Salesforce-Slack-Administrator Salesforce Certified Slack Administrator Exam Free Practice Exam Questions (2025 Updated)

Slack Enterprise Grid provides an Org-level Members analytics section where you can view and export detailed information about all users, including guest accounts.

"Org Admins and Org Owners can export member lists from the Org analytics dashboard, including guest account details like type (single-channel or multi-channel), status, and associated workspaces."

Gathering from each workspace (A) is inefficient and manual. Exporting from the Export Data tab (D) relates to message and file exports, not member data. Opening a ticket with Slack (B) is unnecessary for this standard administrative task.

(Reference: Slack Administration Study Guide - Org Analytics and Member Exports)

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Slack's Workflow Builder allows users to create workflows without writing code, and Admins have visibility over workflows to maintain governance.

According to Slack documentation:

"Workspace Owners and Admins can view and manage all published workflows in their workspace." "For Enterprise Grid organizations, Org Owners and Org Admins can see workflows across all workspaces."

Option A is false — creating a workflow is a quick process requiring fewer than five clicks. Option C is inaccurate because regular members can also view workflows they have access to via Workflow Builder, not just Owners or Admins.

(Reference: Slack Administration Study Guide - Workflow Builder and Admin Controls)

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Slack ensures that all customer data:

"Is encrypted at rest and in transit, using industry-standard encryption protocols."

Workspace Admins cannot access direct messages unless data exports or eDiscovery tools are properly configured and approved. Slack data is stored on Slack-managed servers (AWS infrastructure) and not on customers’ own servers by default. Access is not restricted solely to the corporate network unless additional security tools (like Slack Enterprise Mobility Management or VPNs) are enforced.

(Reference: Slack Administration Study Guide - Security and Compliance Overview)

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In Enterprise Grid, Slack recommends that:

"Workspaces should be structured to group people based on how information is shared, and each employee should ideally have one primary workspace where they spend about 80% of their time."

This minimizes disruption, maintains the current collaboration patterns, and keeps cross-functional communication effective.

(Reference: Slack Administration Study Guide - Enterprise Grid Design Strategies)

Workflow Builder allows launching workflows based on specific triggers. Slack officially states:

"Supported triggers include when a new member joins a channel and at a scheduled date and time."

Keyword usage (A) is not currently a native trigger without a custom app. New channel creation (B) is not a trigger. New member joining a workspace (D) by itself is not a trigger unless tied to joining a specific channel.

(Reference: Slack Administration Study Guide - Workflow Builder Triggers)

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The correct scope is admin.conversations:read.

According to Slack's official API documentation:

"The admin.conversations:read scope allows approved apps to call the conversations.list and conversations.info methods for public channels across an Enterprise Grid organization."

channels:read (D) is a user token scope and limited to channels the user is a member of, while admin.conversations:read provides broader access necessary for admins or security teams at the org level. files:read (A) relates to file data, and conversations.connect:read (C) is unrelated.

(Reference: Slack Administration Study Guide - Integration and API Scopes Management)

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Slack recommends using Slack Connect for external collaboration across companies.

According to Slack Connect official guidelines:

"Slack Connect lets you securely collaborate with external organizations in channels or direct messages, without needing to add external users as guests in your workspace."

Rather than creating guest accounts (A) or modifying your IdP (C), the correct and scalable method is setting up Slack Connect channels. Option D (setting up a separate Slack workspace) is not necessary and would complicate governance.

(Reference: Slack Administration Study Guide - Slack Connect Best Practices)

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Slack's official administration documentation confirms that when integrating Slack with an external IdP like Google Workspace, the correct method is to set up SAML-based SSO (Single Sign-On).

"You can configure SAML-based SSO with Slack to manage access via your IdP. When transitioning from username/password to SSO, you'll need to send out binding emails to link existing Slack accounts with the IdP profiles."

Google Workspace supports SAML 2.0 standard integration with Slack, and the binding process ensures existing users' Slack accounts are properly connected to their new IdP credentials.

Options A and C are incorrect because Slack natively supports Google Workspace SAML without needing a custom SAML setup, and option B incorrectly suggests setting up a new workspace, which is unnecessary.

(Reference: Slack Administration Study Guide - Integrations and Authentication Management)

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Slack recommends for Enterprise Grid:

"Use your SIEM (Security Information and Event Management) tool integrated with Slack to review detailed logs of user activity and detect any suspicious behavior."

