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CIS-FSM ServiceNow Certified Field Service Management (FSM) Implementation Specialist Free Practice Exam Questions (2025 Updated)

Prepare effectively for your ServiceNow CIS-FSM ServiceNow Certified Field Service Management (FSM) Implementation Specialist certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 86 questions

Which operational role can view the calendars of team members to check availability, view the skill distribution, and create or edit skills of team members?

A.

wm_agent

B.

wm_qualifier

C.

wm_dispatcher

D.

wm_manager

Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two.)

A.

Type of work not preferred

B.

Skills mismatch

C.

Not a preferred customer

D.

Parts unavailable

If geolocation is not enabled, the agent’s starting position for a given day defaults to what?

A.

The last task location for each field agent for a given day

B.

The first task location for each field agent for a given day

C.

The agent's home office location

D.

The geographic coordinates returned from the agent's mobile device

In the Auto-Assignment Confirmation pop up window, what is the category of a previously assigned task which was unassigned, but, then, could not be assigned to any agent?

A.

Not Assigned

B.

Unassigned

C.

Reassigned

D.

Assigned

If you are using auto-routing or auto-dispatch, what must be set in system properties for precise time estimates?

A.

Latitude and longtitude for Google Maps API

B.

Private Key and Client ID for Google Maps API

C.

Geocoding for Google Maps API

D.

Distance Matrix for Google Maps API

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Total 86 questions
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