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CRT-271 Salesforce Certification Preparation For Community Cloud Consultants (SP25) Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Salesforce CRT-271 Certification Preparation For Community Cloud Consultants (SP25) certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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The product marketing team is revising its product data sheets and FAQ documentation to msupport major upgrades across the product line. Preliminary analysis shows the new articles have fewer views in the Partner and Customer Communities than expected.

What are three ways to increase the visibility of these Knowledge articles? Choose 3 answers

Select one or more of the following:

A.

Use the Recommendations component to promote specific articles to defined groups of users (Channels)

B.

Placehotlink URLs to these topics in the header component

C.

Create a new navigational topic for "New Products" and make sure the new articles are massigned to that user

D.

Make sure that the right fields in the Knowledge object are indexed to improve results in the Universal Search component

E.

Use the Featured Topics component to promote the topics related to these new articles

A Salesforce administrator adding a recommendations carousel component in Community Builder. The page displays correctly in Community Builder; however, recommendations are missing for Community members. What is the likely cause of this issue?

Select one or more of the following:

A.

Recommendations need to be created for each member

B.

Members need to have read access tothe recommendations object

C.

Page changes with the recommendations carousel need to be published

D.

The recommendation carousel component needs published to be enabled for the Community

Universal Containers is building a Community to drive channel sales. They have 2,000 partner accounts. The high-level capabilities for their partners are as follows:

- Partner usersshould NOT be able to access accounts and cases that they do NOT have access to.

- A Partner user must be able to create cases for all accounts in their account hierarchy irrespective if they are parent of child account.

- Partner users must be able to collaborate within the private groups they are members of.

What are two ways the Salesforce Admin should fulfill these requirements? Choose 2 answers.

A.

Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object.

B.

Set External User Organisation Wide Defaults to Private on the Account and Case Object.

C.

Configure an Owner-based Sharing Rule on the Account and Case Object.

D.

Develop an Apex Managed Sharing Rule on the Account and Case Object.

Universal Containers is building a Lightning Community. A few Community pages have numerous Lightning Components which are taking longer to display. Which step should be taken to improve display time performance of the pages?

Select one or more of the following:

A.

Enable Progressive Rendering

B.

Turn on server-side Caching

C.

Enable On-Demand Rendering

D.

Turn on client-side Caching

Universal Containers creates a Community for their end users to access invoices. The invoice pages are mobile of responsive and utilize rich text styling for the amounttotals in each column. Mobile access to these invoices is important. The API Enabled profile permission has been turned on to allow Salesforce mobile access to external users with Communities licenses. Which characteristic of this Community will cause display problems when accessed from an Android mobile device?

A.

'API enabled' profile permission

B.

Mobile responsiveness

C.

Community URL access

D.

Rich text styling

Universal Containers is setting up their moderation settings on their Community. They have developed 7585 keywords to monitor. What is the minimum number of keyword lists needed to accommodate all 7585 keywords?

A.

5

B.

2

C.

4

D.

3

What are two advantages of setting up a custom domain for a Community? Choose 2 answers

A.

Better compatibility with DNS servers around the globe

B.

Better security at domain name registrars

C.

Better Search Engine Optimization

D.

Better company branding

An organisation'sadministrator is tasked with setting up and configuring Reputation within a new community. Per the provided requirements, there should be 5 (five) total reputation levels and the point range of the highest level must start at 5001 points. Which three tasks must occur in order to successfully deploy Reputation, per the requirements?

Choose 3 answers

Select one or more of the following:

A.

Provide a custom name for each reputation level

B.

Upload a badge image for each reputation level

C.

Remove and addreputation levels as required

D.

Enable setup and display of reputation levels

E.

Configuration point ranges for the levels

Universal Containers (UC) recently went live with its new custom Community. UC has received the cases stating that no customers have access to the Community. The customer users have the custom "UC Customer Community" profile assigned to them. What is the final step the administrator should take to ensure user membership to the Community?

Select one or more of the following:

A.

Publish the Community using the Community Builder

B.

Assign the "UC Customer Community" profile in administration

C.

Use a permission set to give users access to the Community

D.

Ensure the "send welcome email" checkbox is selected

The Community administrator at Universal Containers has received reports from users about not being able to see each other in the People tab. However, users are able to view other's conversations within groups of which they are a part. Why are users unable to see each other in the People tab?

