PMP PMI Project Management Professional (2025 Version) Free Practice Exam Questions (2025 Updated)

Ensuring quality in a human resources–focused project such as this involves planning, evaluating, and continually improving based on measurable data and feedback. The project manager must:

A: Collect feedback and conduct surveys/questionnaires → Direct feedback provides qualitative insights into team effectiveness and training outcomes.

C: Document quality gaps and analyze them → This supports continuous improvement by identifying and addressing performance deficiencies.

D: Develop a proper quality management plan → A measurable quality plan ensures consistent standards, metrics, and reviews throughout the project.

Option B (hiring a certified expert) is not mandatory; the project manager can own quality responsibilities with proper planning and stakeholder engagement.

Option E (using an external framework) can support performance but is not essential or sufficient alone for managing quality.

In situations involving emotional cues or interpersonal issues, the project manager should address the concern directly and privately with the individual involved. This approach supports emotional intelligence, empathy, and psychological safety within the team.

According to the PMBOK® Guide – Seventh Edition (Team Performance Domain), direct communication and timely conflict resolution are critical to maintaining a healthy team environment.

Option A is superficial and does not address root causes.

Option B may expose sensitive issues publicly and worsen team dynamics.

Option D changes workload distribution without addressing the interpersonal issue.

When the team does not understand or is unclear about the scope—even if the product owner believes it's well defined—it signals a gap in shared understanding. In Agile projects, the product owner is responsible for communicating the product vision and ensuring clarity of scope and user stories.

According to the Agile Practice Guide, the product owner plays a critical role in facilitating the team’s understanding of the product vision and goals. A clear vision helps the team understand priorities, purpose, and deliverables.

Option A (release plan) does not resolve the issue of misunderstanding the vision or scope.

Option B is directive and may worsen the confusion.

Option D is focused on prioritization, not clarity of scope or vision.

In Agile, backlog refinement and prioritization are continuous and collaborative activities. If user stories (especially those fixing demo issues) are left unprioritized, the team and product owner must work together to reassess and reorder the backlog for upcoming sprints.

Option B is the most proactive, aligned with Agile practices, and focused on collaboration.

Option A may help scope understanding but doesn’t address prioritization.

Option C misuses “spikes” (intended for research, not unplanned work).

Option D is reactive and extends scope rather than adjusting priorities.

In situations where there are uncertainties about customer acceptance, it is advisable to focus on creating a Minimum Viable Product (MVP). An MVP is a version of a product that includes just enough features to be usable by early customers who can then provide feedback for future product development1. This approach allows the project manager to validate the product requirements with actual customer feedback, which is crucial when the full set of product requirements has not been established2. By focusing on an MVP, the project team can prioritize the core functionalities that meet customer needs and address uncertainties more effectively3.

 In situations where team members disagree, it is essential for the project manager to facilitate a resolution that leads to the best team performance. This involves understanding the perspectives of each team member, fostering a collaborative environment, and guiding the team towards a solution that aligns with the project’s goals. The project manager should employ conflict resolution techniques such as problem-solving and collaboration, which are recommended by the PMBOK Guide. These techniques encourage open communication, ensure that all voices are heard, and work towards a consensus that supports the project’s objectives and enhances team performance.

(Based on the conflict resolution strategies outlined in the PMBOK Guide and other PMP resources12.)

Since the requested change implies a complete shift in direction and scope, the business case must be updated to reflect the new strategic goals. The business case justifies the project’s existence, and updating it ensures all stakeholders are aligned before initiating a new scope or restarting the project.

Option A is reactive and premature without business justification.

Option B is tactical and may follow later.

Option C bypasses critical governance and approval processes.

When faced with uncertain requirements, it is beneficial to focus on developing a minimum viable product (MVP). This approach allows the project to move forward by concentrating on the creation of a product with the minimum amount of features needed to satisfy early adopters and to provide feedback for future development cycles. This strategy is supported by the PMBOK® Guide, which suggests that when dealing with high uncertainty, adaptive or iterative life cycles may be employed, which are characteristic of agile methodologies where MVPs are commonly utilized1. Additionally, the PMI-PBA® highlights the importance of continuously refining and clarifying requirements, which aligns with the iterative nature of MVP development2.

