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B2B-Solution-Architect Salesforce Certified B2B Solution Architect Exam (SP25) Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Salesforce B2B-Solution-Architect Salesforce Certified B2B Solution Architect Exam (SP25) certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 111 questions

Northern Trail Outfitters (NTO) has a large product catalog containing about 1 million products mastered inside an external PIH system. In itsfirst Salesforce implementation, NTO implemented Salesforce CPQ as its mam tool of … to configure and quote, in conjunction with a nightly batch integration from its PIM to bring over all products, with pricing also being maintained inside of CPQ.

As partof its new fiscal year initiative, NTO would like to introduce a digital sales channel to its customers to allow for a traditional ecommerce serf-service experience, and has decided to use its own custom-built solution as a way to accomplish this. One ofthe mam requirements for this custom ecommerce solution is that it must integrate into CPQ in order to present the same entitlements for pre-negotiated contracts that were created in CPQ.

Which two suggestions should a Solution Architect recommend as a starting point to meet NTO's need of effectively integrating both applications together?

Choose 2 answers

A.

Use MuteSoft to streamline the peering and product integration between the PIM, ecommerce, and CPQ.

B.

Recommend an ETl tool to synchronize all product data between Salesforce CPQ, PIM, and the custom ecommerce tool.

C.

Harmonise the Pricing and Product structure of the custom ecommerce tool and CPQ to enable a streamlined integration.

D.

Implement an external master Pricing database that can be cartedby both ecommerce and CPQ.

Universal Containers (UC) acquired two companies. As part of its transformation and consolidation program, UC needs to bring all of its disparate partner strategies together and see what can be combined across all of its indirect sales channels. Each company currently has its own Salesforce environment utilizing Sales Cloud and Experience Cloud for Partners. Each company also follows its own unique business processes for partners. However, UC has recently developed a new vision and journey focused on a single indirect channel with a single Salesforce environment aligned to its corporate strategy.

Given UC's new journey for engaging its indirect channel, what are the next two steps the Solution Architect should recommend?

Choose 2 answers

A.

Completely unify all the channel strategies under the acquiring company's brand and strategy.

B.

Tell the stakeholders to focus on having a single Partner Community across all channels with a singular branding.

C.

Create an adoption plan for the Direct Sales team to engage with the Indirect Sales team in a sell-with model within the new Partner Communities.

D.

Identify the need for multiple PartnerCommunities by Indirect Sales Channel with branding and content specific to each channel.

Northern Trail Outfitters (NTO) has a requirement to implement an Experience Cloud solution to allow its partners to log and view cases they have submitted, as well as track their opportunities. As part of the solution, NTO wants to be able to createdashboards that its partners can view within the community.

Which Experience Cloud license should the Solution Architect recommend?

A.

Sales Cloud license

B.

Service Cloud license

C.

Partner Community license

D.

Customer Community Plus license

Universal Containers (UC) has a multi-cloud environment that includes Sales Cloud, Service Cloud, and CPQ. The environment supports multiple languages via the translation workbench. As part of a roadmap, UC is implementing B2B Commerce. As part of this project, there is a requirement to translate data stored within the Name and Description fields on the Productand Product Category objects.

What should a Solution Architect recommend to achieve this?

A.

Done data records and translate.

B.

Enable Translation Workbench.

C.

Add custom field with translations

D.

Enable Data translation for B2B Commerce.

Universal Containers (UC) delivers packaging solutions to its customers based on volume schedule, which is part of a contract that UC is closing. Customers place orders against these contracts, and the orders are maintained in an ERP system outside of Salesforce.

Employees of UCwant to track invoicing payment status on a monthly basis so that they can identify early when customer orders fall short of the contractual target.

Which two solution components should a Solution Architect recommend to meet this requirement?

Choose 2 answers

A.

Opportunities and Opportunity Products from Sales Cloud

B.

Product and Revenue Schedules from Sales Cloud

C.

Invoicing payment status sync between Salesforce Billing and ERP

D.

Orders and Order Products from Sales Cloud and a MuleSoft integration with the ERP

A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank’s business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.

What should a Solution Architect recommend as the top priority to start this journey?

A.

Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.

B.

Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.

C.

Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.

D.

Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.

Universal Containers (UC) manufactures automobile engine components. UC wants to set up an ecommerce website to deliver a seamlesscustomer purchasing experience, both through self-service and field sales. UC also wants to showcase its extensive product offerings, operate regional promotions and discounts, and managed routing and contracting. UC is looking for guidance on a Salesforce multi-cloud solution to be implemented across phases.

What should a Solution Architect recommend to meet UC's business requirements?

A.

Phase 1: Sales Cloud - - Phase 2: Service Cloud -- Phase 3B2B Commerce

B.

Phase 1: Sates Cloud -- Phase 2: B2BCommerce -- Phase 3: Salesforce Field Service

C.

Phase 1: Service Cloud -- Phase 2: CPQ -- Phase 3: B2B Commerce

D.

Phase 1: Sates Cloud - - Phase 2: CPQ -- Phase 3: B2B Commerce

Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi-cloud architecture, B2B Commerce, for buildingthe storefront and Service Cloud Web2Case for offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site.

Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the case volume?

Choose 2 answers

A.

Offload the number of cases received via Web2Case by using Email2Case.

B.

Implement Case Deflection.

C.

Disable anonymous users on the site.

D.

Plan and conduct User Adoption Trainings for resellers on how to use the site.

Northern Trail Outfitters (NTO) is running amulti-cloud Salesforce implementation with lots of process integration between the clouds and other systems. During the project, NTO faces many challenges including a lack of agility and business value alignment, as well as silo-thinking. After trying different approaches, NTO begins to use Agile and is successful. The project manager now wonders what the recommended operating model would look like.

What should be a Solution Architect's first recommendation?

A.

NTO should set up an Operations team within ITto ensure proper management of the integrations going forward.

B.

NTO should set up a model of continuous backlog with teams aligned to the different clouds to drive efficiency and team collaboration.

C.

NTO should set up a model of continuous backlog with teams aligned to the different products (capabilities) to improve efficiency.

D.

NTO should establish a Scaled Agile Center of Excellence to continuously improve agility and time to market.

Northern Trail Outfitters (NTO) is currently using Salesforce CPQ and would like to implement B2B Commerce Classes. NTO uses a Partner Community to allow partners to build complex bundles to provide detailed quotes to clients. NTO also wants to ensure that it does not have to maintain two databases of products.

Which two considerations should a Solution Architect keep in mind about the CPQ B28 Commerce Connector when synchronizing Product and Price data?

Choose 2 answers

A.

The connector lets you sync simple products with a flat price.

B.

The connector does not support syncing complex CPQ bundles.

C.

Discount schedules from CPQ will sync to discounts and promotions m B2B Commerce Classic

D.

The connector is a two-way sync for product and pricing logic.

Universal Containers (UC) is using Service Cloud and B2B Commerce to allow resellers the ability to purchase and support farming equipment UC maintains. UC has invested in smart devices which allows that equipment to inform UC when a part becomes faulty. The data from these devices goes to a public cloud solution where every row of sensor data is received every second from every device. There are 100,000 devices on various farms being actively used. The CIO would like this data to be connected to Salesforce in some manner.

What kind of integration method should a Solution Architect suggest to accommodate this need?

A.

Embed the devices' sensor data in a view on the Assetrecord.

B.

Load the public cloud solution directly to Salesforce using MuleSoft.

C.

Utilize Platform Events based on the devices' state change.

D.

Utilize Apex Callouts based on the devices' state change.

Universal Containers (UC) recently completed its migration to Lightning Experience, with sales users automatically moving to Lightning. This initiative was a massive undertaking by UC, as it had a tremendous amount of legacy functionality migrated over to Lightning from Classic. The CIO would like to make sure that UC is able to track adoption of the migrated functionality over from Classic to Lightning and what specifically was migrated.

Which two proposals should a Solution Architect recommend?

Choose 2 answers

A.

Provide the CIO the ability to roll back all changes once they feel Lightning is not adequate for their needs.

B.

Track Adoption Rateswithin the Lightning Usage, and monitor a change in metrics within existing reports and dashboards.

C.

Provide the CIO a list of the User Stories around the new functionality and the Gap Analysis done between Classic and Lightning.

D.

Align with the CIO around the fact that while the functionality has been migrated, the data created between Classic and Lightning will remain exactly the same.

Universal Containers (UC) is a global organisation that wants to establish a 628 Commerce site to meet changing customer expectationsand expand into new markets. These expectations include being able to self-serve 24x7 and get automated updates on orders. There are existing sales channels used at UC. Including a standard Sales team as well as a partner sales channel.

The sales leader met with a Solution Architect and shared that they want to grow their digital capabilities over the next 2 years. Time is of the essence and the sales leader needs to have the ecommerce solution in place as soon as possible to capture market share in new geographies before other competitors move in. The executive team has promised prompt access to key stakeholders as needed.

What is the appropriate next step 'or the Solution Architect?

A.

Propose the introduction of B2B Commerce and CPQ to address the key areas of need such as global commerce, complex pricing, quoting and discounting needs; highlight the key features 6r>a the alignment of the features to the needs outlined.

B.

Propose a set of high-level design options with architecture diagrams depicting thepotential elements of a solution that would meet the needs of the enterprise, including pros and cons to help the stakeholders make final decisions.

C.

Recommend in iterative rollout strategy for one of the new geographies where B2B Commerce is first rolled out to secure first mover status, while theSolution Architect gathers more requirements around other capabilities and requirements, and then roll those out over subsequent phases.

D.

Recommend discovery meetings with additional stakeholders to gather information on the functional and technical requirement across the sales and other functional areas, then provide a recommendation based on information gathered to deliver an MVP.

A software solutions company has created several SaaS applications that it sells to its customers. The company would like an easier way to allow customers to renew their subscriptions each period. Today, the company has to run reports across multiple disparate systems to find out which products each customer has purchased, their usage levels, and when each customer needs to renew. Tracking and identifying when to contact customers is a very manual process and involves sates people sending emails with invoices attached. Customersoften mail paper checks to the company, leading to disconnected invoicing and payment processing.

