PMP PMI Project Management Professional (2025 Version) Free Practice Exam Questions (2025 Updated)

According to the PMBOK Guide, requirements elicitation is the process of identifying and communicating with stakeholders to determine what their needs and expectations are for the project. Requirements elicitation helps to ensure that the project delivers value to the stakeholders and meets their requirements. In this scenario, the project manager should have applied requirements elicitation techniques, such as interviews, workshops, surveys, or observation, to involve the stakeholders consistently in the requirements process and to clarify and validate their needs and expectations. This would have helped to avoid the situation of conflicting and changing information from the stakeholders and to gain their buy-in and support for the project. References: PMBOK Guide, 6th edition, page 140-141. PMP Sample Test Questions, question 4. Free PMP Questions and Answers, question 4. Free PMP Practice Exam Questions, question 4.

According to the Agile Practice Guide, one of the principles of agile project management is to “build projects around motivated individuals. Give them the environment and support they need, and trust them to get the job done” (Section 2.1). This implies that the agile project manager should foster a collaborative and self-organizing team culture, where team members share their knowledge and skills with each other, and are able to adapt to changing situations. By asking the team member to work with their peers to knowledge share, the agile project manager can ensure that the team has the necessary information and expertise to continue working on the project, even when the specialized team member is unavailable. This is also consistent with the PMBOK® Guide, which states that “the project manager should facilitate knowledge sharing among the project team and other stakeholders” (Section 4.4.3.3). References:

Agile Practice Guide, Section 2.1

PMBOK® Guide, 6th Edition, Section 4.4.3.3

Agile project management welcomes changes in scope, but it also requires a trade-off of other items in the product backlog. The product owner owns the backlog and has to be able to make these decisions regarding trade-offs between stories and features. The project manager should guide the agile team to add the new scope to the product backlog and prioritize it according to the project goals and customer value. The project manager should also conduct regular backlog grooming sessions to assess and update the backlog items. The new scope should not be added to the current sprint, unless it is small enough to be completed by the time the sprint ends and does not affect the sprint goals. Creating a parallel sprint, pausing the sprint, or moderating the expectations for sprint quality are not agile practices and would compromise the project’s agility, quality, and delivery. References:

How Agile Addresses Changing Project Scope

Agile Twists & Turns: How to Handle Scope Changes

How to change your project’s scope (the right way)

Agile Scope Management: Refactor Your PMP

According to the PMI-PBA Exam Practice Test and Study Guide, 2nd edition, chapter 8, page 179, incremental budgeting is a technique that allows agile teams to estimate and allocate funds for each iteration or release of a product. This technique enables the teams to respond to changing requirements and priorities, and to deliver value to the customer faster. Incremental budgeting also reduces the risk of over- or under-budgeting, as the teams can adjust their estimates based on the actual costs and benefits of each increment. The other options are not suitable for agile teams, as they do not support the agile principles of flexibility, collaboration, and customer satisfaction. Requesting the finance team to allocate a budget based on historical data may not reflect the current or future needs of the product. Providing the budget to the finance team for only the planned increments may not account for the changes that may occur during the product development. Extrapolating the budget based on the current cost performance index (CPI) may not be accurate or reliable, as the CPI may vary depending on the scope, schedule, and quality of each increment. References:

PMI-PBA Exam Practice Test and Study Guide, 2nd edition, chapter 8, page 179

PMBOK Guide, 7th edition, section 8.1.3, page 269

The project management team should review the project plan to evaluate if any updates should be made in response to the news that a competitor has released the latest version of a program. The project plan is a document that describes how the project will be executed, monitored, and controlled. It includes the project scope, schedule, cost, quality, resources, communications, risks, procurements, and stakeholder management plans. The project management team should assess the impact of the competitor’s release on the project’s objectives, deliverables, assumptions, constraints, and risks. The project management team should also consult with the project sponsor, customer, and other key stakeholders to determine their expectations and preferences regarding the project’s scope and quality. The project management team should then decide if any changes or updates are needed to the project plan to ensure the project’s success and value. The project management team should follow the change management process to request, analyze, approve, and implement any changes to the project plan.

The other options are not the best actions for the project management team to take in this situation. Crashing the existing schedule with additional resources to deliver more features may not be feasible or effective, as it may increase the project’s cost, complexity, and risk. It may also not address the customer’s needs or the market’s demand, as the features may not be relevant or valuable. The project management team should not rush to add more features without validating their necessity and feasibility. Stopping the project immediately as the market opportunity has already been missed may be premature and wasteful, as it may disregard the project’s benefits and potential. It may also damage the project’s reputation and stakeholder’s trust. The project management team should not abandon the project without evaluating its viability and value. Continuing with the project plan and target delivery date as expected may be unrealistic and risky, as it may ignore the competitor’s influence and the customer’s feedback. It may also result in delivering a product that is outdated or inferior. The project management team should not proceed with the project plan without reviewing its alignment and suitability. References:

PMBOK® Guide, 6th Edition, Chapter 4, Section 4.2, “Develop Project Management Plan”

PMBOK® Guide, 6th Edition, Chapter 4, Section 4.6, “Perform Integrated Change Control”

PMP Project Management Professional Exam Study Guide: 2021 Exam Update, 10th Edition, Chapter 4, Section 4.2, “Developing the Project Management Plan” 1

The project manager should organize the WBS in a deliverable oriented way, which means that the WBS is structured according to the project’s outputs, products, or results. A deliverable oriented WBS is also known as a product breakdown structure (PBS) or a scope breakdown structure (SBS). A deliverable oriented WBS helps the project manager to define, decompose, and manage the project scope, as well as to align the project deliverables with the customer’s needs and expectations. A deliverable oriented WBS also facilitates the estimation of the project’s cost, time, and resources, as well as the identification and allocation of the project’s work packages and activities.

