L6M10 CIPS Global Logistics Strategy Free Practice Exam Questions (2025 Updated)
Prepare effectively for your CIPS L6M10 Global Logistics Strategy certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.
The following five companies are dealing with the challenge of managing a product portfolio, catering to diverse customer segments across international territories. Each company manager is tasked with prioritizing specificfocus areasand allocatingresourcesto overcome challenges.
Company A: A grocery store chain frequently offers special promotions and discounts,significantly affecting ordering patterns. Thesevolatile pricesmake it challenging to maintain aconsistent revenue stream.
Company B: A growinge-commercebusiness experiencing increasedshipping costsdue to the rapid expansion of product offerings and customer base. To maintain profitability, they need toreduce costs.
Company C: Acustom-made furniture manufacturerfacingorder processing delays, leading tolonger lead timesandincreased customer complaints.
Company D: Amanufacturer of high-demand electronic gadgetsexperiencing demandexceeding supply, requiring order rationing. Customers are frustrated due toerrors in the rationing systemand have attempted togame the system.
Company E: Aglobal electronics manufacturerstruggling to manage itscomplex supply chainacross multiple regions. The company needs to leveragetechnologyto improve efficiency and reduce operational costs.
Q: For Company B, what should be the focus area analyzed by the company manager?
Answer Options:
Mr. Mark works as a customer service manager for an e-commerce company called"ShopSmart."ShopSmart sells a wide range of products online, and Mark’s team is responsible for addressing customer inquiries and issues. Below are five customer cases that need to be resolved. For each case, find thesolution for the issueand selectpreventive measures.
Customer 1: Jane ordered a birthday gift for her daughter, but it arrived two days late, missing the special day. She had meticulously planned a surprise celebration, and the late delivery disrupted her plans. As a result, her daughter was left disappointed, and Jane is seeking not only a solution to the delayed delivery but also a way to make it up to her daughter.
Customer 2: Jack received a defective electronic gadget he ordered, and it's not functioning correctly. Jack wants to know how ShopSmart can rectify this situation and ensure that he receives a fully functional replacement or a refund.
Customer 3: Sarah received her order, but some items from her purchase were missing. Sarah is seeking a solution to get the missing items as soon as possible to avoid disappointment and inconvenience.
Customer 4: Mike noticed a billing discrepancy on his credit card statement related to a recent purchase. He's a loyal customer and has never encountered such an issue before. Mike is concerned about the erroneous charges on his statement and is looking for a prompt resolution and clarification regarding the billing error.
Customer 5: Emily wants a refund for a dress she ordered online, but it doesn't fit as expected. The dress size was not in line with ShopSmart's sizing chart, and Emily wants to return the dress and receive a refund promptly. She's looking for a hassle-free return process and a full refund for the purchase.
Q: How can Customer 3 Sarah’s issue be resolved?
Answer Options:
The following five companies are dealing with the challenge of managing a product portfolio, catering to diverse customer segments across international territories. Each company manager is tasked with prioritizing specificfocus areasand allocatingresourcesto overcome challenges.
Company A: A grocery store chain frequently offers special promotions and discounts, significantly affecting ordering patterns. Thesevolatile pricesmake it challenging to maintain aconsistent revenue stream.
Company B: A growinge-commercebusiness experiencing increasedshipping costsdue to the rapid expansion of product offerings and customer base. To maintain profitability, they need toreduce costs.
Company C: Acustom-made furniture manufacturerfacingorder processing delays, leading tolonger lead timesandincreased customer complaints.
Company D: Amanufacturer of high-demand electronic gadgetsexperiencing demandexceeding supply, requiring order rationing. Customers are frustrated due toerrors in the rationing systemand have attempted togame the system.
Company E: Aglobal electronics manufacturerstruggling to manage itscomplex supply chainacross multiple regions. The company needs to leveragetechnologyto improve efficiency and reduce operational costs.
Q: For Company A, what should be the focus area analyzed by the company manager?
Answer Options:
Mr. Mark works as a customer service manager for an e-commerce company called"ShopSmart."ShopSmart sells a wide range of products online, and Mark’s team is responsible for addressing customer inquiries and issues. Below are five customer cases that need to be resolved. For each case, find thesolution for the issueand selectpreventive measures.
