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CIS-SAM ServiceNow Certified Implementation Specialist - Software Asset Management Professional Exam Free Practice Exam Questions (2025 Updated)

Prepare effectively for your ServiceNow CIS-SAM Certified Implementation Specialist - Software Asset Management Professional Exam certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 141 questions

Which of the following reasons could apply when a remediation option has an ‘In Progress’ status? (Choose two.)

A.

Workflow(s) or process(es) have been initiated to allocate software rights

B.

Rights are now available and can be consumed during reconciliation

C.

Workflow(s) or process(es) have been initiated to purchase software rights

D.

Workflow(s) or process(es) have been initiated to harvest software rights

E.

Customer instance is pending updates to CDS Server

Which catalog provides a listing of goods offered or available by a third party?

A.

Service Catalog

B.

Model Catalog

C.

Item Catalog

D.

Vendor Catalog

E.

Product Catalog

For which of the following reasons could an installation be unlicensed at the Product Result level?

A.

The software installation was not completed correctly due to an incorrect workflow set-up.

B.

Software installation records are not associated with a software discovery model.

C.

The software normalization process has not yet run.

D.

The software discovery model is not mapped to the appropriate software model.

E.

The software installation has not been fully reconciled

When creating a reportable bar graph view of License Metrics, you can use which of the following options to refine how you view license metric data?

A.

‘Group by’ or ‘Stacked by’

B.

‘Group by’ and ‘Stacked by’

C.

‘Stacked by’

D.

‘Group by’

Which of the following license metrics require allocations in order to maintain compliance? (Choose two.)

A.

Per Core

B.

Per User

C.

Per Named Device

D.

Per Named User

E.

Per Core (with CAL)

F.

Per Application Instance

G.

Named User Plus

Match terms with the definitions related to Strategic Conformance:

Software Asset Management (SAM) Professional reports can be delivered in which formats? (Choose three.)

A.

PowerPoint

B.

PDF

C.

CSV

D.

XLS

In addition to creating a new purchase order for software licenses, additional remediation options are available in Software Model results to:

A.

Update license metrics

B.

Create allocations

C.

Remove unlicensed installations

D.

Remove software products

The baseline sam_admin role contains the additional roles of: sam_user, asset, and procurement_user, and which of the following? (Choose two.)

A.

itil

B.

sam_developer

C.

contract_manager

D.

model_manager

E.

entitlement_manager

When are discovery models created?

A.

Manually created

B.

Automatically created during discovery

C.

When SAM Plugin is enabled

Which discovery sources are recommended by ServiceNow to populate ServiceNow software installation table? (Choose two.)

A.

Service Mapping

B.

HP UCMDB

C.

Microsoft SCCM

D.

ServiceNow Discovery

Within Software Asset Management there are many key terms to understand, what is the best definition for Software Allocation?

A.

One or more use rights assigned to a specific device or user.

B.

Something acquired with use rights.

C.

The process of normalizing a discovered software installation to standardized values.

D.

Finding and recognizing software or a software feature on a device.

If your organization is currently running Discovery, but has not yet installed the SAM Professional application, what must you do after installing SAM in order to make your discovered software installation information available to SAM?

A.

Convert the records from the [cmdb_ci_spkg] table into the [cmdb_sam_sw_install] table

B.

Run the “Migrate software installations” script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table

C.

Run the “Discover software installations” script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table

D.

Export the records from the [cmdb_ci_spkg] table into an xml spreadsheet and import them into the [cmdb_sam_sw_install] table

When loading a medium amount of data, which is the best method to use?

A.

Use Discovery to find software on the network

B.

Modify a workflow

C.

Manually add through ServiceNow forms

D.

Import data

E.

Create a business rule

Which SAM role must be a trained ServiceNow administrator?

A.

sam_admin

B.

sam_developer

C.

discover_admin

D.

entitlement_manager

E.

model_manager

How often is the scheduled job for the normalization process run?

A.

Nightly

B.

Weekly

C.

Every time Discovery is run

D.

Nightly for new discovery models and weekly for all discovery models that do not have a status of normalized or manually normalized

E.

Immediately for new discovery models and nightly for all discovery models that do not have a status of normalized or manually normalized

By default, when is a product result generated for a licensable product after reconciliation?

A.

Always, even if there are no software models defined for the product

B.

Never

C.

Only when there are software entitlements defined for the product

D.

Whenever there is at least one software model defined for the product

E.

Only when related entitlements have a cost identified

Publisher information such as general availability and end of life dates will be provided as part of what feature within ServiceNow?

C.Reconciliation dimensions

D.License change projection

E.Software lifecycle content

F.Normalization suggestions

ServiceNow Discovery identifies the software running on an IP-enabled device during which of its phases?

A.

Classification

B.

Identification

C.

Port Scan

D.

Exploration

E.

Communication

What is used to determine if installations are a part of a suite only when the suite parent is not discovered on a device?

A.

inference percent

B.

product results

C.

software model

D.

model bundles

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Total 141 questions
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