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CIS-HR ServiceNow Certified Implementation Specialist-Human Resources Free Practice Exam Questions (2025 Updated)

Prepare effectively for your ServiceNow CIS-HR Certified Implementation Specialist-Human Resources certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 44 questions

How does ServiceNow know which HR Template to use on an HR Case?

A.

The HR Template is referenced on the HR Service record.

B.

The HR Template is referenced on the record producer form.

C.

Each COE has a specific HR Template.

D.

The HR Template is selected directly on the Catalog item.

Which of the following are true for an HR application as it relates to the User [sys_user] Table and the HR Profile [sn_hr_core.profile] Table?

A.

Both are required.

B.

Only HR Profile table is required in HR.

C.

Neither are required.

D.

Only the User table is required in HR.

What method needs to be invoked from MatchingRuleProcessor class?

A.

processAndGetCandidates

B.

processAndGetUsers

C.

processAndGelList

D.

processAndGetArray

In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?

A.

Matching Rules

B.

Client Rules

C.

ACLs

D.

Escalation Rules

If a customer has a huge employee population, complex organizational structures, and requires custom integrations and language translations, what level of configuration complexity would their project be considered?

A.

Drastic

B.

Low

C.

Major

D.

Nominal

When does the HR Template populate information on the HR Case form?

A.

When the Opened for person is selected

B.

When the Assignment group is selected.

C.

When the HR Case Type is selected.

D.

When the HR service is selected on the HR Case Creation form.

What determines if a user can view a Knowledge article?

A.

Can/Cannot Read User Criteria

B.

Can/Cannot Contribute User Criteria

C.

HR Criteria

D.

ACL Rules

What role is required, at a minimum, to view confidential HR Profile data?

A.

HR Admin [sn_hr_core.admin]

B.

HR Basic [sn_hr_core.basic]

C.

LE Admin [sn_hr_le.admin]

D.

HR Manager [sn_hr_core.manager]

The HR Profile table is used to track information for what Employment types? (Choose three.)

A.

Other

B.

Potential Employee

C.

Full Time Employee

D.

Temporary Employee

E.

Spouse

F.

Contractor

How many User Criteria Records may be applied to a single KB or KB Article?

A.

Only two

B.

Only three

C.

Unlimited

D.

Only one

If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?

A.

Add the Delegated Developer role to your User record

B.

From the User dropdown in the banner, elevate your role to security_admin

C.

Manually add the security_admin role to your User record

D.

Nothing would need to be done

With the I18N: Knowledge Management Internationalization Plugin v2 enabled, how are translated Knowledge articles associated with each other so that the user is presented with the article in the selected language?

A.

Article Versions related list

B.

Knowledge feedback related list

C.

Affected Products related list

D.

Translated Versions related list

After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?

A.

The Admin must elevate their role to security_admin to add members to HR groups.

B.

The Admin follows the same process as with any group membership change.

C.

The Admin can no longer add members to HR groups.

D.

The Admin must impersonate an HR Admin to add members to HR groups.

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Total 44 questions
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