Select one or more of the following:

A.

External users cannot view each other within Partner Communities

B.

Users did not approve each others' Friend Requests within the Community

C.

External users can only view eachother if they are in the same Account

D.

The Administrator has deselected Community User Visibility

Universal Containers builds their customerCommunity on Napili templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?

A.

From the All Communities setup page

B.

From the Community Workspaces

C.

From the Community site

D.

From the Community Builder

Northern Trail Outfitters is launching a Community for its B2B customers and partners.

What should the Consultant consider when granting users access to the Community?

A.

A Consultant must add a permission set to the Community before it can be assigned to users.

B.

A Consultant must add auser's profile or permission set to the Community to grant them access

C.

A Consultant must add a profile to the Community before assigning users to that profile.

D.

A Consultant must add roles to Community before giving access to users.

Universal Containers builds a self-service Community. They need to delegate moderation activities (e.g. removing flags) as wellas editing and deleting content to certain members.

Which two things should the Salesforce Admin do to meet this requirement? Choose 2 answers.

A.

Assign the "Moderate Communities Feeds" permission to these members.

B.

Activate a moderation rule for certain members.

C.

Assign the "Moderate Communities Files" permission to these members.

D.

Activate "Allow Members to Flag" for certain members.

Universal Containers needs to enable public access to a Community. How should a Salesforce Admin fulfil this requirement?

Select one or more of the following:

A.

Update the setting to Public Visibility for all Community pages

B.

Enable "Give access to public API requests on Chatter"

C.

Update the setting to "Allow access without login"

D.

Enable the "Public can access the community" checkbox

Universal Containers wants its Community users to have the ability to log in using Facebook and Google.

Which set of features should the Administrator use to achieve this goal?

Select one or more of the following:

A.

Custom Lightning Component and Apex Class

B.

Single Sign-on and AppExchange

C.

Auth Provider and Flow

D.

Auth Provider and Registration Handler

The security model for Universal Containers in Private for theCase object. When a support case is raised by a user with the Customer Community license, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases. How should internal users see these Cases?

Select oneor more of the following:

A.

Use the role hierarchy

B.

Use a Public Group

C.

Use a Sharing Set

D.

Use a Share Group

- Encourage collaboration among architects and builders

- Ensure that members have access to technical expertise about the structural capabilities and limitations of containers

-Facilitate the exchange and discussion of design ideas

Which three actions should the Admin take prior to launch?

Choose 3 answers

Select one or more of the following:

A.

Set up reputation levels that help users to identify people with greater expertise and incentivise participation

B.

Establish moderation rules and processes for addressing flagged content

C.

Make sure customers are members of only the Architect and Builder Community

D.

Test the member profile permissions to make sure they are able to findand post relevant information

E.

Load test Chatter groups to make sure file and member counts won't be exceeded

Universal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user licences to access a Community. The employee profiles have been added to the Community membership. How should the Community Cloud Consultant educate employees on how to access the Community?

Select one or more of the following:

A.

Recommend employees use a separate username for Community access

B.

Advise employees to use the "Login in as" functionality

C.

Direct employees to the App Launcher

D.

Direct employees to the global header

Universal Containers is building a Customer Community.

What can the Administrator add to the Navigation Menu?

A.

Salesforce Objects, Community Pages, App Launcher, External URLs, FeatureTopics, Setup Menu

B.

Salesforce Objects, Topics, Community Pages, External URLs, Forecast, Menu Labels

C.

Salesforce Objects, Topics External URLs, Lightning Components, Community Pages, Menu Labels

D.

Salesforce Objects, Global Action, Community Pages, External URLs, Navigational Topics, Menu Labels

Universal Containers has built a Partner Community for its users. Users must accept an agreement when logging into the community for the first time.

What are three ways for a Salesforce administrator to meet this requirement? Choose 3 answers

Select one or moreof the following:

A.

Customise the user registration page to include the user agreement and "complete registration on acknowledgement"

B.

Leverage audiences and the page variations to hide content in the Community until the user agreement has been accepted

C.

Build a site.com page with a user agreement and replace the login page with "complete registration on acknowledgement"

D.

Redirect users to a custom page displaying a user agreement before users login for the first time

E.

Use login flows to show theuser agreement when Community users log in for the first time

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