Salesforce Service-Con-201 Practice Test Questions Answers
Exam Code: Service-Con-201
(Updated 290 Q&As with Explanation)
Exam Name: Salesforce Certified Agentforce Service Consultant
Last Update: 13-Nov-2026
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Service-Con-201 Overview
Salesforce Service-Con-201 Exam Overview
|
Exam Details |
Information |
|---|---|
|
Exam Name (Current) |
Salesforce Certified Agentforce Service Consultant |
|
Previous Exam Name |
Salesforce Certified Service Cloud Consultant |
|
Exam Code |
Service-Con-201 |
|
Certification Provider |
Salesforce |
|
Certification Level |
Consultant |
|
Certification Category |
Customer Service and CRM |
|
Exam Focus |
Customer service solution design, case management, knowledge management, contact center operations and Agentforce |
|
Target Audience |
Salesforce Consultants, Service Cloud Administrators, CRM Professionals and Customer Support Solution Architects |
|
Number of Scored Questions |
60 |
|
Additional Questions |
Up to 5 unscored questions |
|
Exam Duration |
105 minutes |
|
Passing Score |
78% |
|
Registration Fee |
USD $200 + applicable taxes |
|
Retake Fee |
USD $100 + applicable taxes |
|
Prerequisite |
Salesforce Platform Administrator certification |
|
Recommended Experience |
Typically 2–5 years of professional experience |
|
Exam Delivery |
Online proctored or authorized testing center |
|
Exam Language |
English and Japanese |
|
Reference Materials |
Not permitted during the exam |
|
Exam Version Alignment |
Summer ’25 release |
|
Certification Maintenance |
Complete the Platform Administrator maintenance badge on Trailhead annually |
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Salesforce Service-Con-201 Exam Topics Breakdown
|
No. |
Exam Domains |
Weight |
|---|---|---|
|
1 |
Industry Knowledge |
12% |
|
2 |
Implementation Strategies |
12% |
|
3 |
Agentforce Service Solution Design |
15% |
|
4 |
Knowledge Management |
12% |
|
5 |
Intake and Interaction Channels |
13% |
|
6 |
Case Management |
13% |
|
7 |
Contact Center Analytics |
13% |
|
8 |
Integrations |
10% |
|
Total |
100% |
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