New Year Sale Special - Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: xmaspas7

Easiest Solution 2 Pass Your Certification Exams

PEGACPDC25V1 Pegasystems Certified Pega Decisioning Consultant 25 Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Pegasystems PEGACPDC25V1 Certified Pega Decisioning Consultant 25 certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

Page: 2 / 2
Total 111 questions

U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.

What changes do you need to make in the decision strategy for the updated scorecard to take effect?

A.

Remap the scorecard property in the decision strategy for the change to take effect.

B.

Add a new Group By component for the mortgage limit calculation.

C.

The score calculation is independent of the strategy and no change is required.

D.

A new proposition filter needs to be configured in the strategy to filter on customer income.

U+ Bank has recently implemented Pega Customer Decision Hub™. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning architect, you have created the new set of actions, the corresponding treatments, and defined a new trigger in the Next-Best-Action Designer for the new web channel.

What else do you configure for the new treatments to be present in the next-best-action recommendations?

A.

Create a channel strategy specifically for web.

B.

Change the generated decision strategy.

C.

Modify the Next-Best-Action Framework strategy to cater to the new web channel.

D.

No need to do anything. The strategy is auto-generated.

A financial services organization introduces a new policy that limits each customer to two promotional emails per month. To meet compliance requirements, the implementation team must configure this limit in the Next-Best-Action Designer.

Which configuration steps achieve the desired email frequency limit?

A.

Set customer contact limits for the email channel with a two-message monthly restriction.

B.

Configure an engagement policy that applies email limits to customer groups only.

C.

Create a suppression policy that uses a two-email threshold and a monthly tracking period.

D.

Establish context-level limits that track two monthly interactions across channels.

U+- Bank uses Pega Customer Decision Hub'" for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.

Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)

A.

Engagement policies

B.

Business levers

C.

Contact policies

D.

Context weighting

Myco Bank, a retail bank, uses the Customer Engagement Blueprint to design personalized customer journeys. The bank wants to better understand its diverse customer base to create more targeted engagement strategies.

What key achievement does the Personas stage provide for Myco Bank when implementing with Customer Engagement Blueprint?

A.

Configuring the technical data structure required for personalized customer interactions.

B.

Establishing consistent communication standards and visual identity across all customer touchpoints.

C.

Creating representative customer segments that enable targeted and personalized engagement strategies.

D.

Defining the overall business objectives and strategic framework for customer engagement.

U+ Bank implemented multiple customer journeys for Its customers. The goal of the bank Is to present the most relevant action for the customer to increase the chance of a positive outcome. U+ Bank is sure that customers see the next best action, regardless of the current journey that they are in.

Which statement is true about customer journeys in Pega Customer Decision Hub?

A.

Active customer journeys become inactive when Pega AI detects a better action outside the journey.

B.

Actions outside a customer journey are upweighted to ensure that the system also takes them into consideration.

C.

Customers can participate in multiple customer journeys simultaneously.

D.

Customers are placed in all available customer journeys from the start to ensure that the system takes all actions into consideration.

MyCo, a telecom company, wants to Include offer-related images in the emails that they send to their qualified customers. As a decisioning architect, what best practice do you follow to include images in emails?

A.

Host images on an external server.

B.

Directly embed images in the email.

C.

Attach images to the email.

D.

Provide links to images In the email.

A mortgage company defines a new suppression policy to limit promotional emails for home loan offers. The policy is complete, but it must be applied to all to home loan actions. The implementation team must associate this policy with the appropriate business structure.

Where should the team associate the contact policy to apply it to home loan promotions?

A.

The Engagement policy tab to apply the policy to home loan action group.

B.

The Contact policy configuration to update outcome tracking preferences only.

C.

The Constraints tab to edit customer contact limits for email channels.

D.

The Designer settings to modify global suppression rules for home loan action group.

A financial services company has implemented always-on outbound campaigns for three credit card offers: Standard card. Rewards card, and Rewards Plus card. The marketing team observes that customers who are qualified for multiple actions receive different numbers of offers, depending on the configuration of the volume constraint mode. To optimize customer engagement, the system administrator must choose between constraint modes.

Which volume constraint mode ensures that customers receive all actions for which they qualify, provided the actions do not reach volume limits?

A.

Individually for each action

B.

As a group for the context (output all actions)

C.

Sequential action delivery mode

D.

Return any action that does not exceed constraint

A financial institution's NBA team discovers that they need to modify their risk assessment strategy and edit a scorecard used for loan approvals. The team lead reviews the available options in 1:1 Operations Manager to determine the most appropriate approach to implementing these changes.

Which approach should the team lead use to implement these strategy and scorecard modifications?

A.

Create a new revision in 1:1 Operations Manager, followed by a new change request in the Customer Decision Hub portal

B.

Submit an Other request type in the Customer Decision Hub portal

C.

Submit a Create new action request in 1:1 Operations Manager

D.

Submit an Update existing action request in 1:1 Operations Manager

As a decisioning architect, you are setting up the action hierarchy for MyCo. Select the correct action hierarchy level for each of the hierarchy items identified.

U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. The bank wants to limit the number of offers that customers can receive over a given period of time.

In the Answer Area, select the correct artifact you use to implement each requirement.

Regional Bank has a fully implemented 1:1 customer engagement solution that is in the business-as-usual phase. A business user from this bank identifies the need for a new promotional offer for customers who regularly use mobile banking services. The user has detailed requirements including eligibility criteria, treatment messaging, and implementation timeline.

Which process should the business user follow to implement the new action?

A.

Access the Customer Decision Hub portal directly and create the action on the Action landing page

B.

Use the bulk import functionality to upload the action configuration from a spreadsheet

C.

Create a change request specifying action details, which will then be processed by NBA specialists

D.

Contact the IT department to develop the action artifacts outside the standard workflow

Page: 2 / 2
Total 111 questions
Copyright © 2014-2025 Solution2Pass. All Rights Reserved