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Salesforce-Communications-Cloud Salesforce Communications Cloud Accredited Professional (AP-203) Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Salesforce Salesforce-Communications-Cloud Communications Cloud Accredited Professional (AP-203) certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel’s Communication Cloud.

A.

Use Cart Based APIs

B.

Use Digital Commerce APIs

C.

Use CPQAppHandler Methods

D.

Use EPC APIs

Acme technology is an internet service provider that has 20 distinct download and 10 upload speeds, unique billing code must be sent to billing system during fulfillment.

Which two actions should a consultant recommend for modeling the technical product catalog and decomposition relationship?

A.

Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix market using the integration procedure invoked by an auto task

B.

Create a single CFS specifications and map the upload and download speeds. Retrieve the fulfillment details from the calculation matrix using a custom auto task

C.

Create a technical product catalog which maps 1:1 to the billing model. Use the out of the box tool to create product and generate billing code. Use unconditional decomposition relationships to select the correct technical product

D.

Create Multiple CFS specification where the billing code attribute is defined. Use attribute based decomposition relationship to map the various upload/download speeds to the billing code attribute

ABC cloud currently using communication cloud’s order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud’s architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?

A.

Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence

B.

Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.

C.

Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.

D.

Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.

UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.

What two action a consultant shall recommend once the load is completed in production?

A.

Analyze and resolve any errors that were encountered and perform additional data load for any failed records

B.

Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness

C.

Inform the business that data migration is completed and errors resolved in development

D.

Raise support case to retrieve a data load report to summarize the data load.

Universal containers is a communication service provider using communication cloud. A member of UC’s legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

A.

Which of the products are inactive?

B.

Are there customer specific offerings?

C.

Can we rationalize products to a smaller number?

D.

Which of the provided products are still actively sold?

UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service

What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?

A.

Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action

B.

Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate

C.

Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.

D.

Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products

Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A.

Implement the router condition logic in the integration layer as callout task

B.

Map all relevant information to the Customer Facing Service (CFS)

C.

Use action type from fulfillment request lines in the callout condition task

D.

Implement the router condition logic within decomposition layer with more conditions.

E.

Use the Action type from Order items to the Decomposition Relationship Conditions.

A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?

A.

Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered

B.

Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered

C.

Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered

D.

Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered

An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A.

Service Entitlement

B.

Service Account

C.

Contract Line Item

D.

Subscription

ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

A.

Keep the number of attribute on the product low, avoid big picklist and direct assignments.

B.

Advise them to use picklist attribute with multiple pick lists values instead of configuring new products

C.

Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.

D.

Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules

Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A.

There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance

B.

Migrating millions of records will cause Order Management to fail during processing due to large volume

C.

Migrating millions of records may reduce query performance due to large data volumes

D.

This would require migrating all products sold within last 5 years, including those that are no longer sold.

E.

Migrating Assets instead of orders would provide more business Value.

Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A.

Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team’s flow expertize

B.

Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.

C.

Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse

D.

Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.

E.

Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team’s Flow expertise.

United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

A.

Bundle the similar product together to reduce the volume

B.

Make use of object types and attributes to better handle scalability using EPC functionality.

C.

Rationalize the product catalog by identifying duplicates and legacy products that can be removed

D.

Mark the orderable flag on the legacy system to false so that they cannot be used.

UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

A.

Custom API via lightening Out

B.

Digital commerce SDK

C.

Digital Commerce API

D.

Cart Based API using Omni Out

Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

A.

Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL

B.

Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.

C.

Configure a Callout Orchestration item using the enhanced system interface

D.

Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.

A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?

A.

Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well

B.

Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.

C.

Product Model use hierarchical modeling which is natively supports EPC

D.

Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.

E.

This type of modeling is not supported in EPC and modular should follow a flat modelling technique.

The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

A.

Design for one callout each request and cache the identifier in memory

B.

Design integration procedure that makes both request and returns the result to order Management.

C.

Use Data raptor technology to make the request and return the response to order management

D.

Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line

What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A.

The product services sold can undergo future attribute changes

B.

The Product sold is a device accessory such as phone case

C.

The product/service sold is high volume, one time billing event, such as a pay per view

D.

The product services sold will have child features added in the future

E.

The product Service sold has a recurring charge

ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A.

Discounts.

B.

Adjustment using Context rules

C.

Promotions

D.

Customizations using CPQ Hooks

Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.

What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

A.

Implement a callout orchestration item to execute a request on the fulfillment system for activation

B.

Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details

C.

Implement a milestone orchestration item to execute request on the fulfillment system for activation

D.

Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details

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