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CRT-271 Salesforce Certification Preparation For Community Cloud Consultants (SP25) Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Salesforce CRT-271 Certification Preparation For Community Cloud Consultants (SP25) certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 285 questions

Universal Containers rolled out a Community in the Customer Service Napilitemplate for their employees. The CEO has the following requirements: • All employees can participate in discussions within the Community. • Create a Chatter group for corporate announcements where all employees can participate and comment. • The posts inthis group should be visible in the feed of all employees. How should the Salesforce Admin accomplish this task? Choose one answer

A.

Create a Chatter group in the internal org and create a trigger to make the posts visible to everyone

B.

Create a Chattergroup in the Community and include all employees

C.

Create a Chatter group in the internal Salesforce org and include all employees

D.

Create a post on a custom object, Announcements that all employees follow

Universal Containers builds a Community to expose Leads and Opportunities to their resellers. They have a team Of Channel Managers who manage the partneraccounts. Universal Containers wants each Channel Manager to be able to: • Grant Or remove employees access to the partner account. • Specify the access level (Read, Read-Write). • Add or remove a group of employees to the partner account. • Manage their Own group Of employees. How should the Salesforce Admin fulfill this requirement?

A.

Leverage manual shares.

B.

Leverage Account Teams.

C.

Leverage public groups.

D.

Leverage sharing rules.

What is the maximum number of keyword list criteria in Moderation Settings your Salesforce Org (not Community) can have?

A.

10

B.

20

C.

30

D.

50

E.

40

You have just enabled Portal User Visibility in Setup > Sharing Settings. What is the benefit of doing this?

A.

Community Managers are able to view all Community Users regardless of the organisation-wide defaults

B.

Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description

C.

Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description

D.

All users with Write access to Cases on their profile are able to see all Cases owned by Community Members

E.

Community users in the same community can see each other, regardless of the organisation-wide defaults

F.

Portal users in the same customer or partner portal account can see each other, regardless of the organization-widedefaults

A Salesforce Admin added a Recommendation component in the Community Builder. The Page displays correctly in the Community Builder. However, the Recommendation component does NOTdisplay in the Community.

What is the most likely cause of this issue?

A.

Recommendation is NOT enabled for the community.

B.

Members do NOT have permissions to see recommendations in the Community.

C.

The page changes with the recommendation componenthave NOT been published.

D.

NO recommendation exist for this Community.

Northern Trail Outfitters launches a Community using the Napili template. Community members report that they do NOT have a menu option to navigate to see their invoices. TheSalesforce Admin has validated the following on the Community user profile: • Users Profile has Read Access on the Invoice Object • Users Profile has a tab visible for Invoice Object. What should the Salesforce Admin do to troubleshoot this issue?

A.

Verify that the Navigation Menu in Community Builder has 'Type: Salesforce Object' and 'Object Type: Invoices.'

B.

Verify that the Navigation Menu in Community Management has 'Type: Salesforce Object' and 'Object Type: Invoices.'

C.

Verify that the Invoices tab is under the Selected tab in Community Management

D.

Verify that the Invoices tab is under the Selected tab in Community Settings Setup

What do you recommend? Wendy, the Community Manager at Regional Containers has come to you for advice on managing the Community (Community Manager & Community Builder) from a Mobile Device.

A.

Navigate to the community URL and append /manage/one. app and you will be able to login to the mobile community management site

B.

Wendy should access Community Manager and Community Builder via a Desktop browser only.

C.

Wendy should download the Salesforce1 app and access the Community Manager through the Salesforce1 switcher.

D.

Wendy should download the OneCommunity Manager app where she will be able to make limited administrative changes to the Community.

Universal Containers creates a Napili template -based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select aTopic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?

A.

Set the Number of Articles property inside the Page Editor

B.

Update Knowledge Settings inside Setup

C.

Make sure Top Articles for Topics is enabled in Community Management

D.

Add the Top Articles component inside the Community Builder

What is the most efficient way for the Salesforce Admin to fulfill these requirements?

Universal Containers use Community to grant business customers secure access to accounts, orders, and invoices. Allcustomers are on a Customer Community License. Universal Containers plans to launch a project management module with the following requirements:• Leverage Chatter for collaboration.• Private project collaboration between the customer and Universal Containers.• Leverage documents, tasks, and events in the project space.• Customers can only see and access their projects.

