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33810X Avaya Aura Contact Center Solution Design Exam Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Avaya 33810X Avaya Aura Contact Center Solution Design Exam certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 48 questions

Refer to the exhibit.

AACC routes contacts based on business logic to any SIP addressable endpoint.

Which statement about AACC Voice Contact is true?

A.

It Is anchored In the Media Processing Platform.

B.

It Is anchored In the G450.

C.

It Is anchored In the Media Server.

D.

It Is anchored in the Session Manager.

Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

A.

4

B.

2

C.

1

D.

3

An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.

Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)

A.

Context Store

B.

Work Assignment

C.

Dialogue Designer

D.

Co-browse

A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A.

Avaya IX™ Workforce Engagement

B.

Avaya Control Manager

C.

Avaya IX™ Workspaces

D.

Avaya Breeze® Platform

The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?

A.

IP address

B.

MAC address

C.

Host ID

D.

Customer name

An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.

What Is this solution called?

A.

Call Completion No Reply (CCNR)

B.

Call Back Assist (CBA)

C.

Call Back Request (CBR)

D.

Call Completion Busy Subscriber (CCBS)

A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura® Contact Center.

Which application will meet the customer's requirements?

A.

Avaya Control Manager

B.

Avaya one-X® Agent Desktop

C.

Avaya Agent Desktop

D.

Avaya Contact Center Orchestration Designer

Contact Center Multimedia supports a powerful Email Handler.

Which two sub-types of Email attachment files are supported? (Choose two.)

A.

Voice Mail

B.

Instant Messaging

C.

Short Message Service

D.

Web Communication

The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.

The Agent for Preview and Progressive Outbound Is bundled with which package?

A.

AACC 7 Outbound ASIPP package

B.

AACC 7 Resilience (High Availability) ASIPP package

C.

AACC Multimedia ASIPP package

D.

AACC 7 Base System and Voice ASIPP package

Avaya One Source has orderable quotes for the Greenfield customer and existing customer.

How can a quote from Avaya One Source -Order center be placed as an order?

A.

By using Sales Force Updates

B.

By using Create Proposal SSR

C.

By using Create Order

D.

By using Create Upload Order SSR

When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?

A.

Firefox 66.0 32 bit

B.

Google Chrome 74.0 64 bit

C.

Microsoft Edge 64 bit

D.

Microsoft Internet Explorer 11.0 32 bit

Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

A.

Avaya technical staff

B.

Avaya Development team

C.

Avaya Support

D.

Avaya Professional Services

AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.

Which solution would meet AMR's requirements?

A.

Co-Browsing Snap-In

B.

Web Chat Snap-In

C.

Presence Snap-In

D.

Context Store Snap-In

AACC interoperates with which two different Avaya applications? (Choose two.)

A.

Avaya Work Force Optimization Select

B.

Interaction Center

C.

Proactive Outreach Manager

D.

Call Back Automated

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Total 48 questions
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