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C_C4H510_04 SAP Certified Application Associate - SAP Service Cloud 2011 Free Practice Exam Questions (2025 Updated)

Prepare effectively for your SAP C_C4H510_04 SAP Certified Application Associate - SAP Service Cloud 2011 certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 114 questions

Which objects can be used within ticket creation to automatically determine the registered product?

A.

Installed Base

B.

Installation Point

C.

Warranty

D.

Product

What can you do to give employees easy access to a centralized repository of information that would help withticket resolution?

Note: There are 2 correct answers to this question.

A.

Create a migration template.

B.

Configure SAP Jam as knowledge base.

C.

Create a broadcast.

D.

Integrate MindTouch.

Which of the following options are possible for permissions?

A.

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

B.

Unrestricted access rights override any restrictions you have defined.

C.

Restricted access rights override any unrestricted access you have defined.

D.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.

A.

Working calendar

B.

Service contract

C.

Operating hours

D.

Maintenance plan

The system needs to be set up to route all messages from Twitter that get created as service tickets to be

handled by a specific team.

Which feature of SAP Service Cloud can help with this?

A.

SLA

B.

Work distribution

C.

Knowledge base integration

D.

Social channel setup

Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.

A.

Activate Scoping Item Determination for Territory Owner in Transaction

B.

Usage of Delegates

C.

Assign Restriction Rules

D.

Configure Work Distribution Rules for Employees

Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for

selection.

What could be the reason?

A.

You need to be maintained as the contact for the installed base.

B.

The installed base is in status "In Preparation" and needs to be activated.

C.

The address of the installed base does not match the account.

D.

You need to update the skills in the service ticket and the installed base.

Which settings can you control for the e-mail channel setup? Note: There are 3 correct answers to this question.

A.

Notification type

B.

Ticket type

C.

Channel type

D.

Mashup service

E.

Channel direction

What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.

A.

No security issues with mashup outside of corporate network

B.

Offline access is available

C.

Real-time data access

D.

No additional authorization concept is required

E.

Existing reports can be reused

Question 8: What types of mashups are available in SAP Service Cloud?

Note: There are 2 correct answers to this question.

A.

HTML mashups

B.

URL mashups

C.

ASAP mashups

D.

Internal mashups

When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?

A.

Registered product

B.

Installed base

C.

Service contract

D.

Service warranty

Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.

A.

You can add custom fields in data sources and reports.

B.

With the Dashboard Designer, KPIs can be joined to a new data source.

C.

With the mashup approach, offline access to an SAP BusinessObjects Bl system is available.

D.

You can create new custom reports based on join data sources.

Which feature allows the scheduling of automatic ticket creation?

A.

Realignment run

B.

Service plans

C.

Registered products

D.

Maintenance plans

Which of the following options are possible for permissions?

A.

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

B.

Unrestricted access rights override any restrictions you have defined.

C.

Restricted access rights override any unrestricted access you have defined.

D.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

A.

Create an incident.

B.

Send an e-mail to SAP Cloud Support.

C.

Document an influencer story.

D.

Report a ticket.

What are the steps required to set up an approval process? Note: There are 3 correct answers to this question.

A.

Configure a resource scheduler.

B.

Create a new registered product.

C.

Configure process steps and define work distribution.

D.

Set validity from and to dates.

E.

Copy an existing approval process and modify the details.

Which of the following is correct in the context of scoping and fine -tuning? Note: There are 2 correct answers to this question.

A.

Fine-tuning is the process of generating the activity list by answering questions about which business processes will be

implemented.

B.

Scoping is automatically generated by the system based on your fine-tuning decisions.

C.

The activity list is automatically generated by the system based on your scoping decisions.

D.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

A.

Customer

B.

Product

C.

Contract

D.

Installed base

Which key user tool allows you to change field properties on the SAP Service Cloud Ul?

A.

Mashup

B.

Code list restriction

C.

Workflow rules

D.

Adaptation

Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

A.

On specific report creation

B.

On every save of the report

C.

Periodic scheduling

D.

Ad-hoc broadcasting

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Total 114 questions
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