The other options are not the best ways to organize the WBS. A cost oriented WBS is a WBS that is structured according to the project’s budget or cost accounts. A cost oriented WBS is not suitable for defining and managing the project scope, as it does not reflect the project’s deliverables or value. A cost oriented WBS is more useful for tracking and controlling the project’s cost performance and variance. A customer oriented WBS is a WBS that is structured according to the project’s stakeholders or customers. A customer oriented WBS is not appropriate for defining and managing the project scope, as it does not represent the project’s outputs or products. A customer oriented WBS is more useful for planning and executing the project’s stakeholder engagement and communication. A team oriented WBS is a WBS that is structured according to the project’s team members or roles. A team oriented WBS is not effective for defining and managing the project scope, as it does not indicate the project’s results or outcomes. A team oriented WBS is more useful for planning and managing the project’s human resources and team development. References:

PMBOK® Guide, 6th Edition, Chapter 5, Section 5.4, “Create WBS”

PMBOK® Guide, 6th Edition, Chapter 5, Section 5.4.3.1, “Scope Baseline”

PMP Project Management Professional Exam Study Guide: 2021 Exam Update, 10th Edition, Chapter 5, Section 5.4, “Creating the WBS” 1

The first thing the project manager should do is to evaluate the impact that the inclusion of this new requirement will have on project performance. This is because the project manager needs to assess how the new requirement will affect the project scope, schedule, cost, quality, risk, and stakeholder satisfaction. The project manager should also consider the feasibility, desirability, and viability of the new requirement, and whether it aligns with the project objectives and business case. Based on the impact analysis, the project manager can then decide whether to accept or reject the change request, or to escalate it to the appropriate authority for approval. The project manager should also communicate the results of the impact analysis to the stakeholder and explain the rationale behind the decision. References:

Change Management | What is Change Management | Prosci

What Is Project Scope? Scope Management Steps, Tips & Tools

Definition of Change Management - Prosci

The project manager should promote an environment where everybody knows what their contribution means to the project as a whole because this is the best way to have a highly engaged team. Agile projects are based on values and principles that emphasize collaboration, flexibility, and customer satisfaction, which require the team members to be motivated, committed, and empowered. Therefore, the project manager should communicate the vision, goals, and expectations of the project, and help the team members understand how their work adds value to the project and the organization. The project manager should also encourage the team members to share their ideas, feedback, and concerns, and involve them in decision-making and problem-solving. This can help to create a sense of ownership, accountability, and pride within the team, and foster a positive and productive work culture. The other options are not the best choices because they do not support the agile approach or the team engagement. Being clear with directions and assignments so people stay focused and engaged with their work (option A) may imply that the project manager is using a directive or authoritarian style, which may limit the team’s autonomy and creativity. Designing a reward system to get people motivated by recognizing significant individual contributions from the last sprint (option C) may help to acknowledge and appreciate the team members, but it may also create competition and conflict within the team, and may not align with the agile principle of valuing the team’s performance over the individual’s performance. Encouraging continuous rotation of roles among team members to keep people motivated throughout project delivery (option D) may help to diversify and enhance the team’s skills and knowledge, but it may also disrupt the team’s stability and efficiency, and may not consider the team members’ preferences and strengths. References: PMBOK Guide, 6th edition, pages 18-19, 52, 273, 335, 686-687. [PMP Questions page 467]. PMP Practice Exam | Free PMP Practice Questions.

According to the PMP Exam Content Outline, one of the tasks of a project manager in the leading domain is to “Empower team members and stakeholders by providing them with the level of authority to complete the assigned activities and resolve issues in order to enhance project performance.” This implies that the project manager should empower team members to participate in decision-making and take ownership of actions, especially in megaprojects that involve multiple stakeholders from different geographical areas and cultural backgrounds. Empowering team members can improve team productivity by increasing their motivation, commitment, creativity, and accountability. It can also foster a culture of collaboration, trust, and respect among the diverse team members and stakeholders. Empowering team members can also help the project manager to cope with the complexity and uncertainty of megaprojects, as team members can act more autonomously and responsively to the changing project environment. References:

: PMP Exam Content Outline

: A Guide to the Project Management Body of Knowledge (PMBOK Guide), Sixth Edition, Chapter 9.4.2.3 and 9.4.3.1

: Business Analysis for Practitioners: A Practice Guide, Chapter 4.5.1 and 4.5.2

: Megaprojects – Concepts, Strategies, and Practices for Success1

: The Three Secrets of Megaproject Success: Clear Strategic Vision, Total Alignment, and Adapting to Complexity2

According to the PMP Exam Content Outline, one of the tasks of a project manager in the leading domain is to “Communicate roles, responsibilities, and reporting relationships to team members and stakeholders in order to create a project team environment that fosters performance.” This implies that the project manager should reaffirm the required project obligations directly with the team member who failed to communicate the reason for their absence from three team meetings. The project manager should clarify the expectations and consequences of the team member’s behavior, and provide constructive feedback and coaching to help them improve their communication skills and accountability. The project manager should also document the issue and the actions taken to resolve it, and monitor the team member’s performance and attendance. Reaffirming the project obligations directly with the team member can help to prevent further misunderstandings, conflicts, or delays in the project, and enhance the team member’s engagement and commitment. References:

: PMP Exam Content Outline

: A Guide to the Project Management Body of Knowledge (PMBOK Guide), Sixth Edition, Chapter 9.4.2.1 and 9.4.3.2

: Business Analysis for Practitioners: A Practice Guide, Chapter 4.4.1 and 4.4.2

: How do project managers deal with unplanned leaves?1

: How to deal with a team member who keeps missing deadlines?2

The project manager should gather relevant cultural data and engage members in discussions covering their work ethics because this is the best way to avoid uncertainty in the project due to different cultures. Cultural differences can affect the communication, collaboration, and performance of a virtual team, and may lead to misunderstandings, conflicts, or delays. Therefore, the project manager should collect and analyze information about the cultural backgrounds, preferences, and expectations of the team members, and use this data to design and implement appropriate communication and management strategies. The project manager should also facilitate open and respectful dialogue among the team members, and encourage them to share their work values, norms, and practices. This can help to build trust, rapport, and mutual understanding within the team, and foster a positive and productive work environment. The other options are not the best choices because they do not address the root cause of the problem, which is the lack of cultural awareness and sensitivity. Starting the project and adding any uncertainty that arises to the risk register (option A) may be too reactive and insufficient, as it does not prevent or mitigate the potential issues caused by cultural differences. Dissolving the virtual team and building a colocated team (option B) may be impractical or impossible, as it may depend on the availability, budget, and scope of the project. Building a culturally neutral team that will not be affected by cultural differences (option D) may be unrealistic or undesirable, as it may ignore or suppress the diversity and richness of the team members’ cultures, and may also violate the agile principle of valuing individuals and interactions over processes and tools. References: PMBOK Guide, 6th edition, pages 52, 273, 335, 686-687. PMP Questions page 447. PMP Practice Exam | Free PMP Practice Questions.

