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CIS-SM ServiceNow Certified Implementation Specialist - Service Mapping Free Practice Exam Questions (2025 Updated)

Prepare effectively for your ServiceNow CIS-SM Certified Implementation Specialist - Service Mapping certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 106 questions

When planning for a Service Mapping engagement and deploying MID Servers into a customer environment, which outbound port must be open from the customer environment to allow the MID Server(s) to communicate to the customer ServiceNow instance hosted in the ServiceNow cloud?

A.

80

B.

443

C.

636

D.

8080

E.

25

In the following image of the Discovery Log, the green S represents which one of the following?

A.

A library in the Connection Section of a pattern

B.

A step in the Connection Section of a pattern

C.

A step in an Identification Section of a pattern

D.

A library in an Identification Section of a pattern

Which omitted action will keep changes to a discovery pattern connection section from taking effect?

A.

Exporting the updated pattern

B.

Saving the updated connection section

C.

Publishing the updated pattern

D.

Saving the updated pattern

When using a Delimited Text Parsing Strategy, what delimiter and position will parse 2014 from the string?

2014/02/07-17:49:36

A.

Delimiter of space and position 1

B.

Delimiter of / and position 0

C.

Delimiter of / and position of 1

D.

Delimiter of 2014 and position 1

Which one of the following describes how a MID Server communicates with a ServiceNow instance?

A.

Initiates on HTTPS

B.

Responds on HTTPS

C.

Responds on HTTP

D.

Initiates on HTTP

When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?

A.

Class Change

B.

Class Upgrade

C.

Class Switch

D.

Class Downgrade

Which one of the following is the recommended starting point to resolve errors in bulk from the Service Mapping Home page under the Fix tile?

A.

Resolve errors under the Credentials tile and continue to resolve errors under the tiles to the left

B.

Resolve errors under the Configuration tile and continue to resolve errors under the tiles to the right

C.

Resolve errors under the CMDB tile and continue to resolve errors under the tile above

D.

Resolve errors under the Configuration tile and continue to resolve errors under the tile below

In Service Mapping, which one of the following is used to discover the applications and outbound connections to other applications that appear on a Service map?

A.

Identification Rules

B.

Process Classifiers

C.

Patterns

D.

Metadata Rules

Which one of the following Linux commands can be used by a non root user to return the process ID listening on port 8080?

A.

sudo netstat -an -p TCP | grep :8080

B.

sudo netstat -anp | grep :8080

C.

netstat -anp | grep :8080

D.

netstat -an -pid * | grep :8080

ServiceNow only needs Domain user with local admin rights to discover Windows hosts as part of a successful implementation of ServiceNow Discovery, however which of the following targets will not be discovered?

A.

Windows Active Directory Servers

B.

Windows DHCP Servers

C.

Windows Domain Controller Servers

D.

Windows DNS Servers

Which one of the following best represents the breadth of types of Configuration Items (CIs) discovered by

running Service Mapping?

A.

Hardware, Installed Software, Network Gear

B.

Physical Components, Logical Components, Certificates

C.

Applications, Licenses, IP Addresses

D.

Cloud Services, Applications, CI Relationships

E.

Hardware, Licenses, CI Relationships

When using Pattern Designer, which one of the following best describes a variable $proxy_urls[+].host?

A.

The proxy_urls value for the first row of the host table

B.

The proxy_urls values from all rows of the host table

C.

The host field values from all rows of the proxy_urls table

D.

The host field value for the first row of the table proxy_urls

Which is the most common risk that can negatively impact a Service Mapping engagement?

A.

The customer is not using Active Directory for credential authentication

B.

The customer external firewall only communicates on outbound port 80 and 443

C.

The customer security team is not made aware early enough in the engagement of the credential requirements

D.

The MID Server resource requirements are beyond capacity of the customer

In Pattern Designer, which one of the following best describes the Create Connection step?

A.

Provides information about integrations to the host

B.

Provides information about relationships between cluster members

C.

Provides information about outbound connections to other CIs

D.

Provides information about relationships between the host and installed software

During ServiceNow Discovery, which one of the following protocols is used to extract data from printers?

A.

WMI

B.

PowerShell

C.

SSH

D.

SNMP

Which one of the following ECC Queue records contains the XML payload returned from the MID Server that will be processed by the ServiceNow instance?

A.

Input, Pending

B.

Input, Ready

C.

Output, Pending

D.

Output, Ready

In ServiceNow Discovery, which one of the following ports is used during the Port Scan phase?

A.

UDP Port 23

B.

TCP Port 136

C.

TCP Port 135

D.

UDP Port 22

Which one of the following is a public IP Address?

A.

172.20.5.9

B.

225.16.0.5

C.

192.168.100.100

D.

10.0.6.8

Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a service map created through Service Mapping?

A.

Problem Management: Number of Incidents per Known Problem

B.

Incident Management: Mean Time to Resolve

C.

Event Management: Signal to Noise Ratio

D.

Change Management: Number of Major Changes

What component does Apache Tomcat represent in the following top-down topology?

Cisco ACE ➝ Apache Tomcat cluster ➝ JBoss cluster ➝ Oracle database

A.

Authentication provider

B.

The function of the Apache Tomcat in this example is not conclusive

C.

Monitoring server

D.

Web server

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Total 106 questions
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