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CIS-ITSM ServiceNow Certified Implementation Specialist - IT Service Management Free Practice Exam Questions (2026 Updated)

Prepare effectively for your ServiceNow CIS-ITSM Certified Implementation Specialist - IT Service Management certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2026, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 182 questions

In the Quebec release of Change management, what new architectural features were added?

A.

Catalog builder and Change Designer

B.

Change Flows, Change Designer and Change Approval Matrix

C.

Change Models, Change Flows and State Transition Models

D.

Change PIR Assessments, Change Designer and Change Approval Policies

How is the Resource Management application activated?

A.

Installed with PPM Standard plugin

B.

Installed as part of Release Management plugin

C.

Installed as part of adding users

D.

Installed automatically as part of new system

A tester has submitted a bug report because at no point in the Problem lifecycle. does the Create Known Error article link appear under Related Links Also, they notice there is no Known Error knowledge base in the Instance.

What might be the cause of this?

A.

The Problem Management Best Practice - Madrid - Knowledge integration plugin has not been activated

B.

Tester is not impersonating Problem Coordinator

C.

The customer did not pay the bill for Knowledge management

D.

The sn_known_error_write role is required to see the Create Known Error article link

E.

The requirement was not m the stories

What is an example of a good use case for an Order Guide?

A.

Order a set of Dishes

B.

Order a Custom Automobile

C.

Order a Technical Consultation

D.

Order a Couch

E.

Order a case of Laundry Soap

What are some good practices for guiding your customers' use of Notifications?

Choose 3 answers

A.

When possible, maximize the quality or email updates to customers

B.

Use incident itil role template as the master template to build all other ITSM templates

C.

Get input from Marketing department, regarding format of customer/caller facing notifications

D.

Make sure Notification requirements and test plans are in the project scope from the start

E.

Use templates to ensure consistency and ease of configuration

What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)

A.

Manage Risk Assessments

B.

Delete CAB Definition

C.

Manage Risk Conditions

D.

Delete Change

E.

Create and manage Approval Policies

What types of Conflicts are detected automatically on the Change request?

Choose 3 answers

A.

Conflict with Company Holiday Schedule

B.

Conflict with Blackout Schedule

C.

Conflict with Assignee Shift Schedule

D.

Conflict with Maintenance Window

E.

Another change for the same CI, at the same time

Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?

A.

Change - Emergency - Review

B.

Change - Emergency - Authorize

C.

Change - P1 - Review

D.

Change - Major Incident - Authorize

E.

Change - Emergency - PIRQUESTION NO:

On an incident record, where are the fields that appear on the caller lookup select box defined?

A.

The ref_ac_column attribute from the dictionary entry

B.

The Caller lookup field on the [user] table

C.

The ref_contributions attribute on the caller lookup form

D.

The form design of the caller lookup form

A.

The approver can auto-reply with "approved" in the subject line.

B.

The approval can be defined as a group approval.

C.

The approver can leverage the delegation functionality.

D.

The approver can forward approval notifications to their manager.

Where can a change manager define the interval frequency for unauthorized change detection?

A.

The ci.change.unplanned business rule

B.

Event Processing Properties module

C.

Unauthorized Change Properties module

D.

Unauthorized change flow

After publishing an item via Catalog Builder, the associated update set is set to which state?

A.

New

B.

Complete

C.

In progress

D.

Published

Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?

A.

On the Cart Layout, Columns tab, unselect Quantity column

B.

On the Catalog Item, Columns tab, unselect Quantity column

C.

On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity

D.

On the Catalog, Advanced View, unselect Use cart layout, select No quantity

E.

On the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive

Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?

Choose 2 answers

A.

timestamp

B.

item author

C.

variables

D.

catalog(s)

E.

item name

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Total 182 questions
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