Information-Technology-Management WGU Information Technology Management QGC1 Free Practice Exam Questions (2025 Updated)

Understanding ITILITIL (Information Technology Infrastructure Library) is a framework designed to standardize IT service management (ITSM) and ensure efficient and quality delivery of IT services. It helps organizations align IT services with the needs of the business and supports continuous improvement.

Scenario Analysis: Hospital's New Software Systems

The hospital has implemented several new software systems, indicating a shift towards a more technology-driven approach.

Hospitals rely heavily on technology for patient care, administrative management, and operational efficiency. Examples include electronic health records (EHRs), patient monitoring systems, and diagnostic tools, which are technology-intensive.

ITIL's Relevance in Hospitals

ITIL enables systematic management of IT services, ensuring reliability, efficiency, and continuous improvement.

ITIL addresses the challenges of technology dependence by offering best practices for managing service delivery, minimizing downtime, and ensuring compliance with regulatory standards (e.g., HIPAA).

Why Option C is Correct (Increased Dependence on Technology)

As the hospital integrates more software systems, it becomes increasingly reliant on technology to support critical operations.

ITIL provides the hospital with a structured approach to manage this dependence effectively, ensuring robust IT service management processes and reducing the risk of service disruption.

Why Other Options Are Incorrect

Option A (Increased dependence on human interaction): Hospitals aim to reduce manual processes with technology; ITIL supports this automation rather than increasing human dependency.

Option B (Increased access to global consumers): While ITIL improves service quality, its primary focus is not expanding global consumer access.

Option D (Increased access to global vendors): ITIL does not specifically address vendor relationships but focuses on internal IT service processes.

References:

ITIL Foundation Handbook (Axelos)

IT Service Management Best Practices, ITIL v4

"ITIL and Healthcare IT" – Whitepaper by Axelos