Customer 1: Jane ordered a birthday gift for her daughter, but it arrived two days late, missing the special day. She had meticulously planned a surprise celebration, and the late delivery disrupted her plans. As a result, her daughter was left disappointed, and Jane is seeking not only a solution to the delayed delivery but also a way to make it up to her daughter.
Customer 2: Jack received a defective electronic gadget he ordered, and it's not functioning correctly. Jack wants to know how ShopSmart can rectify this situation and ensure that he receives a fully functional replacement or a refund.
Customer 3: Sarah received her order, but some items from her purchase were missing. Sarah is seeking a solution to get the missing items as soon as possible to avoid disappointment and inconvenience.
Customer 4: Mike noticed a billing discrepancy on his credit card statement related to a recent purchase. He's a loyal customer and has never encountered such an issue before. Mike is concerned about the erroneous charges on his statement and is looking for a prompt resolution and clarification regarding the billing error.
Customer 5: Emily wants a refund for a dress she ordered online, but it doesn't fit as expected. The dress size was not in line with ShopSmart's sizing chart, and Emily wants to return the dress and receive a refund promptly. She's looking for a hassle-free return process and a full refund for the purchase.
Q: How can Customer 4 Mike’s issue be resolved?
Answer Options:
Five companies from different industries are participating in a sustainability summit where they discuss and share their approaches to integrating thetriple bottom line (TBL), corporate social responsibility (CSR), and green logisticsinto their business operations. The companies include:
EcoElectronics Inc.- An electronic device manufacturing company with a focus on environmentally friendly products. The company is committed to reducing its carbon footprint by using recycled materials in its products and minimizing electronic waste.
SocialSolutions Ltd.- A consulting firm specializing in social impact initiatives and community development. Their commitment to social impact involves working closely with local communities, implementing initiatives that empower individuals, and fostering sustainable development.
ProfitablePharma Corp.- A pharmaceutical company committed to balancing financial success with social and environmental responsibility. Beyond financial profitability, the company places a high value on moral pharmaceutical practices. This includes ensuring affordable access to medications and minimizing environmental impact in the manufacturing process.
ModernTrans Logistics- A logistics company that specializes in sustainable and eco-friendly carriage solutions. The company invests in a modern and eco-friendly fleet, utilizing alternative fuels and optimizing routes to reduce emissions.
TechInnovate Innovations- A technology company striving to incorporate green practices in its supply chain and operations. Their commitment includes sourcing ethically produced raw materials and adopting energy-efficient manufacturing processes, minimizing environmental impact while driving innovation in the technology sector.
You are required, for each company, to align theprimary focus areaand recommend thekey factor.
Q: What is the primary focus area of TechInnovate Innovations?
Five companies from different industries are participating in a sustainability summit where they discuss and share their approaches to integrating thetriple bottom line (TBL), corporate social responsibility (CSR), and green logisticsinto their business operations. The companies include:
EcoElectronics Inc.- An electronic device manufacturing company with a focus on environmentally friendly products. The company is committed to reducing its carbon footprint by using recycled materials in its products and minimizing electronic waste.
SocialSolutions Ltd.- A consulting firm specializing in social impact initiatives and community development. Their commitment to social impact involves working closely with local communities, implementing initiatives that empower individuals, and fostering sustainable development.
ProfitablePharma Corp.- A pharmaceutical company committed to balancing financialsuccess with social and environmental responsibility. Beyond financial profitability, the company places a high value on moral pharmaceutical practices. This includes ensuring affordable access to medications and minimizing environmental impact in the manufacturing process.
ModernTrans Logistics- A logistics company that specializes in sustainable and eco-friendly carriage solutions. The company invests in a modern and eco-friendly fleet, utilizing alternative fuels and optimizing routes to reduce emissions.
TechInnovate Innovations- A technology company striving to incorporate green practices in its supply chain and operations. Their commitment includes sourcing ethically produced raw materials and adopting energy-efficient manufacturing processes, minimizing environmental impact while driving innovation in the technology sector.
