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CRT-271 Salesforce Certification Preparation For Community Cloud Consultants (SP25) Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Salesforce CRT-271 Certification Preparation For Community Cloud Consultants (SP25) certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 285 questions

Universal Containers need to create a Support Community with the following requirements: - Customer and partner users will bemembers of this community and use the customer community and partner community license, respectively - A customer user should be able to see all cases opened for their account, including cases are opened by their colleagues - Customer users must be able to collaborate with all Community users What two things should a Salesforce Admin do to accomplish this? Choose 2 answers

A.

Set up delegated admin access for customer users

B.

Enable super user access for customer users

C.

Select the community user visibility checkbox

D.

Create a sharing set on the case object

What two things should a Salesforce Admin do to accomplish this? Universal Containers needs to create a Support Community with the following requirements:• Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.• A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.• Customer users must be able to collaborate with all Community users.

A.

Create a Sharing Set on the Case object.

B.

Enable Super User access for customer users.

C.

Select the Community User Visibility checkbox.

D.

Set up Delegated Admin access for customer users.

Northern Trail Outfitters is launching a Community with the following requirements: • Branding requirement is limited to the company logo. • Community should be available on desktop. Mobile responsive is not needed. • Community users should have access to reports and dashboards. • Community users should be able to view their invoices, which are saved as external objects in Salesforce. Which template should the Salesforce Admin use to build this Community?

A.

Salesforce Tabs + Visualforce Template

B.

Aloha Template

C.

Kokua Template

D.

Napili Template

You have spent the last two weeks getting your community ready for the prime time and have recently deployed your configuration to production and now wish to make it publicly available.What steps do you take to do this?

A.

Deploying to production automatically enables the community

B.

Go into the Community Builder >> Settings and Activate the community

C.

Go into the Community Manager >> Administration and Activate the community

D.

Go into the Community Manager >> Administration >> Settings and Activate the Community

E.

The community will automatically activate when you add users to it

Universal Containers uses Customer Community licences.

One of its largest customers wants to run reports. What licence type will allow Universal Containers to meet this requirement? Select one or more of the following:

A.

Customer Community Plus

B.

Lightning External Apps

C.

High Volume Customer Portal

D.

Portal Manager

Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign -on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign -on?

Discuss

A.

Create a custom login page with Social Sign -on capabilities, including authentication providers.

B.

Enable Social Sign -on in the Community management preferences menu.

C.

Set up the authentication provider for Social sites and add the Social Sign -on componentto the login page.

D.

Configure Community Sign -on at the social web site to make sure the user is authenticated and provided access.

A Salesforce Admin enables "Allow Members to Flag" in Community Management.

Which two content types can member flag as inappropriate?

Choose 2 answers

A.

Articles

B.

Files

C.

Posts and Comments

D.

Topics

Universal Pastries wish to survey their customers in the community after they close a case. How would they achieve this?

A.

Build a Surveys Lighting Component

B.

Use an AppExchange Survey Lightning Component

C.

Build a Surveys Visualforce Page

D.

Use the Standard Surveys Lightning Component

Universal Containers uses Community to grant business Customers Secure access to accounts, Orders, and invoices. All Customersare On a Customer Community License. Universal Containers plans to launch a project management module with the following requirernents: • Leverage Chatter for collaboration. • Private project collaboration between the customer and Universal Containers.• Leverage documents, tasks, and events in the project space. • Customers can only see and access their projects. What is the most efficient way for the Salesforce Admin to fulfill these requirements?

A.

Use custom objects, record feeds, and control access through sharing.

B.

Create unlisted groups and add project records to the group.

C.

Build a custom Visualforce project space and control access through sharing.

D.

Add private groups and add project records to the group.

Universal Containers needs to add their own logo to the Community login page. What is the most efficient way for the Salesforce Admin to accomplish this?

A.

Upload the logo as an externally available Document and include it in the login page

B.

Add the logo to the Login & Registration setup page in Community Management

C.

Override the default Community login page to a custom login page with the logo

D.

Use URL redirect to redirect users to a custom login page with the logo

Universal Containers creates a Community for their partners. Members of the Community should not be able to participate in discussions with other members. However, users from the same partner should be able to hold discussions amongst themselves. How should the Salesforce Admin meet this requirement?

A.

Deselect Community User Visibility under Sharing Settings

B.

Update the Internal User record to Private under Sharing Settings

C.

