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CIS-SAM ServiceNow Certified Implementation Specialist - Software Asset Management Professional Exam Free Practice Exam Questions (2025 Updated)

Prepare effectively for your ServiceNow CIS-SAM Certified Implementation Specialist - Software Asset Management Professional Exam certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 141 questions

If a value from an import does not exist in ServiceNow and the import should not create a new record, which option should be selected?

A.

Reject

B.

Create

C.

Delete

D.

Ignore

When receiving software related to a purchase order in ServiceNow, which data point is mandatory?

A.

Serial Number

B.

Assigned To

C.

Cost

D.

License key

E.

Asset Tag

Which of the following describes Practical Management within the capability blueprint?

A.

Improve management controls and drive immediate benefits.

B.

Know what you have so you can manage it.

C.

Improve efficiency and effectiveness through integration with other areas, such as request, procurement, and IT Service Management.

D.

Achieve best in-class.

The definition forin the Reconciliation Product result is: “Estimated cost of remediating non-compliance based on the least number of rights needed.”

A.

Reconciliation cost

B.

True-up cost

C.

True-down cost

D.

Over-licensed cost

By default, which ServiceNow role can view reconciliation results?

A.

sam_reconcile_user

B.

sam_user

C.

sam_viewer

D.

sam_cmdb_user

Mechanism for mapping data from the import set table to the permanent table in ServiceNow is called:

A.

Mapping Assist

B.

Transform Map

C.

Reconciliation Map

D.

Discovery Map

Which feature provides detailed, actionable information for software reconciliation?

A.

License Workbench

B.

License Position Report

C.

Normalization and Content Service dashboard

D.

Normalization Suggestions

E.

Historical Results

On the License Workbench, which of the following is defined as the “Estimated cost of remediating non-compliance”?

A.

Software spend

B.

Reconciliation cost

C.

True-down cost

D.

Over-licensed cost

E.

True-up cost

For products monitored by System Center Configuration Manager (SCCM), what usage data point(s) are imported for reclamation analysis?

A.

Number of Times Used

B.

Average Use Time

C.

Last Used and Total Usage Time

D.

Last Used Only

Within the ‘Run Reconciliation’ process, how can the reconciliation be grouped?

A.

Country, Department, Corporation, Location, Account

B.

Country, Department, Company, Region, Cost Center

C.

Country, Business Unit, Corporation, Location, Account

D.

Country, Business Unit, Company, Region, Cost Center

License metrics can be defined for which of the following? (Choose four.)

A.

Publishers

B.

Users

C.

Cores

D.

Devices

E.

Metric Types

F.

Operating Systems

G.

Processors

When are discovery models created?

A.

They are manually created

B.

They are automatically created during discovery

C.

When SAM Plugin is enabled

D.

They are automatically created during reconciliation

E.

They are automatically created during normalization.

Which of the following are valid on import errors (vs. after import) when using the automated entitlement import feature? (Choose three.)

A.

Purchased rights should be greater than 0

B.

The end date must be greater than the start date

C.

Publisher Part Number and Software Model not found

D.

Duplicate entry

E.

Publisher Part Number already exists

Which of the following are available publisher packs? (Choose three.)

A.

NetSuite

B.

Citrix

C.

Oracle

D.

IBM

As part of the discovery process, when records are written to the software installation table a check is performed to determine if the information already exists in the discovery model table, if a record exists, what does the system do?

A.

The record is deleted and recreated to ensure the most recent discovery model is recorded.

B.

Nothing, the record exists so it is ignored.

C.

A new record is created for the installation in the discovery model table.

D.

A reference to the discovery model record is identified and associated to the software installation record.

Software reclamation is integrated with which of the following to automate the process of uninstalling software from devices and reclaiming those software rights?

A.

Integrated Risk Management

B.

HR Management

C.

Client Software Distribution

D.

Incident Management

Software Asset Lifecycle has components.

A.

8

B.

6

C.

7

D.

5

The Software Asset Management Content Service is automatically enabled and cannot be opted out.

A.

True

B.

False

A software model can have up to how many catalog items?

A.

1

B.

2

C.

6

D.

10

E.

Unlimited

When reconciliation is run, a list of product results displays the compliance status of software versions and editions with respect to discovery and entitlements.

A.

True

B.

False

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Total 141 questions
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