According to the PMI Guide to Business Analysis, emotional intelligence is the ability to perceive, understand, and manage one’s own and others’ emotions. It is an essential skill for agile teams, as it helps to foster collaboration, trust, communication, and feedback. A project leader who invests in developing the team’s emotional intelligence can help to motivate the team members, resolve conflicts, and improve performance. Asking the unmotivated team member to take a short leave, reducing the number of meetings, or sending the team member to another team are not effective solutions, as they do not address the root cause of the problem or help the team member to improve their motivation and engagement. References:

PMI Guide to Business Analysis, pages 38-39, 2.4.3 Emotional Intelligence

PMI-PBA Sample Questions, question 10, answer A

A cost baseline is the approved version of the projected costs for the entire project. It is fixed, and, along with other aspects of the project baseline, is used as a benchmark for the rest of the project1. A cost baseline includes the cost estimates for all the tasks on the project schedule, plus the contingency reserves for identified risks (known unknowns)2. A cost budget is the cost baseline plus the management reserves for unidentified risks (unknown unknowns)2. Therefore, before determining the cost baseline, the project manager needs to add contingency into the budget to account for inflation and other changes that may affect the project costs. This is different from looking at a previous project, requiring stakeholder approval, or revising the project timeline and scope, which are not necessary steps for creating a cost baseline. References:

3: What Exactly is a Cost Baseline in Project Management? | Runn

2: Project Cost Management: Cost Baseline vs Budget for PMP Exam

In situations where a stakeholder objects to a project, it is crucial for the project manager to assess the impact of the stakeholder’s concerns and engage with them properly. This involves understanding the stakeholder’s perspective, the reasons behind their objections, and the potential influence they have on the project. By doing so, the project manager can address the concerns in a manner that respects the stakeholder’s legacy ties while also guiding the project towards its objectives. Effective stakeholder engagement is a key aspect of project management and business analysis, as it helps in managing expectations, resolving conflicts, and ensuring that all parties are aligned with the project’s goals.

(Project Management Institute. (n.d.). A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Sixth Edition; Project Management Institute. (n.d.). PMI’s Professional in Business Analysis (PMI-PBA)®.)

 The project manager should share the organization’s decision with the team and make plans to adopt an agile approach in the upcoming project because this is the best way to align the team with the new direction and prepare them for the change. Agile approaches are based on values and principles that emphasize collaboration, flexibility, and customer satisfaction, which may differ from the traditional predictive methods that the team is used to. Therefore, the project manager should communicate the rationale and benefits of the agile approach, and involve the team in planning and executing the project using agile practices and tools. The other options are not the best choices because they do not support the organization’s decision or the project sponsor’s preference. Preparing a risk report that captures the probability and impact of risks, and then sharing it with the project sponsor (option A) may imply that the project manager is resistant or skeptical about the agile approach, and may not address the team’s readiness or capability. Making a request to human resources for new team members who have agile experience (option C) may undermine the existing team’s skills and motivation, and may not be feasible or necessary. Asking the project sponsor to change the approach back to predictive as that is the team’s strength (option D) may contradict the organization’s strategy and the project sponsor’s authority, and may not reflect the project manager’s willingness to learn and adapt. References: PMBOK Guide, 6th edition, pages 18-19, 686-687. Exam PMP topic 1 question 434 discussion. Episode 434: The PMP® Exam is Changing on 1 July 2020.

According to the PMBOK® Guide, the project manager is responsible for tailoring the project management processes and practices to suit the project context and environment. Therefore, the project manager should have assessed the organization’s culture, performed a suitability analysis, and determined the future state before adopting an agile methodology. This would have helped to identify the readiness, gaps, and risks of implementing agile in the organization, and to plan for the necessary changes and support. Conducting agile training for all employees may be a good practice, but it is not sufficient to avoid the implementation failure. Training alone does not guarantee the adoption or success of agile, as there may be other factors such as resistance, misalignment, or misunderstanding that hinder the agile transformation. Conducting a postmortem and capturing the learning in OPAs may be a useful activity, but it is not a preventive measure. It is a reactive action that occurs after the implementation failure, and it does not address the root causes or the solutions for the failure. Hired a third-party agile delivery team to do the implementation may not be the best option, as it may create dependency, communication, or integration issues. The project manager should have involved the internal project team and stakeholders in the agile implementation, and ensured that they have the skills, knowledge, and commitment to adopt agile. References: PMBOK® Guide, Sixth Edition, Chapter 1, Section 1.2.4 (Tailoring) and Chapter 3, Section 3.2 (Project Management Process Groups)

According to the PMBOK Guide, 6th edition, section 9.4.2.3, the project manager should use conflict management techniques to resolve conflicts among team members and stakeholders.3

Some of the conflict management techniques are: problem solving, compromising, smoothing, forcing, and withdrawing.3

In this scenario, the project manager has tried problem solving (holding a meeting to work out a permanent solution) and compromising (asking them to find a way to resolve the issues), but these techniques were unsuccessful.4

The project manager should not use smoothing (emphasizing areas of agreement and avoiding areas of disagreement), forcing (imposing a solution), or withdrawing (avoiding or postponing the conflict), as these techniques may not address the root cause of the conflict or may worsen the situation.4

Therefore, the project manager should escalate the issue to a higher authority, such as the functional manager, the sponsor, or the steering committee, who have more power and influence in a weak matrix environment.4

Escalating the issue to a higher authority may help to resolve the conflict, protect the project objectives, and maintain the team performance and morale.4

The references for this answer are:

1: PMP Exam Questions | 100% Free PMP Example Questions 2: PMP Practice Exam 1 | Free PMP Exam Questions 3: PMBOK Guide, 6th edition, Project Management Institute, 2017, pp. 349-350. 4: [Conflict Management Techniques for the PMP Exam - PM Study Circle] : [PMP Exam Prep: Project Human Resource Management - Simplilearn]

