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Salesforce FSL-201 Practice Test Questions Answers

Exam Code: FSL-201 (Updated 105 Q&As)
Exam Name: Salesforce - Implementing Field Service Lightning
Last Update: 26-Aug-2025
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Questions Include:

  • Single Choice: 77 Q&A's
  • Multiple Choice: 28 Q&A's

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    All Field Service Lightning program Related Certification Exams

    FSL-201 Questions and Answers

    Question # 1

    Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?

    A.

    Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout.

    B.

    Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page Layout.

    C.

    Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout.

    D.

    Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout.

    Question # 2

    A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.

    A.

    Open a Case and inform Customer of weekend service pricing.

    B.

    Open a Case and send email with new Service Offerings.

    C.

    Open a Case and a renewal Opportunity for the Sales team.

    D.

    Open a Case and create a Work Order for the Dispatch Team.

    Question # 3

    Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week. How should this be configured in the system?

    A.

    Create 5 Resources with 20 hours available a week.

    B.

    Create a Resource with 20 hours available a day.

    C.

    Create 100 Service Appointments with Contractors as Required Resources.

    D.

    Create a Capacity-based Resource with 100 hours capacity a week.

    Question # 4

    Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products. What combination of Salesforce features should a Consultant recommend to support this use case?

    A.

    Assets and Entitlements.

    B.

    Assets and Service Contracts.

    C.

    Accounts and Service Contracts.

    D.

    Accounts and Assets

    Question # 5

    Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS. Where would UC apply an Entitlement record to track the specific Service Contract SLAS?

    A.

    Work Order Line Items

    B.

    Service Contract

    C.

    Work Order

    D.

    Account

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