CIS-ITSM ServiceNow Certified Implementation Specialist - IT Service Management Free Practice Exam Questions (2026 Updated)
Prepare effectively for your ServiceNow CIS-ITSM Certified Implementation Specialist - IT Service Management certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2026, ensuring you have the most current resources to build confidence and succeed on your first attempt.
What are key relationships between Change and Problem records?
Choose 2 answers
Your customer wants a catalog to contain two items:
1. A request with 1 approval and 2 fulfillment tasks
2. A link to a knowledge article
What type of item would you use to satisfy the requirement for the Construction request?
The Problem table is extended from what table?
If the Assignment group is empty on an incident record, what happens when an agent that is a member of a single user groups clicks the Assign to me UI action?
What is the minimum number of offering(s) a service must have to move to the Catalog phase?
What defines the required approvals and the associated conditions for a change model?
Users with which role can Communicate a workaround or fix? (Choose two.)
On the 'Create New" change landing page in Service Operations Workspace, what class label is displayed for the Emergency change model?
Your customer has an external system, which is used to perform changes. Your customer wants to capture these changes in your instance for reporting and CMDB maintenance purposes. What baseline Change Model supports this scenario?
Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?
A customer wants to add a new Catalog Item to the Service Catalog.
What process would be used to ensure the new item is authorized?
In release management what controls the movement of the state from Scoping to Awaiting Approval?
When modifying a Change Flow, a library is available of re-usable components for your flow. What are these components called?
A Portfolio Manager is primarily concerned with the performance of what hierarchy?
What are key relationships between Changes and Incidents?
Choose 2 answers
The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?
Which of the following roles has the ability to create and manage user criteria for service catalogs?
How are the relationships between services and offerings that are built in Service Porfolio Management transferred to the Configuration Management Database (CMDB)?
What module do you use to change the setting for the time between incident Resolution and Closure?