According to the PMBOK Guide, the portfolio management office (PMO) is responsible for ensuring that the projects and programs within the portfolio are aligned with the organizational strategy and objectives. The project manager should demonstrate the project alignment to the organizational strategy by showing how the project delivers value and benefits to the organization and its stakeholders. This may include presenting the project business case, benefits management plan, stakeholder analysis, and other relevant documents that justify the project’s existence and contribution. Demonstrating the project alignment to the organizational strategy is the best way to continue the project and avoid suspension by the PMO. Meeting with the project team and revising the project goals (A) may not be effective if the project is already in alignment with the organizational strategy and the PMO is not aware of it. Updating the project charter to make it align with organizational strategy (B) may not be feasible or ethical if the project charter has already been approved and authorized by the project sponsor and other key stakeholders. Escalating the issue with the project sponsor to request support (D) may be a possible action, but not the best one, as it may create conflict or resentment between the project sponsor and the PMO. The project manager should first try to resolve the issue with the PMO directly by demonstrating the project alignment to the organizational strategy. References: PMBOK Guide, 6th edition, pages 33-34, 75-76, 129-130.

A burndown chart is a graphical tool that shows the amount of work remaining versus the time available for a release or iteration. It helps the agile project manager and the team to monitor the progress and velocity of the work, identify any deviations or impediments, and adjust the plan accordingly. A burndown chart can provide a deeper look into the team’s progress than a release plan, a product roadmap, or a Kanban board, which are more high-level and strategic tools that show the scope, vision, and priorities of the project. 123 References:

https://www.pmi.org/learning/library/agile-metrics-progress-tracking-status-6564

https://www.forbes.com/advisor/business/what-is-agile-project-management/

 The project manager should review the communication needs of key stakeholders because this is the first step in developing an effective communication management plan. By reviewing the communication needs, the project manager can identify what information is relevant, important, and useful for each stakeholder, and tailor the communication accordingly. The other options are not the best choices because they are either too late or too broad. Confirming that the project information is understood and feedback is received (option B) is a good practice, but it does not address the root cause of the problem, which is the missing information. Determining communication methods, frequency, and level of detail (option C) is part of the communication management plan, but it should be based on the communication needs analysis. Providing all project information to the stakeholder (option D) may overwhelm the stakeholder with unnecessary or irrelevant information, and may also compromise the confidentiality or security of the project. References: PMBOK Guide, 6th edition, pages 361-362, 366-367. PMP Questions page 427. PMP Practice Exam | Free PMP Practice Questions.

The project manager should review the team culture and the personality traits of the individual to address status update gaps. This will help to understand the root cause of the problem and find ways to improve the communication and collaboration within the team. The project manager should also foster a trusting and respectful environment where team members feel comfortable to share their challenges and feedback. Creating a safe space for status updates, reviewing the team status updates more thoroughly, or supporting team inclusion and changing the format of status updates are all possible actions that the project manager can take after reviewing the team culture and the personality traits of the individual, but they are not the first action that the project manager should take to rectify this situation. References: Agile Practice Guide, page 27; PMBOK Guide 7th Edition, page 95.

The project manager should recommend the product owner prioritize the missing work higher because it is needed for the initial launch of the new product. The product owner is responsible for defining and prioritizing the product backlog, which is a list of features and requirements that the customer wants to have in the product. The product owner should ensure that the product backlog reflects the customer’s needs and preferences, as well as the project’s scope and objectives. The project manager should collaborate with the product owner and provide guidance and support on the product backlog management. The project manager should also communicate with the agile team and facilitate their involvement and feedback on the product backlog. The project manager should advise the product owner to prioritize the missing work higher because it is essential for the minimum viable product (MVP), which is a version of the product that has enough features and functionality to satisfy the customer’s needs and expectations. The MVP is the main goal of the initial launch of the new product, as it allows the project team to deliver value to the customer early and often, and to obtain feedback and validation for the product. The project manager should explain to the product owner the importance and benefits of delivering the MVP, and the risks and consequences of delaying or omitting the missing work. The project manager should also help the product owner to balance the competing demands and trade-offs of the product backlog, and to align the product backlog with the project’s vision, goals, and strategy.

The other options are not the best actions for the project manager to take in this situation. Letting the project team pull the recommended work from the bottom of the backlog to maximize value creation may cause confusion and inconsistency in the product backlog, as well as conflict and distrust between the product owner and the agile team. The product owner is the sole authority for defining and prioritizing the product backlog, and the agile team should respect and follow the product owner’s decisions. The project manager should not undermine the product owner’s role or authority, but rather support and facilitate the collaboration and communication between the product owner and the agile team. Analyzing and reprioritizing the backlog and providing the decision to the product owner and team may also undermine the product owner’s role and authority, as well as violate the agile principles and values. The project manager should not impose their own decisions or opinions on the product backlog, but rather advise and assist the product owner in making informed and effective decisions. The project manager should also not act as a intermediary or a gatekeeper between the product owner and the agile team, but rather enable and encourage direct and frequent interaction and feedback among them. Empowering the product owner by supporting the decision and instructing the team to follow the prioritization as provided may ignore the agile team’s input and feedback, as well as jeopardize the project’s success and quality. The project manager should not blindly support the product owner’s decision or instruct the agile team to follow the prioritization as provided, especially if the decision or the prioritization is not aligned with the project’s scope and objectives, or the customer’s needs and expectations. The project manager should challenge and question the product owner’s decision or prioritization if it is not based on valid and relevant criteria or data, or if it does not deliver the maximum value to the customer and the project. The project manager should also listen and consider the agile team’s input and feedback, as they have the technical expertise and experience to perform the work and to deliver the product. References:

PMBOK® Guide, 6th Edition, Appendix X3, Section X3.2.2.4, “Prioritized Product Backlog”

PMBOK® Guide, 6th Edition, Appendix X3, Section X3.2.2.6, “Minimum Viable Product”

PMBOK® Guide, 6th Edition, Chapter 13, Section 13.2.2.1, “Stakeholder Engagement Plan”

PMP Project Management Professional Exam Study Guide: 2021 Exam Update, 10th Edition, Chapter 12, Section 12.2, “Agile Project Management” 1

