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SAP C_C4H510_21 Practice Test Questions Answers

Exam Code: C_C4H510_21 (Updated 117 Q&As)
Exam Name: SAP Certified Application Associate – SAP Service Cloud 2111
Last Update: 04-Jul-2025
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Questions Include:

  • Single Choice: 49 Q&A's
  • Multiple Choice: 68 Q&A's

  • C_C4H510_21 Overview

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    C_C4H510_21 Questions and Answers

    Question # 1

    Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.

    A.

    Activate Scoping Item Determination for Territory Owner in Transaction

    B.

    Usage of Delegates

    C.

    Assign Restriction Rules

    D.

    Configure Work Distribution Rules for Employees

    Question # 2

    Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.

    A.

    Working calendar

    B.

    Service contract

    C.

    Operating hours

    D.

    Maintenance plan

    Question # 3

    Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.

    A.

    Field Service Management

    B.

    Activity Planner

    C.

    Manual Routing

    D.

    Multi Resource Scheduling

    E.

    Time recording

    Question # 4

    Because some activities can be carried out in multiple views, which of the following is correct regarding access rights?

    A.

    If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no

    access.

    B.

    You can decide, per view, if the access rights should override any restrictions you have defined or not.

    C.

    Unrestricted access rights override any restrictions you have defined.

    D.

    Restricted access rights override any unrestricted access you have defined.

    Question # 5

    Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

    A.

    Activate Registered Products in Scoping

    B.

    Create an Installed Base

    C.

    Create numeric ranges for customers

    D.

    Create customer records

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