ITIL-F Exin ITIL® Foundation Free Practice Exam Questions (2025 Updated)
Prepare effectively for your Exin ITIL-F ITIL® Foundation certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.
Which of the following BEST describes 'partners' in the phrase "people, processes, products and partners"?
What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?
What would be the next step in the continual service improvement (CSI) model after:
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?
Which one of the following does service metrics measure?
Service design emphasizes the importance of the "Four Ps". These "Four P's" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?
Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps".
What are these four Ps?
The design of IT services requires the effective and efficient use of “the four Ps”. What are these four Ps?
Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?
Which of the following is NOT a recognized example of a service provider type within the ITIL framework?
What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?
From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?
Which one of the following generates demand for services?
Why is it important for service providers to understand patterns of business activity (PBA)?
Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties
Which one of the following is the BEST description of a service level agreement (SLA)?
The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?
A Service design package (SDP) would normally be produced for which of the following?
1. A new IT service
2. A major change to an IT service
3. An emergency change to an IT service
4. An IT service retirement
Within service design, what is the key output handed over to service transition?