 According to the PMBOK Guide, the product owner is the person responsible for defining and prioritizing the product backlog, and ensuring that the product delivers value to the customer and stakeholders1. The product owner also collaborates with the project team and the project manager to review the work in progress and provide feedback2. Therefore, if a stakeholder has a new requirement or a change request, the correct procedure is to provide it directly to the product owner, who will evaluate it and decide whether to add it to the product backlog or not. The other options are not the correct procedures for new requirements in a hybrid project. The change control board (CCB) is a group of stakeholders who review and approve change requests in a traditional project, but not in a hybrid project that follows agile principles3. The project sponsor is the person or group who provides the financial resources and support for the project, but not the owner of the product requirements or scope. The project manager is the person who leads the project team and manages the project work, but not the person who defines or prioritizes the product backlog. References:

1: PMBOK Guide, 6th edition, page 49

2: PMBOK Guide, 6th edition, page 50

3: PMBOK Guide, 6th edition, page 115

: PMBOK Guide, 6th edition, page 33

: PMBOK Guide, 6th edition, page 51

 According to the PMP Exam Content Outline, one of the tasks of the project manager is to “Assess and prioritize impact on project scope, schedule, cost, quality, and risks of approved changes, and determine cause and effect relationships” (Task 5, Domain II: Process). This implies that the project manager should evaluate the impact of any change that affects the project performance, such as the removal of a key team member. By doing so, the project manager can identify the potential consequences and benefits of the change, and look for alternatives to mitigate the negative effects or enhance the positive ones. The project manager should also submit a change request if required, to update the project management plan and baselines accordingly. This will help to maintain the project alignment with the objectives and expectations of the stakeholders. References:

PMP Exam Content Outline, Domain II: Process, Task 5, page 101

PBA Exam Content Outline, Domain IV: Evaluation, Task 4, page 152

A Guide to the Project Management Body of Knowledge (PMBOK Guide), Sixth Edition, Chapter 4: Project Integration Management, Section 4.6: Perform Integrated Change Control, page 1233

Business Analysis for Practitioners: A Practice Guide, Chapter 6: Traceability and Monitoring, Section 6.4: Manage Changes to Requirements, page 117

According to the Agile Practice Guide, the definition of done (DoD) is a clear and concise list of requirements that a deliverable must adhere to for the team to consider it complete. The DoD helps to ensure that the quality standards and customer expectations are met, and that there is a consistent understanding of what done means among the team and the customer. Therefore, the project manager should have included all relevant criteria in the agreed upon DoD, and crafted a shared product vision that aligns with the customer’s needs and goals. This would have helped to prevent the customer from rejecting the deliverables at the end of the iteration. Involved the customer more in the planning process for the project, and ensured agreement on the proceedings may be a good practice, but it is not the best answer. The customer may still reject the deliverables if the planning process does not result in a clear and agreed upon DoD and product vision. Provided the customer with the backlog and the specified user stories at the beginning of the iteration may be helpful, but it is not sufficient to prevent the customer from rejecting the deliverables. The backlog and the user stories may change during the iteration, and they may not reflect the quality criteria and the customer expectations. Developed the DoD in close cooperation with all stakeholders to ensure their expectations were included may be a good practice, but it is not the best answer. The DoD should be developed with the customer, not with all stakeholders. Some stakeholders may have different or conflicting expectations than the customer, and they may not be the ones who accept or reject the deliverables. References: Agile Practice Guide, Chapter 3, Section 3.2.2 (Definition of Done) and Section 3.2.3 (Product Vision)

According to the PMBOK guide, a hybrid approach is a combination of predictive and adaptive (agile) methodologies that suits the project context and stakeholder needs1. A retrospective is a meeting held at the end of each iteration in agile projects, where the team reflects on what went well and what can be improved2. The PMI-PBA guide also states that retrospectives are a valuable tool for business analysts to identify and address issues, risks, and opportunities for improvement3. Therefore, the best way for the project manager to deal with the decline in productivity is to discuss the issue in the next retrospective with the team and collaboratively find solutions to enhance their performance. References:

1: PMBOK guide, page 19

2: PMBOK guide, page 207

3: PMI-PBA guide, page 129

According to the PMBOK Guide, the project manager should use a participatory approach to develop the project schedule, involving the team members who will perform the work1. This will increase the accuracy and reliability of the schedule estimates, as well as the commitment and ownership of the team2. Therefore, the best option is to organize a planning session with the development team and use their estimations to complete the schedule. Option B is incorrect because changing the delivery date for the project schedule based on the availability of a new contractor may not be feasible or acceptable to the stakeholders. Option C is incorrect because asking the sponsor to provide the desired completion date for project activities may not reflect the realistic effort and duration required to complete the work. Option D is incorrect because using expert judgment to estimate all of the tasks may not account for the variability and uncertainty of the work, and may not involve the input and feedback of the team members. References: 1: PMBOK Guide, 6th edition, section 6.1.2.5, p. 191 2: PMBOK Guide, 6th edition, section 6.5.2.4, p. 218

 According to the PMBOK® Guide, the project manager should include projected inflation rates in the budget estimate for a long-term project that will be executed over several years. This is because inflation rates affect the purchasing power of the project funds and the cost of resources over time. By including projected inflation rates, the project manager can account for the changes in the value of money and the cost of goods and services, and adjust the budget accordingly. This is part of the Estimate Costs process, which involves developing an approximation of the monetary resources needed to complete the project activities. References: (Professional in Business Analysis Reference Materials source and documents)

PMBOK® Guide, 6th edition, Chapter 7, Section 7.2, Estimate Costs

PMP Exam Prep, 10th edition, Rita Mulcahy, Page 223, Estimate Costs

According to the PMBOK Guide, 6th edition, one of the key skills of a project manager is to negotiate with stakeholders to achieve project objectives and balance the competing project constraints. Negotiation is also a tool and technique for the process of Manage Stakeholder Engagement, which aims to ensure that stakeholders’ needs and expectations are met or exceeded. By engaging in creative and iterative negotiations with the leaders of each entity, the project manager can foster collaboration, trust, and commitment among the parties involved in the project, and ensure that the launch date is acceptable and feasible for all. This will increase the likelihood of timely and successful adoption of the new solution by the entire organization. References: PMBOK Guide, 6th edition, pages 53, 513-514, 518.

