Salesforce-Certified-Administrator Salesforce Certified Administrator (SP25) Free Practice Exam Questions (2025 Updated)

To create a contact and an opportunity from a lead that is associated with a campaign, and keep the campaign member history, the administrator should convert the lead from the campaign member detail page. This will automatically create a contact, an account, and an opportunity that are linked to the campaign. Deleting, cloning, or adding a contact will not preserve the campaign member history. References:https://help.salesforce.com/s/articleView?id=sf.campaigns_leads. htm&type=5

Recurring tasks are tasks that repeat at regular intervals, such as daily, weekly, monthly, etc. They can be created by users who have the permission to create recurring tasks, which can be enabled by administratorsin the user profile settings. Flow, workflow rule, and recurring activities are not valid options for creating recurring tasks in Salesforce. References:https://h elp.salesforce.com/s/articleView?id=sf.tasks_recurring.htm&type=5

Contract is a standard object that represents a contractual agreement between your company and a customer. Case is a standard object that represents a customer’s questionor problem that needs to be resolved by your support team. Account is a standard object that represents an individual or an organization involved in your business, such as customers, competitors, partners, etc. These three objects are commonly used for service use cases in Salesforce. References: https://help.salesforce.com/s/articleView?id=sf.contract_fields.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.case_fields.htm &type=5https://help.salesforce.com/s/articleView?id=sf.account_fields.htm &type=5

One possible reason why a manager receives an error when trying to approve a record is that the user in the next approver step is inactive or missing, which means there is no valid user to assign the record to after approval. To troubleshoot this issue, an administrator should check if the user in the next approver step is active and exists in Salesforce; if not, they should activate or create the user or change the approval process to assign the record to another user. Adding a delegated approver for the next approver in the process does not solve this issue because delegated approvers are only used when approvers are unavailable; they do not replace approvers who are inactive or missing. Updating the field level security to view on fields thatare updated in the process does not solve this issue because field level security does not affect approval processes; it only affects what fields users can see or edit on page layouts. Reviewing the page layout to ensure fields updated in the process arevisible does not solve this issue because page layouts do not affect approval processes; they only affect what fields users can see or edit on page layouts. References:https://help.salesforce.com/s/articleView?id=sf.app rovals_considerations.htm&type=5

Case escalation rules are a feature that can be used to meet this requirement. Case escalation rulescan automatically escalate cases that meet certain criteria, such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email notifications to the support manager or other recipients. References:https://help.salesforce.com/s/articleView?id=sf.case_escalation.h tm&type=5

The Stage Setup Flow is a tool that allows administrators to customize stages for leads and opportunities based on best practices from Salesforceexperts. The Stage Setup Flow guides administrators through a series of questions about their sales process and then creates or updates stages for leads or opportunities accordingly. The Stage Setup Flow also provides tips and resources for each stage suchas key fields, guidance for success, reports and dashboards, etc. References:https://help.salesforce.com/s/articleView?id=sf.stages_setup_flow_overview .htm&type=5

Support processes allow you to define different status values for differentrecord types on cases.

References: https://help.salesforce.com/s/articleView?id=sf.customize_support_process.htm &type=5

Lightning app pages, Chatter, and dashboards are three items that are available in the mobile navigation menu. The mobile navigation menu allows users to access different items in the Salesforce mobile app, such as objects, apps, or utilities. Users can customize their mobile navigation menu by adding or removing items and changing their order. References:https://help.salesforce.com/s/articleView?id=sf.app_nav_setup.htm &type=5

To update the shipping address on selected orders associated with an account when the shipping address is changed on the account, the administrator should create a screen flow on the account page that lets the reps choose which orders they want to update with the new address. This will give them more control and flexibility over which orders are affected by the change. An autolaunched flow on either object will notallow reps to select specific orders, and may cause unwanted updates or errors. A screen flow on the order page will not be able toupdate multiple orders at once. References:https://help.salesforce.com/s/articleView?id=sf.flow_build_screen.htm &type=5

One of the possible causes for being unable to add a new user in Salesforce is that the username is already in use by another organization. Usernames must be globally unique across all Salesforce orgs, so if another user has claimed that username before, it cannot be used again. To fix this issue, choose a different username that is not taken by anyone else. The username is not restricted to a domain specific to my domain unless specified by an administrator. Theemail address used for the username does not have to match a contact record. The email used for the username can be any valid email address. References:https://help.salesforce.com/s/articleView?id=sf.admin_usermgmt_add.htm&type=5

Conditional visibility is a featurethat allows administrators to show or hide screen components in a flow based on certain conditions or criteria. For example, conditional visibility can show only one question on a screen depending on the value of another field or variable. Conditional visibility consists of one or more rules that define when to show or hide a component based on an expression that evaluates to true or false. In this case, the administrator can use conditional visibility to hide the unnecessary question on the screen flow based on the scenario. References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_screencmp.htm &type=5

A Chatter private group is a type of Chatter group that allows members to share feedback and ideas with each other in a secure and exclusive space; only members can see and post in a privategroup. It can be used by Ursa Major Solar to create a space for product owners to collaborate with just the product team by creating a Chatter private group and adding product owners as members. Using quick actions to log communication, configuring a Chatter public group, or adding activity history to document tasks are not solutions for creating a space for product owners to collaborate with just the product team; they either do not provide privacy or do not support collaboration. References:https://help.salesforce.com/s/articleView?id=sf.collab_groups_overview.h tm&type=5

Before save flows only support four elements: Assignment, Decision, Get Records, and Loop.

References: https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements.htm &type=5

To allow a user to add new Campaign Members or update Member statuses, the administrator should make sure that Marketing User Checkbox is checked on the user record page. This checkbox enables users to create, edit, and delete campaigns, configure advanced campaign setup, import leads, manage campaign members, and update campaign history via mass update. The checkbox also requires users to have Read and Edit permissions on campaigns and leads/contacts. Creating a permission set, providing access to both Leads and Contacts, or running a Campaign report will not enable users to manageCampaign Members. References:https://help.salesforce.com/s/articleView?id=sf.campaigns_enable.htm &type=5

Record typesallow you to update the options in a picklist based on the kind of opportunity.

References: https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm &type=5

To help sales reps prioritize and close more deals, the administrator should use Einstein Opportunity Scoring, which is a feature that assigns each opportunity a score from 1 to 99 based on how likelyit is to be won. The score is calculated using historical data and machine learning models, and can help reps focus on the most promising opportunities and take actions to improve their chances of winning. Einstein Activity Capture, Einstein Search Personalization, and Einstein Lead Scoring are not related to opportunity management. References:https://help.salesforce.com/s/articleView?id=sf.einstein_sal es_oppty_scoring.htm&type=5

One of the possible reasons why an administrator is unable to add a new user in Salesforce is that the username is alreadyin use by another user in any Salesforce org. Usernames must be globally unique across all Salesforce orgs, so the administrator needs to choose a different username for the new user. References:https://help.salesforce.com/s/articleView?id=sf.users_add.htm &type=5

Roll-up summary fields allow you to calculate the sum of a field from child records related to a parent record.

References: https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up_summary_fields.htm &type=5

To require users to follow the status values as they are on the path and prevent them from reverting back to previous status values, the administrator should use validation rules that check if the status field value is changed from one value to another value that is not allowed by business logic. For example, if status values are New > In Progress > Closed, then a validation rule can check if status is changed from Closed to In Progress or New, and show an error message if true. Predefined Field Values, Global Value Picklists, and Dependent Picklists are not able to enforce status progression or prevent status reversion. References:https://help.salesforce.com/s/articleView?id=sf.validation_rules_overview.htm &type=5