CIS-ITSM ServiceNow Certified Implementation Specialist - IT Service Management Free Practice Exam Questions (2025 Updated)
Prepare effectively for your ServiceNow CIS-ITSM Certified Implementation Specialist - IT Service Management certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.
When using the Email Client, what is the difference between an Email Template and a Quick Message?
Your customer is a data center. They have a construction department that builds out spaces for new customers. The customer account representatives are responsible for initiating the construction requests. The guidelines are extensive for how to complete the construction request documentation.
Your customer wants the catalog to contain two items:
1. Construction request
2. Getting Started with Construction Requests
The Getting Started Item should contain a link to a Knowledge Article.
What type of item would you use to satisfy the requirement for the Getting Started Item?
When creating a catalog, which field specifies who is able to create, modify, and publish items in the catalog?
Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
As of Quebec. Problem task records will move automatically from one state, to another state, provided the required fields are filled. What are those states?
Unless there are particular security requirements, what role is given to users that perform request fulfillment work?
Which Change request fields are used in conflict detection? Choose 3 answers
Your customer wants to change the way Priority on Problem records is calculated based on Impact and Urgency.
Which module should you use to locate and update the Priority Problem Lookup record?
Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record.
Which business rule already satisfies this requirement?
Users with which role can Communicate a workaround or fix? (Choose two.)
