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C_C4H510_21 SAP Certified Application Associate – SAP Service Cloud 2111 Free Practice Exam Questions (2025 Updated)

Prepare effectively for your SAP C_C4H510_21 SAP Certified Application Associate – SAP Service Cloud 2111 certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 117 questions

Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.

A.

Service category

B.

Ticket due date

C.

Status

D.

Service level of incoming tickets

Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.

A.

At least one service object needs to be assigned.

B.

A service contract is active.

C.

A customer needs to be assigned.

D.

Address mismatches must be corrected first.

Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.

A.

You can use a console to write SQL statements.

B.

You can add custom fields in data sources and reports.

C.

You can access data base and check raw data in tables.

D.

You can save report views and make them available to users.

Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

A.

Customer

B.

Product

C.

Contract

D.

Installed base

Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

A.

Document types

B.

Maintenance plan

C.

Service category

D.

Priority

When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?

A.

Set up a multi-step approval process.

B.

Push the incident to SAP Service Cloud support.

C.

Start processing.

D.

Change the priority to escalated.

What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct answers to this question.

A.

Create knowledge base articles in SAP Service Cloud.

B.

Integrate with MindTouch.

C.

Configure the relevant question in scoping.

D.

Choose the correct SAP Jam group in the knowledge base configuration settings.

Which of the following options are possible for permissions?

A.

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

B.

Unrestricted access rights override any restrictions you have defined.

C.

Restricted access rights override any unrestricted access you have defined.

D.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

A.

Use the Subticket tabstrip to add a ticket.

B.

Execute an action for grouping tickets.

C.

Maintain the ticket hierarchy.

D.

Select the relevant scoping item.

E.

Define a multi-step approval process.

Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

A.

Countries, business processes, integrations

B.

Countries, data workbench, form templates

C.

Countries, workflow rules, integrations

D.

Countries, business processes, business users

Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

A.

Full Access

B.

Unrestricted

C.

Restricted

D.

No Access

E.

Define Specific Restriction

Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct answers to this question.

A.

Resource scheduler

B.

Account

C.

Contacts

D.

Warranty

Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

A.

Inner join data sources

B.

Web service message monitoring

C.

Custom reports

D.

Standard reports

E.

Interactive dashboards

Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct answers to this question.

A.

Set up deals

B.

Maintenance plan

C.

Scoping attribute set

D.

Maintenance measurement and readings

The status of a ticket needs to be escalated.

Which tool can be used to achieve this?

Note: There are 2 correct answers to this question.

A.

Resource scheduler

B.

Maintenance plan

C.

Feature action within tickets

D.

Workflow rule

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Total 117 questions
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