6211 Avaya Aura Contact Center Multimedia Implementation Exam Free Practice Exam Questions (2025 Updated)
Prepare effectively for your Avaya 6211 Avaya Aura Contact Center Multimedia Implementation Exam certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.
A useris assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is usedfor the Web Communications skillset?
When you installed the Contact Center software, a set of default or sample applications are installed. Which are two of the three default or sample applications? (Choose two.)
When analyzing life cycle of a Web Chat contact in Avaya Aura® Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services,
Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura® Contact Center?
When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected bydefault?
Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click onthe double page icon?
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?
Which type of dialing is it when the outbound call is made automatically after presentation to the agent?
You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?
Where is the administration of outbound campaigns and management of dialing listsperformed?
Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?
Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?
Which section under the Agent Desktop Configuration would allow Agent Desktop to move tothe front upon arrival of a new contact?
When analyzing life cycle of an outbound contact in Avaya Aura® Contact Center:
Step 1 shows outbound campaigns are created in the OCMT and loaded into theCCMM database
Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message.
What is Step 3 in the life cycle of an outbound contact in Avaya Aura® Contact Center?
A customer wants to implement a Voice and Multimedia Contact Center. In addition to the Avaya Aura® Contact Center (AACC) server, which two functional server types can be integrated into the Voice and Multimedia Contact Center architecture? (Choose two.)
You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?