You are required, for each company, to align theprimary focus areaand recommend thekey factor.
Q: What is the recommended key factor for SocialSolutions Ltd.?
Five companies from different industries are participating in a sustainability summit where they discuss and share their approaches to integrating thetriple bottom line (TBL), corporate social responsibility (CSR), and green logisticsinto their business operations. The companies include:
EcoElectronics Inc.- An electronic device manufacturing company with a focus on environmentally friendly products. The company is committed to reducing its carbonfootprint by using recycled materials in its products and minimizing electronic waste.
SocialSolutions Ltd.- A consulting firm specializing in social impact initiatives and community development. Their commitment to social impact involves working closely with local communities, implementing initiatives that empower individuals, and fostering sustainable development.
ProfitablePharma Corp.- A pharmaceutical company committed to balancing financial success with social and environmental responsibility. Beyond financial profitability, the company places a high value on moral pharmaceutical practices. This includes ensuring affordable access to medications and minimizing environmental impact in the manufacturing process.
ModernTrans Logistics- A logistics company that specializes in sustainable and eco-friendly carriage solutions. The company invests in a modern and eco-friendly fleet, utilizing alternative fuels and optimizing routes to reduce emissions.
TechInnovate Innovations- A technology company striving to incorporate green practices in its supply chain and operations. Their commitment includes sourcing ethically produced raw materials and adopting energy-efficient manufacturing processes, minimizing environmental impact while driving innovation in the technology sector.
You are required, for each company, to align theprimary focus areaand recommend thekey factor.
Q: What is the primary focus area of SocialSolutions Ltd.?
The following five companies are dealing with the challenge of managing a product portfolio, catering to diverse customer segments across international territories. Each company manager is tasked with prioritizing specificfocus areasand allocatingresourcesto overcome challenges.
Company A: A grocery store chain frequently offers special promotions and discounts, significantly affecting ordering patterns. Thesevolatile pricesmake it challenging to maintain aconsistent revenue stream.
Company B: A growinge-commercebusiness experiencing increasedshipping costsdue to the rapid expansion of product offerings and customer base. To maintain profitability, they need toreduce costs.
Company C: Acustom-made furniture manufacturerfacingorder processing delays, leading tolonger lead timesandincreased customer complaints.
Company D: Amanufacturer of high-demand electronic gadgetsexperiencing demandexceeding supply, requiring order rationing. Customers are frustrated due toerrors in the rationing systemand have attempted togame the system.
Company E: Aglobal electronics manufacturerstruggling to manage itscomplex supply chainacross multiple regions. The company needs to leveragetechnologyto improve efficiency and reduce operational costs.
Q: For Company D, what should be the focus area analyzed by the company manager?
Answer Options:
Five companies from different industries are participating in a sustainability summit where theydiscuss and share their approaches to integrating thetriple bottom line (TBL), corporate social responsibility (CSR), and green logisticsinto their business operations. The companies include:
EcoElectronics Inc.- An electronic device manufacturing company with a focus on environmentally friendly products. The company is committed to reducing its carbon footprint by using recycled materials in its products and minimizing electronic waste.
SocialSolutions Ltd.- A consulting firm specializing in social impact initiatives and community development. Their commitment to social impact involves working closely with local communities, implementing initiatives that empower individuals, and fostering sustainable development.
ProfitablePharma Corp.- A pharmaceutical company committed to balancing financial success with social and environmental responsibility. Beyond financial profitability, the company places a high value on moral pharmaceutical practices. This includes ensuring affordable access to medications and minimizing environmental impact in the manufacturing process.
ModernTrans Logistics- A logistics company that specializes in sustainable and eco-friendly carriage solutions. The company invests in a modern and eco-friendly fleet, utilizing alternative fuels and optimizing routes to reduce emissions.
TechInnovate Innovations- A technology company striving to incorporate green practices in its supply chain and operations. Their commitment includes sourcing ethically produced raw materials and adopting energy-efficient manufacturing processes, minimizing environmental impact while driving innovation in the technology sector.
You are required, for each company, to align theprimary focus areaand recommend thekey factor.