To ensure a smooth inclusion of new subcontracted resources, the project manager should share the project team ground rules with the subcontractors. Here’s why:

1.Clear Expectations: Sharing the ground rules helps the subcontractors understand the expectations and requirements of the project team. It provides clarity on how the team operates, communicates, and collaborates.

2.Alignment: By sharing the ground rules, the subcontractors can align their work practices with those of the existing team. This minimizes misunderstandings and ensures consistency in project execution.

3.Avoid Conflicts: When everyone follows the same ground rules, it reduces the chances of conflicts or friction due to differences in work styles or approaches.

4.Effective Collaboration: Ground rules cover aspects such as communication channels, meeting schedules, reporting formats, and decision-making processes. When subcontractors are aware of these rules, they can actively participate and contribute to the project.

5.Documentation: Documenting and sharing the ground rules creates a reference point for all team members, including subcontractors. It serves as a common framework for collaboration.

In summary, sharing project team ground rules with subcontracted resources promotes a cohesive and efficient project environment.

 In an agile approach, it is crucial to consider both the business value and the dependencies between backlog items when prioritizing them for a sprint. The project manager should facilitate a discussion among the team members to reach a consensus on the prioritization of the items. This collaborative decision-making process ensures that the team considers all aspects of the work, including business value, complexity, and dependencies, to make an informed decision that aligns with the team’s capacity and the project’s goals.

The answer is verified using the principles found in the Agile Practice Guide provided by PMI, which emphasizes the importance of collaboration and consensus in agile teams1. Additionally, the PMBOK® Guide - Sixth Edition also supports this approach by highlighting the role of the project manager in facilitating discussions and decision-making within the team2.

Comprehensive and Detailed Explanation:

When a critical project is delayed, especially one impacting multiple stakeholders (e.g., branch offices), a proactive and direct communication method is best. A video conference enables two-way communication, clarity, and immediate response to concerns. This supports stakeholder engagement, transparency, and relationship-building.

Option A (group chat) is too informal and may cause misunderstandings.

Option C (memo) is one-way communication and may lack context.

Option D (monthly report) delays the message unnecessarily.

In situations where a team member is unable to participate in all scheduled project activities due to conflicting operational schedules, it is advisable for the project manager to discuss the matter with the team member’s functional manager. This approach allows for exploring possibilities to adjust the conflicting schedules and find a mutually agreeable solution that enables the team member to fulfill their project responsibilities. This strategy is consistent with the PMBOK® Guide’s principles of stakeholder engagement and resource management, which suggest negotiating and collaborating with key stakeholders to optimize resource allocation and ensure project success.

The answer is supported by the PMBOK® Guide, which outlines the importance of stakeholder engagement and effective communication in managing project resources1. Additionally, the PMI Guide to Business Analysis emphasizes the need for collaboration and negotiation to resolve scheduling conflicts and ensure that project activities are adequately staffed2.

According to best practices in project management, it is essential for the project manager to enforce the terms of the contract. If the updated schedule is a condition for milestone payment, the subcontractor is obligated to provide it, regardless of any verbal agreements with the client. The project manager should inform the subcontractor that in order to comply with the contract and process the payment, the updated schedule must be submitted. This ensures that all contractual obligations are met and that there is a clear record of the work completed, which is necessary for project tracking, reporting, and auditing purposes.

The answer is verified based on the principles found within the PMBOK® Guide and the standards of project management as outlined by the Project Management Institute (PMI). The PMBOK® Guide emphasizes the importance of contract management and the need for proper documentation and adherence to agreed-upon project schedules. Additionally, the Professional in Business Analysis (PMI-PBA) materials highlight the significance of maintaining accurate records and documentation for business analysis and project management activities.

To prevent the issue of components not meeting requirements, it is essential to have clear and agreed-upon acceptance criteria. These criteria should be part of a quality checklist that is defined and approved before the build phase begins. This ensures that all parties have a shared understanding of what is expected and can verify that the components meet these standards as they are replaced.

