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C_C4H510_04 SAP Certified Application Associate - SAP Service Cloud 2011 Free Practice Exam Questions (2025 Updated)

Prepare effectively for your SAP C_C4H510_04 SAP Certified Application Associate - SAP Service Cloud 2011 certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 114 questions

Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct answers to this question.

A.

Set up deals

B.

Maintenance plan

C.

Scoping attribute set

D.

Maintenance measurement and readings

Which data element is used to calculate the warranty start?

A.

Number of months

B.

Warranty duration

C.

Service category

D.

Warranty reference date

Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

A.

Set the access rights to display.

B.

Set the write access to restricted.

C.

Set the access rights to edit.

D.

Set the read access to restricted.

E.

Set the read and write access to restricted.

Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

A.

Full Access

B.

Unrestricted

C.

Restricted

D.

No Access

E.

Define Specific Restriction

Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.

A.

Activate Scoping Item Determination for Territory Owner in Transaction

B.

Usage of Delegates

C.

Assign Restriction Rules

D.

Configure Work Distribution Rules for Employees

Which types of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

A.

Incident category

B.

Cause category

C.

Process category

D.

Maintenance category

E.

Warranty category

Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

A.

Online Maintenance

B.

Workflow With Action Account Creation

C.

Data Workbench

D.

Mass Change Account Data

Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.

A.

At least one service object needs to be assigned.

B.

A service contract is active.

C.

A customer needs to be assigned.

D.

Address mismatches must be corrected first.

Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?

A.

The warranty is expired.

B.

The warranty is set to active.

C.

The registered product has no installed base assignment.

D.

The ticket is escalated.

How can you restrict access to Product View?

A.

Territories

B.

Service Unit of Employee

C.

Employee

D.

Sales Data of Employee

Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct answers to this question.

A.

Resource scheduler

B.

Account

C.

Contacts

D.

Warranty

You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?

A.

Switch from channel type B2B to B2C.

B.

Switch from channel direction inbound to outbound.

C.

Switch from channel type B2C to B2B.

D.

Switch from channel direction outbound to inbound.

Which fields can be determined by using SLAs? Note: There are 2 correct answers to this question.

A.

Service level of incoming tickets

B.

Status

C.

Service category

D.

Ticket due date

What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

A.

Knowledge Base fine -tuning activity

B.

Solution finder

C.

Broadcast

D.

Feed

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Total 114 questions
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