Create a sharing group for partner accounts under Sharing Settings

D.

Turn off Portal User Visibility under Sharing Settings

Universal Containers needs to use capabilities, using the Customer Service Template, in Salesforce Communities to enable Social Sign-on for their customers. What should the SalesforceAdmin do to enable users to use their Social Sign-on?

A.

Setup the authentication provider for Social sites and add the Social Sign-on component to the login page.

B.

Configure Community Sign-on at the social web site to make sure the user is authenticated and provided access.

C.

Enable Social Sign-on in the Community management preferences menu.

D.

Create a custom login page with Social Sign-on capabilities, including authentication providers.

N NO: 145

Northern Trail Outfitters launches a Partner Community using Salesforce tabs and Visualforce. Opportunities needs to be the selected tab for the Community user.

What should Salesforce Admin do to fulfill this request?

A.

Set the Opportunity tabas the first tab in the selected tabs in Community Management.

B.

Configure Opportunity as the default landing page in Community Settings in Setup.

C.

Enable the Opportunity page as the landing page on the Community user guide.

D.

Set the Opportunity object page as the landing page in the Community Builder.

A Salesforce admin needs to build a self-service Community. Which three steps should the Salesforce admin take before building the Community in Salesforce? Choose 3 answers

Select one or more of the following:

A.

Create email templates for the community to be used in the Community

B.

Add discussions on topics that car be published ir the Commit :y

C.

Enable the Service Cloud features to be used in the Community, including knowledge and case

D.

Configure a search for articles and discussions in the Community

E.

Gather branding assets, including images and logo for the Community

Universal Containers needs to create a Community that meets the following requirements:

- Self-Service Support Community in which customer and partner users are community members.

- Partner Users help Universal Containers by adding of resolving cases for their customers within the Community.

- Partner Users do NOT need access to Leads, Campaigns, and Opportunity objects.

- Partners use Case Comment and Case Feed to communicate with the Universal Containersteam and customers.

Which license type should a Salesforce Admin use for these Partner Users?

A.

Employee Community License

B.

Customer Community Plus License

C.

Partner Community License

D.

Customer Community License

Universal Containers builds a Customer Community on the Customer Service Template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases. They already created a "My Cases" list view. How should a Salesforce Admin set the record list component properties?

A.

Use the Case object with full layout, return five records, and use the "My Cases" list view.

B.

Use the Case object, return five records, use the "My Cases" list view, and disable public access.

C.

Use the "My Cases' list view with compact layout, return five records, and disable public access.

D.

Use the Case object with compact layout, retum five records, and use the •My Cases" list view.

How should the Salesforce Admin meet this requirement? Universal Containers creates a Community for their partners. Members of the Community should not be able to participate in discussions with other members. However, users from the same partner should be able to hold discussions amongst themselves.

A.

Create a sharing group for partner accounts under Sharing Settings.

B.

Deselect Community User Visibility under Sharing Settings.

C.

Update the Internal User record to Private under Sharing Settings.

D.

Turn off Portal User Visibility under Sharing Settings.

Sushi Lovers Australia have recently launched their Customer Community and whilst their Community is active, the Profiles have been assigned and the Customers have been enabled for access, no one has received a Welcome email, why might this happen?

A.

The assigned community user profile does not have Send Email Messages enabled

B.

There is a heavy load on Salesforce's SMTP servers and there is a delay in the Welcome Email being sent out

C.

The Community Manager forgot to enable 'Welcome Emails'

D.

The Guest Profile does not have Send Email Messages enabled

A Salesforce Admin is launching a newCommunity in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits. Which three actions should the Salesforce Admin take before the Community launches? Choose 3 answers

A.

Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules

B.

Performance test the Community with a large number of members with increased activity

C.

Test the Community for member activity, including cases and articles

D.

Formalize the member registration process, including automating the account assignment or person account creation

E.

Make sure customers are NOT members of other Salesforce Communities

What is the most efficient way for the Salesforce Admin to fulfil this requirement? Northern Trail Outfitters is planning to launch a Communityfor their partners. Partner Sales Managers need to view Partner Sales Rep records.

A.

Provide Super User Access to Partner Sales Reps.

B.

Create a criteria-based Sharing Rule.

C.

Set the number of partner roles to two.

D.

Enable the Partner Sales Manageras Super Admin.

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Total 285 questions
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