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CIS-ITSM ServiceNow Certified Implementation Specialist - IT Service Management Free Practice Exam Questions (2025 Updated)

Prepare effectively for your ServiceNow CIS-ITSM Certified Implementation Specialist - IT Service Management certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 170 questions

What are key relationships between Change and Release Management?

Choose 3 answers

A.

A Change can contain one or more Releases

B.

A Release can contain one or more Changes

C.

Release management application is required, to use the Change management application

D.

Change management provides governance which includes Release management

E.

Change includes planning and approvals, Release includes building resting and execution of changes

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

A.

Application Menus

B.

Reports

C.

CI Class Manager

D.

Dependency View

What tools are available to the assignee to help resolve an incident?

Choose 2 answers

A.

Knowledge Articles

B.

Known Errors

C.

Class Manager

D.

Enterprise CMDB Dashboard

E.

Incident Overview Dashboard

Which field from the configuration item will automatically populate in the Assignment group field of a problem record?

A.

Change group

B.

Support group

C.

Managed

D.

Approval group

On a Normal Change Model what are some examples of the Model Stale Transitions that are defined for the Authorize state?

A.

Authorize to Draft. Authorize to Assess. Authorize to Review

B.

Authorize to Implement, Authorize to Assess, Authorize *o Review

C.

Authorize to Canceled, Authorize to New, Authorize to Scheduled

D.

Authorize to Scheduled Authorize to Closed, Authorize to New

Where can a change manager define the interval frequency for unauthorized change detection?

A.

The ci.change unplanned business rule

B.

Event Processing Properties module

C.

Unauthorized Change Properties module

D.

Unauthorized change flow

The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?

A.

Proposed, Accepted, Rejected, Cancelled

B.

Proposed, Accepted, Rejected, Reopened

C.

Proposed, Received, eCAB Convened, Closed

D.

New, Work in progress, Escalated, Communicated

How are Releases related to Changes?

A.

Releases are implemented prior lo Changes

B.

Releases are comprised of one or more Changes

C.

Changes are implemented prior to Releases

D.

Changes are comprised of one or more Release

Which role would give you access to the CI Class Manager?

A.

ecmdb_admin

B.

ecmdb

C.

class_manager

D.

sn_class_manager

Which property on an order guide will pass variables from one item to another item with equivalent variables?

A.

Cascade Variables

B.

Share Variables

C.

Waterfall Variables

D.

Mirror Variables

In Change management, what allows customers to define condition based flows for a fit for purpose model?

A.

Workflows 2 0

B.

Stale Transition Models

C.

Conditional Change Models

D.

State Flows

Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?

A.

VIP Flag reference decorator

B.

VIP flag dictionary entry

C.

VIP Flag field style

D.

VIP Flag action script

Where are the timeframe conditions for sending an SLA breach warning notification defined?

A.

SLA definition record

B.

Default SLA flow

C.

SLA Properties application

D.

SLA trigger conditions

What are key relationships between Change and Release Management? (Choose three.)

A.

Release management application is required, to use the Change management application

B.

Change includes planning and approvals; Release includes building, testing and execution of changes

C.

A Release can contain one or more Changes

D.

A Change can contain one or more Releases

E.

Change management provides governance, which includes Release management

A customer wants to add a new Catalog Item to the Service Catalog.

What process would be used to ensure the new item is authorized?

A.

Fulfillment Management

B.

Release Management

C.

Configuration Management

D.

Change Management

E.

Catalog Management

Your implementation has some legacy change types with workflows, and also some new change models. What option for Change Create New will support your scenario?

A.

Change Landing Page

B.

Change Overview

C.

Change Interceptor

D.

Change Catalog

The Problem table is extended from what table?

A.

Outage

B.

Problem Task

C.

Task

D.

Major Incident

E.

Incident

What are the Release types available on the baseline release record?

A.

Standard, Normal, Prototype, Patch

B.

Alpha, Beta, Snapshot, Nightly, Milestone, Release Candidate

C.

Standard, Normal, Emergency

D.

Major, Minor Upgrade, Emergency Maintenance, Patch

What would you use to define a common grouping of configuration items such as all web servers in Miami?

A.

CI class

B.

Dependent group

C.

CSDM component group

D.

Dynamic CI group

Which of the following can leverage user criteria for controling access?

Choose 2 answers

A.

catalog variables

B.

catalog taxonomy

C.

calalog topics

D.

catalog items

E.

catalog categories

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Total 170 questions
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