You are required, for each company, to align therecommended key factor.
Recommended Key Factors:
Five companies from different industries are participating in a sustainability summit where they discuss and share their approaches to integrating thetriple bottom line (TBL), corporate social responsibility (CSR), and green logisticsinto their business operations. The companies include:
EcoElectronics Inc.- An electronic device manufacturing company with a focus on environmentally friendly products. The company is committed to reducing its carbon footprint by using recycled materials in its products and minimizing electronic waste.
SocialSolutions Ltd.- A consulting firm specializing in social impact initiatives and community development. Their commitment to social impact involves working closely with local communities, implementing initiatives that empower individuals, and fostering sustainable development.
ProfitablePharma Corp.- A pharmaceutical company committed to balancing financial success with social and environmental responsibility. Beyond financial profitability, the company places a high value on moral pharmaceutical practices. This includes ensuring affordable access to medications and minimizing environmental impact in the manufacturing process.
ModernTrans Logistics- A logistics company that specializes in sustainable and eco-friendly carriage solutions. The company invests in a modern and eco-friendly fleet, utilizing alternative fuels and optimizing routes to reduce emissions.
TechInnovate Innovations- A technology company striving to incorporate green practices in its supply chain and operations. Their commitment includes sourcing ethically produced raw materials and adopting energy-efficient manufacturing processes, minimizing environmental impact while driving innovation in the technology sector.
You are required, for each company, to align theprimary focus areaand recommend thekeyfactor.
Q: What is the recommended key factor for ProfitablePharma Corp.?
The following five companies are dealing with the challenge of managing a product portfolio, catering to diverse customer segments across international territories. Each company manager is tasked with prioritizing specificfocus areasand allocatingresourcesto overcome challenges.
Company A: A grocery store chain frequently offers special promotions and discounts, significantly affecting ordering patterns. Thesevolatile pricesmake it challenging to maintain aconsistent revenue stream.
Company B: A growinge-commercebusiness experiencing increasedshipping costsdue to the rapid expansion of product offerings and customer base. To maintain profitability, they need toreduce costs.
Company C: Acustom-made furniture manufacturerfacingorder processing delays, leading tolonger lead timesandincreased customer complaints.
Company D: Amanufacturer of high-demand electronic gadgetsexperiencing demandexceeding supply, requiring order rationing. Customers are frustrated due toerrors in the rationing systemand have attempted togame the system.
Company E: Aglobal electronics manufacturerstruggling to manage itscomplex supply chainacross multiple regions. The company needs to leveragetechnologyto improve efficiency and reduce operational costs.
Q: For Company C, what should be the focus area analyzed by the company manager?
Answer Options:
The following five companies are dealing with the challenge of managing a product portfolio, catering to diverse customer segments across international territories. Each company manager is tasked with prioritizing specificfocus areasand allocatingresourcesto overcome challenges.
Company A: A grocery store chain frequently offers special promotions and discounts, significantly affecting ordering patterns. Thesevolatile pricesmake it challenging to maintain aconsistent revenue stream.
Company B: A growinge-commercebusiness experiencing increasedshipping costsdue to the rapid expansion of product offerings and customer base. To maintain profitability, they need toreduce costs.
Company C: Acustom-made furniture manufacturerfacingorder processing delays, leading tolonger lead timesandincreased customer complaints.
Company D: Amanufacturer of high-demand electronic gadgetsexperiencing demandexceeding supply, requiring order rationing. Customers are frustrated due toerrors in the rationing systemand have attempted togame the system.
Company E: Aglobal electronics manufacturerstruggling to manage itscomplex supply chainacross multiple regions. The company needs to leveragetechnologyto improve efficiency and reduce operational costs.
Q: For Company D, what recommended action should the company manager take?
Answer Options:
The following five companies are dealing with the challenge of managing a product portfolio, catering to diverse customer segments across international territories. Each company manager is tasked with prioritizing specificfocus areasand allocatingresourcesto overcome challenges.
Company A: A grocery store chain frequently offers special promotions and discounts, significantly affecting ordering patterns. Thesevolatile pricesmake it challenging to maintain aconsistent revenue stream.
