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Salesforce Service-Cloud-Consultant Practice Test Questions Answers

Exam Code: Service-Cloud-Consultant (Updated 177 Q&As with Explanation)
Exam Name: Salesforce Certified Service cloud consultant (WI24)
Last Update: 29-Mar-2024
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Questions Include:

  • Single Choice: 177 Q&A's

  • Service-Cloud-Consultant Overview

    Salesforce Service-Cloud-Consultant Exam Overview

    Overview Details
    Exam Name Salesforce Certified Service Cloud Consultant (SC24)
    Exam Code SC24
    Duration 105 minutes
    Number of Questions 60 (multiple-choice and multi-select)
    Passing Score 67% (40 correct answers)
    Format Computer-based (Pearson VUE testing centers or online proctored)
    Language English
    Content Areas (Weight) * Service Cloud Solution Design (16%)
      * Implementation Strategies (15%)
      * Case Management (15%)
      * Knowledge Management (9%)
      * Interaction Channels (10%)
      * Contact Center Analytics (5%)
      * Integration and Data Management (5%)
      * Industry Knowledge (10%)
      * Service Console (15%)

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    Salesforce Service-Cloud-Consultant Exam Topics Breakdown

    Topic Subtopics
    Service Cloud Solution Design Identifying customer needs, defining business requirements, designing solutions for specific use cases, optimizing service workflows
    Implementation Strategies Planning and scope definition, change management, data migration, project management best practices
    Case Management Case routing, escalation rules, entitlements, case assignments, knowledge base integration
    Knowledge Management Creating and managing knowledge articles, article tagging and categorization, knowledge base search and optimization
    Interaction Channels Omnichannel customer support, email, chat, web forms, social media, self-service portals
    Contact Center Analytics Reporting and dashboards for contact center performance, agent performance monitoring, customer satisfaction metrics
    Integration and Data Management Integration with other systems, data import/export, data validation and cleansing
    Industry Knowledge Understanding common service challenges in specific industries, best practices for industry-specific implementations
    Service Console Agent workspace customization, macros and automation tools, service console features and functionality

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    Salesforce Service-Cloud-Consultant Exam Dumps FAQs

    The Salesforce Service-Cloud-Consultant exam is a certification exam that tests your knowledge of designing and implementing maintainable and scalable Service Cloud solutions that meet customer business requirements and contribute to their long-term success.

    The Salesforce Certified Service cloud consultant (WI24) exam is the certification exam for Service Cloud Consultants. It tests your knowledge of designing and implementing maintainable and scalable Service Cloud solutions that meet customer business requirements and contribute to their long-term success.

    The Service-Cloud-Consultant exam is not easy, and you will need to study and prepare thoroughly. It is recommended to complete the Service Cloud Trailhead modules and trails after thoroughly reviewing the official guide.

    You can book a slot for the Service-Cloud-Consultant exam by visiting the Salesforce Certification website and following the instructions provided there.

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    The passing score for the Salesforce Service-Cloud-Consultant exam is 67%.

    The duration of the Salesforce Service-Cloud-Consultant exam is 105 minutes.

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