforce; if auser is part of a territory hierarchy, they cannot be deactivated until they are removed from all territories. A workflow email alert is an action that sends an email to one or more recipients when a workflow rule is triggered; if a user is assigned in workflow email alert, they cannot be deactivated until they are removed from all email alerts. The user being in a custom hierarchy field or being the highest role in role hierarchy are not reasons that would prevent deactivation; they may affect data visibility or record ownership after deactivation, but they do not block deactivation itself. References:https://help.salesforce.com/s/articleView?id=sf.u sers_deactivate_considerations.htm&type=5

To display the screen flow, the administrator should create a tab and add the screen flow to the page. The administrator can also use a flow element and add the screen flow to the record page.

The other options are not relevant to this scenario. Adding the flow in the utility bar of the console will not display the screen flow. Installing an app from the AppExchange is not necessary to display thescreen flow.

Here are the steps on how to create a tab and add the screen flow to the page:

Go to Setup > Tabs.

Click New.

Enter a name and label for the tab.

Select the Screen Flow tab type.

Select the screen flow that you want to display.

Click Save.

Here are the steps on how to use a flow element and add the screen flow to the record page:

Go to Setup > Customize > Lightning App Builder.

Select the record page that you want to add the screen flow to.

Click Edit.

Drag the Flow element from the Palette tothe canvas.

Select the screen flow that you want to display.

Click Save.

My Domain is a feature that allows administrators to create a custom domain name for their Salesforce org that replaces their instance URL (such as na35.salesforce.com). My Domain provides benefits such as improved security; enhanced branding; faster navigation; access to Lightning components; etc. However, one of the considerations when enabling My Domain is that it changes how users log in to Salesforce - instead of using their instance URL login (such as login.salesforce.com), they have to use their My Domain login (such as mydomain.my.salesforce.com). This applies to all internal and external users who access Salesforce via web browser or mobile app. References:https://help.salesforce.com/s/articleView?id=sf.domain_name_overview.htm &type=5

To ensure extra steps only appear when creating open house records for condominiums, an administrator can use two methods: create two page layouts; and use business processes and record types to display appropriate picklist values. A page layout is a feature that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. An administrator can create two page layouts for open house records - one for houses and one for condominiums - and include different fields or sections for each page layout based on their requirements. A business process is a feature that allows administrators to define and enforce stages that records must go through based on their record type such as lead status or opportunity stage. A record type is a feature that allows administrators to offer different business processes, picklist values, page layouts etc., to different usersbased on their profile or role. An administrator can create two record types for open house records - one for houses and one for condominiums - and assign different business processes and picklist values for each record type based on their requirements. References: https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm &type=5https:// help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5