Which two products should a Solution Architect consider to resolve the subscription, invoicing, and payment issues the company is currently experiencing?

Choose 2 answers

A.

Salesforce Billing

B.

Salesforce Order Management

C.

B2B Commerce

D.

Salesforce CPQ

Universal Containers (UC) is using Sales Cloud and Service Cloud. UC wants a solution that can tend scheduled emails on a dairy, weekly, or monthly basis to existing customers and prospects. UC also wants to track if customers haveopened the emails. There can be as little as 1,000 emails in a week or as many as 100,000 emails in a month, depending on the season.

Based on that criteria, which solution should the Solution Architect recommend to UC?

A.

Set up scheduled flows to handleemail sending and tracking.

B.

Recommend Marketing Cloud Account Engagement.

C.

Develop a custom solution using scheduled Apex to send emails.

D.

Recommend Marketing Cloud Personalization.

Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.

What are two key considerations a Solution Architect should keep in mind when recommending packaging?

Choose 2answers

A.

Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.

B.

Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.

C.

It is impossible to track source controlwith package development; either the org owns the source or a source control does, but never both.

D.

Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.

A team at Universal Containers (UC) is currently working on an initial release of Service Cloud. However, UC's management team is very enthusiastic about new features of the platform and wants to go to market with the new Service Cloud solution as soon as possible. The current objective of their initial Service Cloud release is mostly about managing their case workload and case assignment processes. A Solution Architect is called into a management meeting and asked when UC can go live with automated chatbots, Einstein case classification, and CRM Analytics for data insights.

How should a Solution Architect respond to the management team considering their request for these new capabilities'?

A.

Agree with the management team to postpone the go-live and increase the scope to include the desired features.

B.

Explain to the management team that these features are still evolving and that it is best to wait a few releases so that they are stable before starting to use them in production.

C.

Explain the long-term vision and roadmap, and thenpropose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features.

D.

Agree that the new features are crucial to the success of the initiative and swap parts of the current scope for the most innovative feature.

A Solution Architect was asked by AC Computers to provide solution recommendations for a rebate enrollment and management solution on Salesforce. The primary goal and requirement is to easily launch rebate programs for partners that an administrator can implement and manage in Salesforce. AC Computers currently uses Sales Cloud, Salesforce CPQ, and Experience Cloud to expose opportunity and quote information to partners.

Based on the business requirements, which solution should the Solution Architect recommend?

A.

Implement a custom solution to track rebates, accruals, and actuals and expose the data in the Experience Cloud site.

B.

Implement Salesforce Service Contracts with lineitems to track rebate accruals and expose the data in the Experience Cloud site.

C.

Implement Salesforce Rebate Management Module and expose the data in the Experience Cloud site.

D.

Implement B2B Commerce on Lightning Experience to track rebates and expose the data in the Experience Cloud site.

AW Heat &. Cooling is a mid-sized manufacturing company that sells special purpose heating and cooling solutions. Sales have declined significantly, and analysis shows that customers are leaving due to long turnaround times for quotes, lack of flexibility, and confused salespeople that do not understand their customers and do not collaborate with each other. The company wants to streamline and improve the customer experience from end to end, including new communication channels and digital self-service offerings.

How should the Solution Architect arrange the roadmap to implement the company's stated priorities?

A.

Start with Service Cloud and Revenue Cloud,followed by Experience Cloud and, later, Sales Cloud.

B.

Develop a comprehensive solution that includes Sales Cloud, Revenue Cloud, Service Cloud, and Experience Cloud as a basic version from the start.

C.

Fast-track Service Cloud followed by Sales Cloud,Revenue Cloud, and, later, Experience Cloud.

D.

Start with Sales Cloud and Revenue Cloud, followed by Service Cloud and, later, Experience Cloud.

UC Foods, a manufacturing company, has multiple sales channels including a front-line Sales team and channel partners who are currently enabled on Sales Cloud as well as a Partner Community. The company wants to establish a new B2B Commerce portal to lower the cost of sales by enabling self-service capabilities to automate sales wherever possible. The executive sponsor is concerned that sales representatives might see the B2B channel as a threat to their ability tosell and, therefore, earn higher commissions.

Which two use cases should the Solution Architect highlight to help the executive sponsor better understand the appropriate role for B2B Commerce as it relates to existing sales channels?

Choose 2 answers

A.

Highlight that the B2B portal is meant to tackle more routine, low-complexity sales, allowing the Sales team to focus on the more complex sales and priority accounts.

B.

Highlight that the B2B portal will be a useful tool to help improve customer communications and enhance customer engagement by providing faster updates on their orders as they are fulfilled.

C.

Highlight that the B2B portal is meant to handle high-complexity sales that are ideal for automation, leaving the Sales team to handle less complex, higher-margin sales.

D.

Highlight that the B2B portal will help the company grow and expand into new geographies where the company does not currently have a sales footprint, resulting in more rewards for everyone.

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Total 111 questions
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