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CIS-EM ServiceNow Certified Implementation Specialist - Event Management Exam Free Practice Exam Questions (2025 Updated)

Prepare effectively for your ServiceNow CIS-EM Certified Implementation Specialist - Event Management Exam certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 115 questions

If more than one event rule applies to a particular event or metric, which of the event rules will run based upon the Order of execution number?

A.

Only the event rule with the highest Order of execution number will run.

B.

Only the event rule with the lowest Order of execution number will run.

C.

All event rules will run, from the lowest to the highest Order of execution numbers.

D.

All event rules will run, from the highest to the lowest Order of execution numbers.

In default configuration using baseline connectors, how often is event data collected from event sources?

A.

Once every minute

B.

Every 2 minutes

C.

Twice every minute

D.

Every 5 minutes

By default, Event Management tries to bind an alert to CI (configuration item), by matching the node name in the event to which three items in the CMDB (configuration management database)?

A.

CI name, Fully qualified domain name, IP or MAC address

B.

CI name, Webserver name, IP or MAC address

C.

CI name, Fully qualified domain name, SSH public host keys

D.

System class name, Fully qualified domain name, IP or MAC address

What does the Service Operations Workspace express list reduce the need for?

Choose 2 answers

A.

Conducting root cause analysis

B.

Constantly refreshing the list of alerts

C.

Navigating through different interfaces

D.

Performing remediation actions

Service Operations Workspace integrations Launchpad capabilities include management of which key components?

Choose 3 answers

A.

event connectors

B.

Alert management rules

C.

Metric policies

D.

Log data inputs

What type of system can a MID Server can be installed on?

A.

OpenVMS System

B.

Microsoft Windows Server

C.

Linux System

D.

Microsoft Windows Desktop

E.

Any system inside the customer firewall

F.

Mac OS X System

In order for SNMP trap notifications to appear in ServiceNow as events, what option must be enabled in the required MID server?

A.

MID SNMP trap listener

B.

SNMP event manager module for MID

C.

Event collector MID server extension

D.

SNMP agent for MID

How would you ensure the quality of data in your Configuration Management Database (CMDB) over time?

A.

Manually inventorying configuration items in the CMDB and eliminating duplicate configuration items (CIs)

B.

Only use the ServiceNow Discovery application to populate your CMDB

C.

Using only scripts to automatically monitor for and remediate duplicate configuration items (CIs)

D.

Having well-defined Identification, Reconciliation, and Relationship rules

How often do baseline event connectors retrieve events?

A.

Every 30 seconds

B.

Every 2 minutes

C.

Every 10 minutes

D.

Every 1 minute

E.

Every 5 minutes

Based on the information shown, which of the following three alerts should be processed first?

A.

The Alert Priority score 3106020.001 was calculated according to the following factors, ordered by their respective priority (2018-06-01 19:34:01 GMT) Category (Score, Weight)

1. Business services – (3.0, 1000000)

2. Severity – (1.0, 100000)

3. CI type – (60.0, 100)

4. Role – (2.0, 10)

5. Secondary – (0)

6. State – (1.0, 0.001)

B.

The Alert Priority score 4406020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 20:04:47 GMT) Category (Score, Weight)

1. Business services – (4.0, 1000000.0)

2. Severity – (4.0, 100000.0)

3. CI type – (60.0, 100.0)

4. Role – (2.0, 10.0)

5. Secondary – (0)

6. State – (1.0, 0.001)

C.

The Alert Priority score 3306020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 19:56:54 GMT) Category (Score, Weight)

1. Business services – (3.0, 1000000.0)

2. Severity – (3.0, 100000.0)

3. CI type – (60.0, 100.0)

4. Role – (2.0, 10.0)

5. Secondary – (0)

6. State – (1.0, 0.001)

D.

They should be processed in the order in which they were received.

What determines if an alert management rule's actions apply to an alert?

A.

The alert's bound configuration item

B.

The alert management rule's filter

C.

The alert management rule's field mapping

D.

The message key

A support agent resolves an incident associated with an alert. What is the best method to close the alert?

A.

Set the evt_mgmt.incident_closes_alert

B.

Set the evt_mgmt.alert_closes_incident

C.

Switch over to the alert form and close the alert manually

D.

Create a business rule on the alert table to match the associated Incident with its respective alert

E.

Create a business rule on the incident table

Applying recommended Event Management best practice guidelines, which of the following alerts should be processed first?

A.

Alert00l0042

B.

Alert0010003

C.

Alert00l0075

D.

Alert00l0074

If more than one alert management rule applies to a particular alert which of the rules will run based upon the Order of execution field?

A.

All alert management rule will run, from the highest to the lowest Order of execution numbers.

B.

Only the alert management rule with the highest Order of execution number will run.

C.

All alert management rule will run, from the lowest to the highest Order of execution numbers.

D.

Only the alert management rule with the lowest Order of execution number will run.

Modified Agent Client Collector policies do not take effect until what action is taken?

A.

Agents are restarted

B.

Agents re-run the discovery policy

C.

MID server synchronization is initiated

D.

The policy is republished

E.

The check is tested on an existing agent/host

Applying recommended Event Management best practice guidelines, which of the following events should generate an alert?

A.

Every event should generate an alert so you have the opportunity to resolve them all.

B.

Only events that necessitate action should generate an alert.

C.

Only the most critical events on every CI in the CMDB should generate an alert.

D.

Every event on every critical CI in the CMDB should generate an alert.

When setting up a monitoring connector definition PULL the M.0 Server must be validated and have Line of Sight (LoS) to the monitoring system. This configuration requires what?

Choose 4 answers

A.

Polling interval for scheduling access to the target system

B.

Internal IP address and port for communication with the target System

C.

An active and validated MID Server

D.

Access credentials la the MID Server system

E.

Internal IP address and port for communication with the MID Server system

F.

Access credentials lo the monitoring system

Which the following alert promotion rule defined in your ServiceNow instance, which of the anomalies below would be automatically promoted into IT alerts on the Alert Console?

A)

B)

C)

Both anomaly A and anomaly B

D)

Neither anomaly A or anomaly B

A.

Option A

B.

Option B

C.

Option C

D.

Option D

What makes all ServiceNow metrics, tasks, services, configuration items, assets, people, locations, and information a single system of record for IT and business processes?

A.

ServiceNow is installed within your datacenter providing you complete control

B.

All applications are built on the Oracle database standard, providing uniformity across products

C.

All applications that are built by ServiceNow utilize the same data model and code base

D.

ServiceNow runs on supported Windows servers and is managed through Windows Update

E.

A single table houses all data elements within ServiceNow

F.

ServiceNow utilizes the AWS MariaDB cloud database structure, providing a single system of record

How would you interpret the following data in the Operational Intelligence Insights Explorer?

A.

win-ces882ierw is one of your hottest Configuration Items (CIs) that is currently experiencing a high probability of anomalies and should be checked immediately

B.

win-ces882ierw is one of your hottest Configuration Items (CIs), but is currently experiencing a low probability of anomalies

C.

win-ces882ierw is one of your customized list of monitored Configuration Items (CIs) that is currently experiencing a high probability of anomalies and should be checked immediately

D.

win-ces882ierw is one of your customized list of monitored Configuration Items (CIs), but is currently experiencing a low probability of anomalies

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Total 115 questions
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