CIS-ITSM ServiceNow Certified Implementation Specialist - IT Service Management Free Practice Exam Questions (2025 Updated)
Prepare effectively for your ServiceNow CIS-ITSM Certified Implementation Specialist - IT Service Management certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.
When building out a service catalog categorizing items helps users navigate and search in the catalog. Which roles would allow you to create and maintain categories?
Choose 3 answers
In the Quebec release of Change management, what new architectural features were added?
On the Release record, what are the available options on the Release phase list?
Which level are service commitments associated in the service portfolio taxonomy?
A new problem manager wants a high level view of the activities in problem management.
What module do you recommend?
What are the components of a Flow Action?
Why don't Problem records automatically move from Resolved to Closed after the fix is implemented.
When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)
A problem record is the Parent to what record?
Which Service Portfolio Management phase does a service belong to when it is in operational state?
Which catalog properly allows users to save partially-completed requests to complete and submit at a later time?
Which of these can be associated with a service within the service portfolio taxonomy?
What would you use to create Incident records based on email sent by users or systems?
Your customer has built a mature knowledge base, with articles targeted to internal audiences, which are technical. Other articles are written for
end users, with simple instructions. From the Incident form, the agents would like to be able to identify which articles are visible to the callers. What
feature would you use, to satisfy this requirement?
A new problem manager wants to know how in create reports for monitoring problem management activities.
What do you recommend they do before creating new reports?
How is the Resource Management application activated?
What is the trigger for the Change - Normal - Assess Flow?
Inside a change flow, you can automate a task with a sequence of related steps, like looking up a record, creating a record, or applying a policy. What is this component of the flow called?
Where is the definition of what is provided, or not provided, for a service defined?
What is KCS (Knowledge Centered Services)?