According to the PMBOK Guide, when using an agile approach, the project manager needs to have a clear understanding of the product vision, the product roadmap, and the product backlog1. The product vision is a brief statement that describes the desired outcome of the project and the value it will deliver to the customers and stakeholders2. The product roadmap is a high-level overview of the product features and deliverables, along with the planned timeline and milestones3. The product backlog is a prioritized list of the product requirements, user stories, and other work items that need to be completed by the project team. These three factors help the project manager to align the project objectives with the customer needs, plan and execute the project iteratively and incrementally, and deliver value early and often1. The other options are not relevant for an agile approach, as they are more suitable for a predictive or waterfall approach. Key performance indicators (KPIs) are metrics that measure the performance of the project against the project objectives. Schedule performance index (SPI) is a ratio of the earned value to the planned value, indicating how well the project is progressing according to the schedule. These factors are not essential for delivering a product using an agile approach, as they focus more on the adherence to the plan rather than the delivery of value. References:

1: PMBOK Guide, 6th edition, page 18

2: PMBOK Guide, 6th edition, page 156

3: PMBOK Guide, 6th edition, page 157

: PMBOK Guide, 6th edition, page 158

: PMBOK Guide, 6th edition, page 33

: PMBOK Guide, 6th edition, page 267

According to the PMBOK Guide, a servant leader is a leadership style that focuses on serving the needs of the team, empowering them, and creating a culture of trust, collaboration, and ownership. A servant leader should also motivate and inspire the team, especially when they face challenges or fatigue. If some team members are starting to complain about the length of the project, creating a risk for lack of performance at this critical stage, the project manager should schedule a team event with the project sponsor to highlight the importance of the project and recognize the work of the team. This will help the project manager to mitigate the risk by showing appreciation and gratitude to the team, reinforcing the project vision and value, and boosting the team morale and engagement. Scheduling a team event with the project sponsor is also a way of celebrating the team’s achievements and rewarding them for their efforts. Meeting with the team to reinforce their responsibilities and the consequences if the project deliverables are not completed on time is not a servant leader approach, as it may demotivate and pressure the team, and create a negative atmosphere. Applying additional controls to the project deliverables to ensure that all milestones are achieved on time is not a servant leader approach, as it may micromanage and constrain the team, and reduce their autonomy and creativity. Contacting the functional manager to ensure that team motivation remains high until the end of the project is not a servant leader approach, as it may delegate the responsibility and authority of the project manager, and undermine the relationship and trust between the project manager and the team. References: PMBOK Guide, 6th edition, pages 56-57, 686-687, 723-724.

 The project manager should meet with the PMO/compliance entity to work on process tailoring, as this will help them to adapt the agile approach to the specific compliance requirements of the organization. Process tailoring is the act of customizing the project management processes, practices, and tools to suit the needs and characteristics of a particular project. By meeting with the PMO/compliance entity, the project manager can identify the relevant compliance standards, regulations, and policies that apply to the project, and determine how to align the agile deliverables with them. The project manager can also negotiate the level of documentation, reporting, and auditing that is required for the project, and seek ways to streamline and simplify them. This will help to ensure that the project is compliant, while also maintaining the agility and performance of the project team. References:

Project Manager’s Guide To Implementing A Compliance Program

Project Management Compliance Process - RMC Learning Solutions

Compliance - Scaled Agile Framework

Agile Approach in Regulatory Enviroment | DA - Project Management Institute

Achieving Regulatory and Industry Standards Compliance with the Scaled …

When faced with a defect and lacking the original engineering team’s expertise, the first step a project manager should take is to check the organizational process assets (OPAs). OPAs can include documentation from previous projects, such as historical information, lessons learned, and knowledge bases, which can provide insights or solutions to the defect. This approach aligns with the PMBOK® Guide’s emphasis on utilizing organizational knowledge repositories to enhance project outcomes.

= The PMBOK® Guide, which serves as a foundational reference for PMP objectives, supports the use of OPAs to address project challenges1. Additionally, the Professional in Business Analysis Reference Materials suggest leveraging existing documentation and knowledge to manage and rectify defects2.

According to the PMBOK Guide, one of the key skills for a project manager is to be able to adapt to different environments and cultures1. This includes understanding the cultural expectations and norms of the country where the project is performed, and adjusting the leadership style accordingly2. Different countries may have different preferences for communication, decision making, conflict resolution, power distance, and teamwork3. A project manager who is transferred to another country should do some research on the cultural dimensions and values of that location, and determine a leadership style that is suitable for that context. For example, some countries may prefer a more participative and democratic leadership style, while others may prefer a more directive and authoritative one. By determining a suitable leadership style, the project manager can ensure collaboration within the team, as well as with other stakeholders, for a successful delivery. References:

1: PMBOK Guide, 6th edition, page 53

2: Cultural expectations and leadership, British Council, page 1

3: PMBOK Guide, 6th edition, page 56

: Guide to International Employee Relocation, Globalization Partners, page 3

: PMBOK Guide, 6th edition, page 57

The project manager should address the team member’s concerns by using a problem-solving approach, which involves identifying the root cause of the conflict, generating and evaluating alternative solutions, and implementing the best option. The project manager should set up a discussion with the team lead and the team member to facilitate open and honest communication, listen to both sides of the story, and help them reach a mutually acceptable resolution. This is consistent with the principle of leading with empathy and respect, which is part of the PMI Talent Triangle®. References:

PMBOK Guide 7th Edition, page 133

Agile Practice Guide, page 48

PMI Talent Triangle® 1

 In a matrix organization where a large number of stakeholders are involved, it is crucial to have an efficient communication plan that ensures information is disseminated effectively without overwhelming the stakeholders with direct communication. Setting up an intranet site allows stakeholders to pull information as needed, which aligns with the best practices for communication in project management. This approach is supported by the PMBOK® Guide, which suggests using pull communication methods for large volumes of information, where stakeholders can access the information at their own convenience. It also aligns with the Professional in Business Analysis (PBA) best practices, which emphasize the importance of having a clear communication plan that defines how information will be shared and ensuring that communications reach the right audience.

PMBOK® Guide and Professional in Business Analysis (PBA) Reference Materials.

