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C_C4H510_21 SAP Certified Application Associate – SAP Service Cloud 2111 Free Practice Exam Questions (2025 Updated)

Prepare effectively for your SAP C_C4H510_21 SAP Certified Application Associate – SAP Service Cloud 2111 certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 117 questions

Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.

A.

Activate Scoping Item Determination for Territory Owner in Transaction

B.

Usage of Delegates

C.

Assign Restriction Rules

D.

Configure Work Distribution Rules for Employees

Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.

A.

Working calendar

B.

Service contract

C.

Operating hours

D.

Maintenance plan

Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.

A.

Field Service Management

B.

Activity Planner

C.

Manual Routing

D.

Multi Resource Scheduling

E.

Time recording

Because some activities can be carried out in multiple views, which of the following is correct regarding access rights?

A.

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no

access.

B.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

C.

Unrestricted access rights override any restrictions you have defined.

D.

Restricted access rights override any unrestricted access you have defined.

Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

A.

Activate Registered Products in Scoping

B.

Create an Installed Base

C.

Create numeric ranges for customers

D.

Create customer records

To which objects can you directly assign a registered product? Note: There are 2 correct answers to this question.

A.

Maintenance plan

B.

Appointment

C.

Installed base

D.

Territory

You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?

A.

Switch from channel type B2B to B2C.

B.

Switch from channel direction inbound to outbound.

C.

Switch from channel type B2C to B2B.

D.

Switch from channel direction outbound to inbound.

Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.

A.

You can add custom fields in data sources and reports.

B.

With the Dashboard Designer, KPIs can be joined to a new data source.

C.

With the mashup approach, offline access to an SAP BusinessObjects Bl system is available.

D.

You can create new custom reports based on join data sources.

You are integrating SAP Service Cloud with SAP ERP. In which system is the pricing procedure stored?

A.

SAP Service Cloud

B.

SAP Analytics Cloud

C.

SAP ERP

D.

SAP SuccessFactors

Which of these template formats is supported by the Data Workbench?

A.

csv

B.

Raw data

C.

XML

D.

HTML

In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.

A.

Mandatory

B.

Read-only

C.

Query

D.

New field

When should you use the templates provided in the Data Workbench?

A.

When the Mass Change Account Data tool is used

B.

When customer data needs to be loaded quickly

C.

When there is unstructured legacy data

D.

When data volume is low

Which of the following options are possible for permissions?

A.

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

B.

Unrestricted access rights override any restrictions you have defined.

C.

Restricted access rights override any unrestricted access you have defined.

D.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?

A.

Registered product

B.

Installed base

C.

Service contract

D.

Service warranty

Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.

A.

Define a template.

B.

Set up an approval process.

C.

Activate Live Activity Configuration.

D.

Create a customer and assign an e-mail address.

What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.

A.

No security issues with mashup outside of corporate network

B.

Offline access is available

C.

Real-time data access

D.

No additional authorization concept is required

E.

Existing reports can be reused

Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

A.

On specific report creation

B.

On every save of the report

C.

Periodic scheduling

D.

Ad-hoc broadcasting

: Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.

A.

Ticket ID

B.

Priority

C.

Installed Base

D.

Ticket Type

E.

Service Category

Which data element is used to calculate the warranty start?

A.

Number of months

B.

Warranty duration

C.

Service category

D.

Warranty reference date

Which of the following applies to time recording? Note: There are 3 correct answers to this question.

A.

You can activate Microsoft Outlook integration for time recording.

B.

Code list restrictions are not possible for the Time Type field.

C.

Time recording can be done online or in offline mode.

D.

Automatic time recording can be done by clicking "Start recording" and "Stop recording".

E.

Time sheets can be submitted for approval.

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Total 117 questions
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