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78201X Avaya IP Office Platform Support Certified Exam Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Avaya 78201X Avaya IP Office Platform Support Certified Exam certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 190 questions

A customer has requested additional IP Office Service User logins. The technician needs to set up these logins in the IP Office Manager.

Where in the IP Office Manager can the technician configure these logins?

A.

IP Office Manager Security Settings

B.

IP Office Manager Network Configuration

C.

IP Office Softphone Application

D.

IP Office System Monitor Application

If ContactStore is running on a separate server from Voicemail Pro, a registry key must be set in the ContactStore server. What is the exact purpose of this registry key, which poses potential security risks if not set correctly?

A.

It stores the ContactStore License in the server running ContactStore for auditing purposes.

B.

It registers ContactStore with IP Office for seamless integration.

C.

It tells ContactStore the exact location of the folder shared with Voicemail Pro for reliable communication.

D.

It provides read/write access to browser users for easy management.

A remote worker is using an Avaya SIP Client to connect to the IP Office and one-X® Portal located at their company's headquarters. What are the two advanced technologies that can be used to enable the worker to re-register locally?

A.

Virtual Private Network (VPN) and Border Gateway Protocol (BGP)

B.

Network Access Control (NAC) and Session Initiation Protocol (SIP)

C.

Secure Real-time Transport Protocol (SRTP) and Simple Network Management Protocol (SNMP)

D.

Border Gateway Protocol (BGP) and Extensible Messaging and Presence Protocol (XMPP)

E.

Split DNS and Port Address Translation (PAT)

What is the default incoming call route for data calls on the IP Office, and which feature does it access by default?

A.

Hunt group "Data" and Voicemail

B.

RAS access "Dialin" and Voicemail

C.

Extension "Modern" and Auto-attendant

D.

Hunt group "Main" and Auto-attendant

Six employees in a company have hot-desking enabled, and their calls will be redirected to their voicemail boxes when they log off. The employees want to access their voicemail boxes while they are out of the office. What is the best way to set up Direct Inward Dialing/Direct Inward Dial (DDI/DID) to achieve this?

A.

Set DDI/DID to their Login code

B.

Assign DDI/DID numbers to their extensions

C.

Assign DDI/DID to the short code feature "Voicemail Collect"

D.

Assign DDI/DID to a voicemail module "Recording"

Where is the TCP Streaming Tool located?

A.

In the System Status Application (SSA)

B.

In the Monitor Application

C.

In the Manager Application

D.

In the Web Manager Application

An IP Office 500 V2 has two SD card slots, and the first slot contains the System SD card with a unique feature key number. What is the primary purpose of the unique feature key number?

A.

To enable firmware upgrades

B.

To validate the license

C.

To select the type of voicemail (Embedded or Voicemail Pro)

D.

To store the correct version binary files

Which Avaya IP Office™ application will allow a system administrator to see historical events and alarms on a trunk in the Avaya IP Office™?

A.

System Status Application

B.

System Monitor

C.

Manager Application

D.

Voicemail Pro Client

Where are voicemail files stored for a user when the customer is using Embedded Voicemail and the user's mailbox is not stored on an SD card?

A.

on the user's PC

B.

on the voicemail server

C.

on the UCM

D.

on the IP Office system's internal memory

After the ignition process, what tool can be utilized to configure the IP500 V2 and Server Edition systems, in a step-by-step manner, for configuring Users, Groups, and Lines?

A.

Avaya Management Tool

B.

Configuration Manager

C.

Management Wizard

D.

Configuration Wizard

Providers are components of one-X® Portal, each of which performs a specific role. What is the purpose of the Telephony CSTA (Computer-Supported Telecommunications Applications) provider in one-X® Portal?

A.

It provides directory information from the IP Office systems to one-X® Portal.

B.

It handles the browser connections between users and the one-X® Portal server.

C.

It handles telephony communications to and from the IP Office systems assigned to it.

D.

It provides access to the voicemail server for features such as message playback via the browser.

A customer reports that after they rebooted the IP Office, some users are not receiving calls as they did before. Which two tools can you use to identify the last system changes made?

A.

Web-Manager

B.

Monitor

C.

Manager

D.

System Status Application

Which of the following statements about Manager used in conjunction with Server Edition is NOT correct?

A.

Manager is not compatible with Server Edition and you must use Web Manager to configure the system.

B.

Manager is the only application you can use to configure User on the Server Edition.

C.

Manager can only be installed from the Admin DVD.

D.

Manager can be installed from either the admin DVD or Web Management.

A customer complains about excessive lag between the speaker and listener in the IP Office VoIP system. What should you do to determine the cause of the delay?

A.

Utilize SSA (System Status Application).

B.

Analyze VoIP settings of IP telephones.

C.

Use Wireshark packet analyzer.

D.

Debug view.

E.

Enable monitoring of RTCP (Real-Time Transport Control Protocol).

Which three statements about Avaya IP Office™ Server Edition (non-Select) are true? (Choose three.)

A.

It can be upgraded to the Select version.

B.

It is a software-based solution.

C.

It requires a primary and secondary server.

D.

It can be expanded to support 2.000 users in non-Select.

E.

It must have an Avava IP Office™ 500V2 Gateway to support SIP trunks.

Which method is NOT recommended to avoid corruption of the data on the SD card when removing the SD card from the IP Office?

A.

Dial the shutdown short code to shut down the card before removing the SD card.

B.

Use the Manager application to shut down the card before removing the SD card.

C.

Use System Monitor to shut down the card before removing the SD card.

D.

Pull out the card. Special shutdown is not required.

Given an IP Phone that is not working, which of the following is an example of "Top-Down Troubleshooting"?

A.

Validate that the gateway IP address is present in the IP Phone configuration.

B.

Attempt to ping the IP Phone and make a call if the ping is successful.

C.

Replace the patch cord of the IP Phone, and if it boots up, make a call.

D.

Check for an indicator light where the IP Phone is connected and listen for a dial tone.

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Total 190 questions
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