 When faced with a lack of responsiveness from a vendor, it is crucial for the project manager to address the issue directly and proactively. Inviting the vendor to a meeting allows for open communication and the opportunity to discuss and resolve the concerns. This approach aligns with best practices in vendor management and stakeholder engagement, which emphasize the importance of clear and purposeful communication, especially when issues arise that could impact project delivery. By discussing the concerns, the project manager and vendor can collaboratively identify the root causes of the lack of responsiveness and work towards a solution that ensures the project’s success.

To ensure that project risks are reported accurately in the risk register, it is essential to review the risks throughout the project execution. This involves continuous monitoring and updating of the risk register to reflect new risks, changes in risk status, and the effectiveness of risk responses. Regular review allows the project manager to provide stakeholders with the most current information about project risks, which is crucial for informed decision-making and effective communication at the executive level123.

The approach aligns with best practices in risk management, which emphasize the importance of ongoing risk identification, analysis, and response planning as outlined in the PMBOK® Guide and other PMI standards123.

The Project Management Professional (PMP) emphasizes the importance of direct communication with project stakeholders to ensure clear and effective information exchange. When a stakeholder is not attending meetings and is seeking information through a family member on the team, it is essential for the project manager to engage directly with the stakeholder to establish proper communication channels. This aligns with the principles of stakeholder engagement and communication management, which are critical for project success. The project manager should request a meeting with the stakeholder to discuss project updates and expectations, and to integrate the stakeholder into the communication management plan.

(Project Management Institute. (n.d.). A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Sixth Edition and other PMI published standards; Project Management Institute. (n.d.). PMI’s Professional in Business Analysis (PMI-PBA)®.)

According to the PMBOK® Guide, effective communication with stakeholders is crucial for project success. The project manager should assess all project stakeholders to understand their information needs and preferences. This involves documenting their preferred methods of communication and the frequency with which they wish to receive updates. By doing so, the project manager ensures that all stakeholders are kept informed in a manner that suits them, which can help prevent issues like stakeholders not receiving progress updates123456.

In the Scrum framework, the traditional project schedule is replaced by a combination of the sprint plan and the product roadmap. The sprint plan outlines the work to be performed during the sprint, which typically lasts 2-4 weeks, and includes the sprint goal, the set of product backlog items selected for the sprint, plus the plan for delivering the product increment and realizing the sprint goal. The product roadmap provides a longer-term view of where the product is headed and the milestones along the way. It is a strategic document that outlines the vision, direction, priorities, and progress of the product over time.

The information is aligned with the Scrum Guide and the principles outlined in the Project Management Institute’s (PMI) Agile Practice Guide, which complements the PMBOK® Guide and other PMI standards.

The PMBOK® Guide emphasizes the importance of stakeholder engagement and project communication management. When a functional manager expresses concerns about the project’s quality management techniques, it is important for the project manager to address these concerns while also maintaining the integrity of the current project schedule. Negotiating a mutually agreeable time for the workshops respects the functional manager’s concerns and the project team’s current commitments. This approach is consistent with the principles of stakeholder engagement and effective communication, ensuring that all parties’ needs are considered and addressed in a collaborative manner1.

As per the Project Management Professional (PMP) guidelines, when a project is nearing completion, the project manager should first confirm that the definition of done (DoD) has been met. This means that all project deliverables have been completed and approved. Only after this confirmation, the project manager can move on to the next steps such as documenting lessons learned or planning for a new initiative.

The best approach for a project manager to help a new compliance specialist improve is to engage directly with the specialist to understand their perspective and provide targeted feedback. This aligns with the PMBOK® Guide’s emphasis on effective communication and stakeholder engagement as key aspects of project management. By coordinating a one-to-one meeting, the project manager can offer constructive feedback, understand any challenges the specialist is facing, and work together to develop a plan for improvement. This method is also supported by the Professional in Business Analysis (PBA) reference materials, which advocate for direct communication and feedback as tools for professional development.

PMBOK® Guide – Sixth Edition; Professional in Business Analysis (PBA) Reference Materials.

 To avoid the problem of inaccurate cost estimation, as indicated by a CPI of 0.65, bottom-up estimating should have been used. This method involves estimating the cost of individual tasks in detail and then aggregating them to arrive at a total project cost. It is more accurate than analogous estimating because it considers the specific details of the current project rather than relying on the cost data of past projects, which may not be directly applicable. Bottom-up estimating allows for a more granular and accurate assessment of the project’s financial requirements.

The project manager should prioritize compliance with the regulatory requirements while exploring ways to accelerate the project timeline. This can be achieved by employing project acceleration strategies such as optimizing resources, streamlining processes, and identifying bottlenecks123. It is essential to maintain adherence to regulations to avoid legal issues and ensure the product’s successful launch. Seeking an exception or bypassing the regulatory process could lead to significant risks and is not advisable.

An overview of the regulatory process in project management emphasizes the importance of compliance from project inception1. Additionally, understanding and adhering to regulatory requirements is a critical skill for compliance analysts, who ensure that companies comply with legal and regulatory obligations456.

In an agile project, the product owner is the key stakeholder who represents the customer’s interests and has the authority to prioritize work for the team. If the stakeholders require a solution in a shorter time than it will take to deliver the entire project, it’s important to prioritize the requirements in the product backlog. This way, the most critical features can be developed and delivered first, potentially meeting the stakeholders’ immediate needs while the rest of the project continues. The project manager should facilitate this prioritization process by engaging with the product owner and the stakeholders12. References: 

https://www.indeed.com/career-advice/finding-a-job/delivery-manager-vs-project-manager-in-agile

https://www.knowledgehut.com/blog/project-management/project-delivery-management

When a project experiences a delay that could impact the schedule, the project manager should capture the risk in the risk register. This allows for the documentation of the risk and its potential impact, as well as the planning of appropriate response actions to mitigate the risk. The risk register is a key tool for risk management in projects, as it provides a structured way to track and monitor risks throughout the project lifecycle. By capturing the risk, the project manager can work on preventing the risk from becoming an issue, which aligns with the proactive approach to risk management advocated by PMI.

(Project Management Institute. (2021). A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Seventh Edition and Standards. Project Management Institute.)

