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ITIL ITIL-4-Specialist-High-velocity-IT Practice Test Questions Answers

Exam Code: ITIL-4-Specialist-High-velocity-IT (Updated 96 Q&As)
Exam Name: ITIL 4 Specialist: High-velocity IT Exam
Last Update: 15-Sep-2025
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  • Single Choice: 96 Q&A's

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    ITIL-4-Specialist-High-velocity-IT Questions and Answers

    Question # 1

    An employee has some concerns at work but does not share this information with others because they fear that this

    would damage their reputation and position.

    What is PRIMARILY concerned with preventing this situation?

    A.

    Integration of duties

    B.

    Toyota Kata

    C.

    Design thinking

    D.

    Safety culture

    Question # 2

    A service provider is planning to onboard a new desktop service for a new customer.

    Which activity will be carried out by the customer?

    A.

    Ensuring hardware compatibility with the desktop service

    B.

    Training users in the correct procedures for accessing support for the desktop service

    C.

    Setting up remote access tools for the service provider

    D.

    Creating service level agreements

    Question # 3

    An organization introduced a dedicated team of support agents, which answers questions, provides consultations, and fulfills a range of predefined changes initiated by external users with higher levels of subscription.

    Which practice ensures effective fulfillment of these service actions?

    A.

    Incident management

    B.

    Service request management

    C.

    Problem management

    D.

    Change enablement

    Question # 4

    Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?

    A.

    Progress iteratively with feedback

    B.

    Keep it simple and practical

    C.

    Optimize and automate

    D.

    Focus on value

    Question # 5

    An organization with limited resources has a sales team that would like a new service to make it easier to manage customer information. There is also a finance team that wants to consolidate the organization's services to improve efficiency. One of the business units wants to introduce a new product line.

    Which is the BEST way for the organization to manage this situation?

    A.

    Hold separate meetings with each team to assess their needs

    B.

    Use the capabilities of the 'portfolio management' practice to prioritize the initiatives in line with the organization’s objectives

    C.

    Allocate resources equally to all teams to address their needs

    D.

    Focus on the initiative with the highest immediate financial return

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