A.

Create unlisted groups and add project records to the group.

B.

Add private groups and add project records to the group.

C.

Build a custom Visualforce project space and control access through sharing.

D.

Use custom objects, record feeds, and control access through sharing.

When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT visible to all partner Community users. What should the Salesforce Admin do to fix this problem?

A.

Add the Global Header permission set to all Community users

B.

Edit the Partner Community profile so that the Knowledge tab is visible

C.

Update the Admin profile so that the Knowledge tab is visible

D.

Create a Knowledge article and make it visible to the appropriate channel

Universal Containers needs to enhance the customer experience by providing a capability to support French and Italian languages to their Community guest users. Their Community is built using the Napili template. What two things should a Salesforce Admin do to accomplish this requirement? Choose2 answers

A.

Add French and Italian languages to the Community using the Community Builder Page Editor

B.

Add French and Italian languages to the Community using Site.com configuration

C.

Add the Language Picker Component to make French and Italian available on the Community Pages

D.

Add French and Italian to Language Settings under Admin Setup

What moderation capabilities does Salesforce communities provide to automate the process ofidentifying and replacing words that are offensive or inappropriate for the Community?

A.

Enable Moderation for the Community to block offensive or inappropriate content.

B.

Use moderation rules in the Community to block offensive or inappropriate content.

C.

Create Process flows to identify posts with the offensive or inappropriate words and replace with other content.

D.

Write a trigger to identify posts with the offensive or inappropriate words and replace with other content.

Dartboard Manufacturing International are ready to add their distribution partners to their existing Community. What steps would anAdministration take to do this?

A.

Navigate to the Contact Record and Enable the Contact as a Community User

B.

Add the Member Profile to the Community then Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users

C.

Add the Member Profile to the Community

D.

Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users

Universal Containers sets up and publishes a Community. What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers.

A.

Choose Login to the Community as a User from the contact record in Salesforce.

B.

Select the Community from the global header as an internal user.

C.

Preview the Community as a specific Community user in the preview mode of the Community builder.

D.

Log in as a customer to the Community with a Test customer login.

E.

Select a Customer user record and select the Login option.

Universal Containers is launching a Community with the followingrequirements:

- Branding requirement is limited to logo and font.

- Configurable Navigation with the option to navigate to custom objects and records.

- Access to articles is limited per Date Category Visibility. 

Which template should the Salesforce Admin use to build this Community that will natively support these capabilities?

A.

Kokua

B.

Koa

C.

Customer Service (Napili)

D.

Aloha

How should a Salesforce Admin fulfil this requirement? Universal Containers needs to enable public access to Community content.

A.

Update the setting to allow access without login in Community Settings.

B.

Update preferences to allow access without login in Community Management.

C.

Update all pages to allow Public Visibility in Site.com Studio.

D.

Update the setting to Public Visibility to all Community pages in Setup.

You are setting up an Authenticated Community for your Customers many of them speak both English and French how will you ensure the most appropriate language(s) areavailable to them in your Napili Template Community?

A.

Develop a custom lightning component which will allow seamless transition between languages

B.

Install the Google Translation component which allows Authenticated users to swap between languages

C.

Language will be determined by the language set on their User Profile

D.

Place the Language Picker Component on the Community home page

E.

Multi-Language support is not available for Napili Template communities

Universal Containers wish to set up an easy to configure and maintain App Launcher with Single Sign On Capabilities. Which Salesforce Community template would you recommended to best achieve this?

A.

Aloha

B.

Napili

C.

Kokua

D.

Koa

E.

None of the above

What are the two types of Sharing Models availableonce you have established a Community?

A.

Community Sharing Model & Portal Sharing Model

B.

Company Sharing Model & Community Sharing Model

C.

Internal Sharing Model & External Sharing Model

D.

Internal Sharing Model & Portal Sharing Model

E.

Partner Sharing Model & Customer Sharing Model

What declarative Community Branding features are available in the Community Builder? [Pick 3]

A.

Custom Fonts

B.

Company Logo

C.

Accessibility Colours Selection

D.

Overlay Colour

E.

Header Fonts

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Total 285 questions
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