ITIL-4-Specialist-High-velocity-IT ITIL 4 Specialist: High-velocity IT Exam Free Practice Exam Questions (2025 Updated)
Prepare effectively for your ITIL ITIL-4-Specialist-High-velocity-IT ITIL 4 Specialist: High-velocity IT Exam certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.
Total 96 questions
A service provider has recently started providing services to a new client. Surveys have shown that most of the client’s staff are satisfied with their experience across the user journey. However, some users are taking longer to get started because they are unaware or confused by the procedures to access and utilize the services.
Which is the BEST recommendation to improve the user journey?
An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?
An organization has recently made improvements to how users request new phones, track their arrival, and get help setting the phone up.
Which practice has been most affected by these improvements?
Which activity describes user-centered service design?
An organization wants to introduce a new service. There are many teams that will contribute to the design, development and transition of the service.
Which approach should the organization follow when creating a value stream for this new service?
Which statement about service requests is CORRECT?
A customer usually has good control of a service provider in terms of achieving service levels, but often struggles to
assess service value
Which level of service relationship maturity does this situation describe?
Which dimension of service management considers governance, management, and communication?
Total 96 questions
