CIS-CSM ServiceNow Certified Implementation Specialist - Customer Service Management Exam Free Practice Exam Questions (2025 Updated)
Prepare effectively for your ServiceNow CIS-CSM ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.
From what places in SN can an agent create a case? (Choose three.)
Which solution must be implemented to let a breakdown dashboard appear as a pop-up window on the case form?
Entitlements are counted using two types of units:
Which Flow Designer flow can be used to automatically close resolved cases if customers do not respond within a specified time?
If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance
to be used as part of the release path to production? (Choose two.)
Service providers use business models to support their various customers. What type of customer is supported with the Business-to-Consumer (B2C) model?
Which entity represents specific versions of products being sold to and supported for customers?
Customer service agents can use Agent Assist to search for information from an interaction. BY DEFAULT, what are the available search sources? (Choose three.)
Which of the following are best practice with regard to data imports? (Choose two.)
Customer service personnel who are allocated the customer service agent (sn_customerservice_agent) role are responsible for which of the following tasks? (Choose four.)
After installing the Performance Analytics Content Pack for Customer Service, which job must be run to retrieve daily case data from previous months?
Special handling notes property: Width of the Special Handling Notes pop-up window in pixels, default 500 px.
Options are :
When the channel field on a case form is set to Social where are details of the social media conversations related to the case stored?
Customer Service Management Administrators can delegate Contact Administration activities to specific contacts within accounts by assigning specific roles to one or more users. Which of the following roles, if assigned, would allow the user to create contacts?
What is knowledge article versioning?
Which field could be used for classifying different consumer addresses?
Which feature allows for the creation and management of product data and relationships within the CSM application?