In the context of project management, when faced with delays in essential materials that impact the project schedule, it is advisable to explore alternative sourcing options. According to the PMBOK® Guide, project managers should consider various procurement strategies when project constraints arise, such as schedule delays due to external dependencies. Exploring local suppliers could potentially mitigate the risk of further delays and align with the procurement management plan, which is a key component of the overall project management plan. This approach is supported by the principles of stakeholder engagement and resource optimization, ensuring that the project’s objectives are met while adapting to changes in the project environment.

 The best course of action in this scenario is to ensure that the content of the project report is clearly understood by all stakeholders and to actively seek their feedback. This approach aligns with the principles of transparency and communication found in both the PMBOK® Guide and the Professional in Business Analysis Reference Materials. By clarifying the report’s content and engaging stakeholders in providing feedback, the project manager can address any concerns or misunderstandings regarding the project’s progress and the iterative nature of the releases. This proactive communication helps to set accurate expectations and fosters a collaborative environment where stakeholders are informed and involved in the project’s development process. References: PMBOK® Guide, Professional in Business Analysis Reference Materials12.

 When a team member is struggling with a task, it is beneficial to leverage the experience within the team to provide support. This not only aids in the completion of the task but also contributes to the development of the less experienced team member’s skills. By asking a more experienced team member to assist, the project manager fosters a collaborative environment where knowledge sharing is encouraged, and team members can learn from one another. This approach aligns with the PMBOK® Guide’s emphasis on team development and the PMI’s focus on continuous learning and improvement within project teams.

The approach of having an experienced team member support another is consistent with the principles outlined in the PMBOK® Guide, which advocates for project managers to develop their team’s competencies and enhance overall team performance. Additionally, the Professional in Business Analysis (PMI-PBA) reference materials highlight the importance of collaboration and knowledge transfer in project environments to ensure that all team members are equipped to contribute effectively to project objectives.

 The project manager should have conducted a thorough assessment of the team members’ competencies and skills in relation to the training content before enrolling them. This would involve analyzing the training material to ensure it aligns with the team members’ current skills and the tasks they are expected to perform. By doing so, the project manager could have ensured the training was appropriate and beneficial for the team members, thereby preventing the situation where the training felt too difficult and misaligned with their tasks2.

In an agile project, transparency and communication are key. When a team member anticipates a delay, it is important to discuss the issue openly with the team as soon as possible. This allows the team to understand the potential impact on the project and to collaborate on finding a solution. The agile methodology encourages daily meetings for this purpose, making it the ideal setting to address such concerns. This approach is supported by the PMBOK® Guide, which emphasizes the importance of communication and stakeholder engagement in project management. Additionally, the Professional in Business Analysis (PBA) reference materials highlight the value of addressing issues promptly and collaboratively in an agile environment.

PMBOK® Guide – Sixth Edition; Professional in Business Analysis (PBA) Reference Materials.

 In the context of Agile methodologies, such as Scrum, which is often used in conjunction with PMP practices, the daily standup meeting serves as a platform for team members to communicate progress and identify impediments to the sprint goal. When a delay is reported, especially one that involves an external vendor, it is crucial for the project manager to facilitate a resolution that does not disrupt the team’s workflow. The project manager should gather all necessary details from the team member to understand the issue fully and then work directly with the vendor to resolve it. This approach aligns with the principles of effective communication and vendor management, ensuring that the project manager has the information needed to address the problem without overburdening the team member with responsibilities that fall outside their scope.

The answer is supported by best practices in vendor management and communication as outlined in the PMBOK® Guide and Agile methodologies, which emphasize the importance of the project manager’s role in addressing issues with external vendors and maintaining the flow of the sprint. Additionally, the approach of engaging with the vendor directly is consistent with the guidance provided in the Professional in Business Analysis (PMI-PBA) reference materials, which advocate for clear communication and negotiation to resolve vendor-related issues and conflicts.

On day four of a 15-day sprint, the team should continue with the sprint work as planned and keep monitoring the burndown chart. The burndown chart is a visual representation of the work left versus the time remaining in the sprint. If the “Actual” line closely follows the “Planned” line, it indicates that the team is on track. Making adjustments or changing the sprint scope at this stage is premature unless there are significant deviations or impediments1. The team should maintain their current pace and monitor progress, making adjustments only if necessary as the sprint progresses2. References: “Burndown Chart: What it is, How to Use it, Example [2024]” by Asana; “Scrum Sprint Burndown Chart [Everything you Need to Know]” by KnowledgeHut12.

For a project with a long timeline and complex scope, where the client requires both a high-level, long-term plan and the ability to add features incrementally, a hybrid approach is suitable. Starting with a predictive approach allows the project manager to establish a clear structure and plan using a work breakdown structure (WBS). This sets the foundation for the project’s scope, deliverables, and milestones. Transitioning to an agile approach for execution enables the project to adapt to changes and deliver value incrementally, which meets the client’s need for immediate functionality and continuous improvement. This hybrid method leverages the strengths of both approaches: the clarity and predictability of a predictive approach and the flexibility and responsiveness of an agile approach12.

The kick-off meeting is a critical step in the project management process, as it aligns the project team with the project’s objectives and establishes a common understanding among stakeholders. In the context of a multinational company launching a digital transformation project, it is practical to use digital or virtual tools for the kick-off meeting. This approach not only minimizes geographic boundaries, enabling participation from all regions and business lines, but also aligns with the digital nature of the project itself. It is a cost-effective solution that can foster collaboration and communication without the need for travel, which is especially relevant given the global scope of the project.

Gaining stakeholder buy-in for agile practices is crucial for the successful implementation of these methodologies. Organizing a meeting with relevant stakeholders to explain the benefits of agile and how the practices are relevant to the project is an effective way to engage them in the process. This approach allows for direct communication, clarification of potential doubts, and the opportunity to address specific concerns stakeholders may have. It also demonstrates the project manager’s commitment to transparency and collaboration, which are core values of agile methodologies. By involving stakeholders in this manner, they are more likely to understand and support the agile transformation.

The recommendation aligns with insights from the Project Management Institute, which emphasizes the importance of stakeholder engagement and communication in project success12. Furthermore, the Professional in Business Analysis (PMI-PBA) materials highlight the significance of stakeholder involvement in business analysis and the adoption of new practices34.