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GE0-806 Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Genesys GE0-806 Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 85 questions

Which WFM Server can be set up to act as a Locator?

A.

WFM Server

B.

Only the Primary WFM server

C.

Only the Master WFM server

D.

Only the Back up WFM Server

Which set of factors would provide the basis for an optimal staffing calculation?

A.

Actual ASA, coverage and maximum occupancy

B.

Actual interaction volume, actual AHT and indirectly occupied time

C.

Actual interaction volume, actual AHT, and the service objectives

D.

Predicted interaction volume potential AHT and minimum occupancy

Which of the following is responsible for building WFM schedules?

A.

WFM Server

B.

WFM Data Aggregator

C.

WFM Builder

D.

WFM Scheduler

What is the default start step when adding a new Shift?

A.

5 minutes

B.

15 minutes

C.

30 minutes

D.

1 hour

A Rotating Pattern can be assigned to which of the following?

Choose 2 answers

A.

An Agent

B.

A Team

C.

An Activity

D.

A Site

E.

A Business Unit

If S9t to 'True', which Calendar Service option resolves the Start/End times when a user adds a Full-Day Time Off with Start/End times not specified?

A.

DetermineFull Day TimeoffStartEndPaidHours

B.

MaxAuditReports

C.

HideMessagesforNotWorkingAgents

D.

Need another incorrect option

Which of the WFM Applications below connects to the Stat Server in order to receive Real-Time Adherence information from Genesys?

A.

WFM Builder

B.

WFM Configuration Utility

C.

WFM Web

D.

WFM Data Aggregator

When does WFM web place a trade "in review"?

A.

The agent schedules have different trade rules

B.

The agent schedules have the same trade rules

C.

Either agent is trading days off for working days

D.

Either agent has a scheduled exception with the delete rule enabled

Defer to the figure shown: A Supervisor has access rights assigned as shown in the image, at the same levels across all sites Can she adjust security assignments for other Supervisors?

A.

Yes

B.

No

C.

Only for the same site

D.

Cannot tell from image, ability depends on her security role

Where would you configure Time-Off Types in WFM 8.1?

A.

WFM Configuration Utility

B.

WFM Web for Supervisors

C.

WFM Web for Agents

D.

WFM Daemon

Which modules of WFM supervisor are used to set Alerts?

A.

Schedule Intraday

B.

Performance

C.

Configuration

What is the maximum number of Exceptions which can be created per site?

A.

10

B.

30

C.

100

D.

1000

E.

No Limit

Is there a limit on the number of Activities configurable in Genesys WFM for a site?

A.

Yes, up Co 10 Activities

B.

Yes, up to 100 Activities

C.

Yes, up to 500 Activities

D.

No, there is no limit

Which of the following Genesys documentation will answer questions regarding sizing the WFM Database?

A.

Genesys 8.0 Supported Operating Systems and Database Reference Manual

B.

WFM 8.x Administrator's Guide

C.

Genesys 8.x Database sizing Estimator

D.

WFM Installation Manual

Which of the following statements is true?

A.

An Agent must have only one contract, but can be scheduled for multiple shifts.

B.

An Agent does not new to have a contract, but must work for at least one shift,

C.

An Agent can have multiple contracts, but must be scheduled only for one shift.

D.

An Agent can have any number of contracts and can be scheduled for any number of shifts.

What is the maximum possible number of assigned Rotating Patterns to an Agent?

A.

0

B.

1

C.

2

D.

100

Which of the following is required to connect the WFM Server to the WFM Database?

A.

DB Server

B.

WFM Data Aggregator

C.

Stat Server

D.

Database Access Point

Which of the following interfaces can be localized without any programming knowledge? Choose 2 answers

A.

WFM Database Utility

B.

WFM Configuration Utility

C.

WFM Web for Agents

D.

WFM Web for Supervisors

How are agents linked to activities?

A.

As a member of a special Agent Group defined on a Activity

B.

By defining a skill and level on an Activity

C.

Manually in WFM configuration utility

D.

Manually in Genesys Administrator

What is the duration for an interaction volume Template?

A.

1 day

B.

1 week

C.

l month

D.

l year

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Total 85 questions
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