Company B: A growinge-commercebusiness experiencing increasedshipping costsdue to the rapid expansion of product offerings and customer base. To maintain profitability, they need toreduce costs.
Company C: Acustom-made furniture manufacturerfacingorder processing delays, leading tolonger lead timesandincreased customer complaints.
Company D: Amanufacturer of high-demand electronic gadgetsexperiencing demandexceeding supply, requiring order rationing. Customers are frustrated due toerrors in the rationing systemand have attempted togame the system.
Company E: Aglobal electronics manufacturerstruggling to manage itscomplex supply chainacross multiple regions. The company needs to leveragetechnologyto improve efficiency and reduce operational costs.
Q: For Company E, what recommended action should the company manager take?
Answer Options:
The following five companies are dealing with the challenge of managing a product portfolio, catering to diverse customer segments across international territories. Each company manager is tasked with prioritizing specificfocus areasand allocatingresourcesto overcome challenges.
Company A: A grocery store chain frequently offers special promotions and discounts, significantly affecting ordering patterns. Thesevolatile pricesmake it challenging to maintain aconsistent revenue stream.
Company B: A growinge-commercebusiness experiencing increasedshipping costsdue to the rapid expansion of product offerings and customer base. To maintain profitability, they need toreduce costs.
Company C: Acustom-made furniture manufacturerfacingorder processing delays, leading tolonger lead timesandincreased customer complaints.
Company D: Amanufacturer of high-demand electronic gadgetsexperiencing demandexceeding supply, requiring order rationing. Customers are frustrated due toerrors in therationing systemand have attempted togame the system.
Company E: Aglobal electronics manufacturerstruggling to manage itscomplex supply chainacross multiple regions. The company needs to leveragetechnologyto improve efficiency and reduce operational costs.
Q: For Company C, what recommended action should the company manager take?
Answer Options:
Mr. Mark works as a customer service manager for an e-commerce company called"ShopSmart."ShopSmart sells a wide range of products online, and Mark’s team is responsible for addressing customer inquiries and issues. Below are five customer cases that need to be resolved. For each case, find thesolution for the issueand selectpreventive measures.
Customer 1: Jane ordered a birthday gift for her daughter, but it arrived two days late, missing the special day. She had meticulously planned a surprise celebration, and the late delivery disrupted her plans. As a result, her daughter was left disappointed, and Jane is seeking not only a solution to the delayed delivery but also a way to make it up to her daughter.
Customer 2: Jack received a defective electronic gadget he ordered, and it's not functioning correctly. Jack wants to know how ShopSmart can rectify this situation and ensure that he receives a fully functional replacement or a refund.
Customer 3: Sarah received her order, but some items from her purchase were missing. Sarah is seeking a solution to get the missing items as soon as possible to avoid disappointment and inconvenience.
Customer 4: Mike noticed a billing discrepancy on his credit card statement related to a recent purchase. He's a loyal customer and has never encountered such an issue before. Mike is concerned about the erroneous charges on his statement and is looking for a prompt resolution and clarification regarding the billing error.
Customer 5: Emily wants a refund for a dress she ordered online, but it doesn't fit as expected. The dress size was not in line with ShopSmart's sizing chart, and Emily wants to return the dress and receive a refund promptly. She's looking for a hassle-free return process and a full refund for the purchase.
Q: How can Customer 1 Jane’s issue be resolved?
Answer Options:
What unique characteristic of reverse logistics contributes to the challenges of determining an adequate quantity/volume to justify the expense of retrieving a product?
What is a key consideration for organizations when determining the allocation of resources for reverse logistics activities?
ABCTech implements reverse logistics despite compliance costs. How does legislation affect this?
What are some important design considerations for a reverse logistics system focused on product recovery networks?
Quantity
Branding
Timing
Marketing
GreenTech is a start-up that specializes in manufacturing solar panels. They have noticed that several of their competitors are offering take-back and recycling services for old solar panels. GreenTech is now considering implementing a similar returns service to maintain a competitive edge.
What external stakeholder factor is motivating GreenTech to consider implementing a returns service for their solar panels?
