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Salesforce-Communications-Cloud Salesforce Communications Cloud Accredited Professional (AP-203) Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Salesforce Salesforce-Communications-Cloud Communications Cloud Accredited Professional (AP-203) certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 77 questions

Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A.

Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn

B.

Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.

C.

Create a churn trend app from a template in CRM analytics to identify customer likely to churn

D.

Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn

Universal containers want to include Product A every time they sell the bundle B. Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?

A.

Configure the cardinality Min as 0, Max 1 and default as 1.

B.

Configure the cardinality Min as 1, Max 1 and default as 1

C.

Add an Auto Add rule to include product A with bundle B

D.

Add a Recommendation rule for Product A when bundle B is added

UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.

Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?

A.

Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product

B.

Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS

C.

Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS

D.

Create an orchestration plan and define a scenario for each top product offer

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Total 77 questions
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