The SIEM integration provides deeper, real-time, and historical access tracking, compared to basic admin dashboards or member analytics.

(Reference: Slack Administration Study Guide - Monitoring Security Events and Activity Logs)

Slack Clips are designed for:

"Recording and sharing video, voice, and screen recordings asynchronously to allow teams to consume and respond on their own schedule."

A project manager sharing updates for review (B) is a perfect use case. Time-sensitive troubleshooting (A) and active brainstorming (D) are better suited for synchronous tools like Huddles. Scheduling reviews (C) suggests a live meeting rather than asynchronous communication.

(Reference: Slack Administration Study Guide - Using Clips for Asynchronous Collaboration)

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Slack best practices for culture change recommend:

"Publishing a Slack Etiquette guide that promotes channel-first communication and encouraging Slack Champions to model this behavior help shift cultural habits effectively."

Simply emailing (C) is passive and less effective. Turning off channel creation (A) stifles collaboration. Default channels (E) help onboarding, but not necessarily behavior change after adoption.

(Reference: Slack Administration Study Guide - Change Management Best Practices)

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Workspace Owners and Admins can:

"Remove any custom emoji via the 'Customize Slack' page, ensuring that inappropriate or unwanted emoji are promptly deleted."

Option A disables all custom emoji creation but doesn't address removing a specific emoji. Option B incorrectly suggests Brian (a non-admin) can delete it. Option D is incorrect — deletion is fully possible for Admins.

(Reference: Slack Administration Study Guide - Managing Custom Emoji and Content Moderation)

Slack guidance emphasizes:

"Default channels help orient new members by exposing them to important organizational channels and reinforcing naming conventions and community norms."

A is inaccurate — default channels are typically public (not required for all communication). B is incorrect because default channels cannot be private. C refers to general Slack usage, but not specifically about default channels.

(Reference: Slack Administration Study Guide - Setting Default Channels for Workspaces)

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Slack states:

"The Org Admin dashboard provides a section where you can view all Slack Connect connections — including which organizations you are connected with."

The sidebar (A) only shows personal view. Channel Management (C) shows channels, not connections. Analytics dashboard exports (D) focus on usage metrics, not organizational connections.

(Reference: Slack Administration Study Guide - Managing Slack Connect Connections)

Slack recommends organizing discussions into appropriate channels for clarity and relevance:

"Questions or discussions about specific projects should happen in project-related channels to maintain topic focus and ensure all relevant stakeholders can view and contribute."

#general should be reserved for organization-wide announcements or broad discussions, not for project-specific questions. DMing individuals (A, B) bypasses team collaboration. Deleting the message (C) is unnecessarily punitive.

(Reference: Slack Administration Study Guide - Best Practices for Channel Organization)

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By default, Slack automatically routes requests (for apps, Slack Connect, invitations) to Workspace Admins via Slackbot:

"Approval requests are automatically sent to Workspace Admins and Owners via direct message from Slackbot for easy tracking and approval."

No additional setup (A, C, D) is necessary unless a custom process is required.

(Reference: Slack Administration Study Guide - Managing Approval Requests)

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Slack recommends for Enterprise Grid governance:

"Workspace creation requests should be routed to a private admin team for evaluation, ensuring that new workspaces align with business needs, security policies, and organizational strategy."

Public channels (A) expose sensitive administrative discussions. C and D bypass proper governance and risk fragmented Slack management.

(Reference: Slack Administration Study Guide - Workspace Creation and Governance)

In Slack, @channel notifies everyone in a channel, whether or not they're currently active, while @here only notifies active members.

Slack documentation explains:

"Use @channel to notify everyone in a channel of important updates. Use @here to notify only those currently online."

In a case where urgent communication needs to be received either now or seen first thing in the morning, using both ensures coverage without relying only on availability.

(Reference: Slack Administration Study Guide - Using Mentions and Channel Notifications Effectively)

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In Enterprise Grid, one major advantage of creating workspaces based on business units is the ability to delegate administrative responsibilities.

Slack documentation states:

"Distributing workspace administration to leaders who understand their teams' unique needs ensures that workspace management is efficient and more responsive."

This approach provides autonomy to different lines of business without overburdening central IT or Slack admins and improves the relevance of each workspace's settings and channel structure.

(Reference: Slack Administration Study Guide - Enterprise Grid Best Practices for Workspace Architecture)

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