= The importance of defining acceptance criteria in a quality checklist is supported by best practices in project quality management, which emphasize the need for measurable, verifiable, and testable criteria aligned with project goals12. Additionally, the PMBOK Guide’s Change Management Process outlines the necessity of documenting and managing changes, which includes establishing acceptance criteria3.

In Agile environments, value delivery is driven by an actively managed and prioritized product backlog. When a customer feels that value is not being delivered according to the original scope, the first action the project manager should take is to ensure the backlog accurately reflects customer priorities. The Product Owner is responsible for backlog prioritization, but the project manager facilitates stakeholder engagement and ensures that feedback leads to backlog refinement.

According to the Agile Practice Guide, “Backlog refinement is a key mechanism to adjust scope and priorities throughout the project.” Misalignment between delivery and customer expectations often originates from improper backlog management.

Options A and B refer to logs that track issues and changes, but these are reactive records and don’t directly address value delivery. Option D (risk register) deals with potential problems, not actual missed value.

 The Project Management Plan (PMP) is the primary document that defines how the project will be executed, monitored, and controlled. It is essential for guiding the project team through the project’s execution and ensuring that all stakeholders are aligned on the project’s objectives and approach. When management plans and documents are missing, it is crucial to recreate these artifacts to provide direction and structure for the project. This aligns with the best practices outlined in the PMBOK guide, which emphasizes the importance of the PMP as a tool for planning, executing, and monitoring the project12.

The first step in addressing the concern of reducing labor costs without introducing risk to the project delivery is to perform a thorough analysis of the key cost drivers. This involves understanding the elements that contribute significantly to the project’s labor costs. By identifying these cost drivers, the project manager can explore various alternatives and strategies such as automation of repetitive tasks, outsourcing non-core activities, cross-training, and multi-skilling workers, or implementing lean production methods1. These alternatives can potentially reduce labor costs while maintaining the quality and timeline of the project delivery.

= Strategies for Reducing Labor Costs1.

Budget at Completion (BAC) is the total planned value of the project. It is calculated by multiplying the number of work units by the cost per unit.

BAC = Total miles × Cost per mile

= 10 miles × US$15,000

= US$150,000

The percentage of work completed (80%) is irrelevant for this specific calculation, which only asks for the original planned total budget (BAC).

 When a key team member is unexpectedly absent, it’s important for the project manager to collaborate with the rest of the team to assess the impact and reprioritize tasks. This is in line with agile principles, which emphasize team collaboration and self-organization1. The team should collectively decide how to redistribute the workload, possibly by sharing responsibilities or adjusting the iteration’s scope. This approach maintains the team’s agility and ensures that everyone is on board with the revised plan, fostering a sense of ownership and commitment to the project’s success.

One of the primary responsibilities of the Scrum Master is to remove impediments that may block the team from achieving its sprint or iteration goal. If a dependency is discovered late in the project, swift and direct collaboration is required to ensure delivery continuity. Initiating communication with the dependent team aligns with the Scrum Master’s role as a servant leader and facilitator.

According to the Agile Practice Guide (Chapter 3 – Agile Roles), the Scrum Master works across teams and organizational boundaries to resolve external dependencies that may block the team. It is not the sole responsibility of the Product Owner or individual team members to manage these external issues.

Option A shifts responsibility inappropriately to the Product Owner.

Option B doesn't resolve the dependency but merely postpones or reorders work.

Option D fails to address the systemic coordination needed; it may be helpful later but isn’t the primary step.

When a change request is received, it is essential for the project manager to conduct an impact analysis to understand how the proposed change will affect the project’s scope, schedule, cost, and quality. This analysis is a critical step before moving forward with any decisions regarding the change request. It allows the project manager to make an informed decision and to discuss the change with all relevant stakeholders, including the functional manager who submitted the request.

The process for managing change requests is outlined in the PMBOK® Guide, which includes the steps of identifying, analyzing, and documenting the change request before presenting it to the Change Control Board (CCB) for approval1. The Professional in Business Analysis Reference Materials also emphasize the importance of impact analysis as part of the change management process234.