77201X Avaya IP Office Platform Implement Certified Exam Free Practice Exam Questions (2025 Updated)

The Avaya IP Office Contact Center (Option B) enhances IP Office with advanced call routing (e.g., skills-based), agent management, and detailed reporting for contact center operations. Option A is for Voicemail Pro, Option C is for Manager, and Option D is for SSA.References: Avaya IP Office Contact Center Guide.

The Avaya Equinox desktop client is supported by multiple licenses: Office Worker (Option A), Power User (Option B), and Teleworker (Option C), depending on feature needs, making Option D ("All of the above") correct.References: Avaya IP Office Equinox Solution Guide, Licensing Guide.

The "Power User" license (Option A) enables the Mobile Worker feature, allowing users to use softphones (e.g., Equinox) and mobility features remotely. Option B (Teleworker) is for remote deskphones, Option C (Office Worker) lacks full mobility, and Option D (Mobile User) is not a standard license type.References: Avaya IP Office Licensing Guide.

The System Status Application (SSA) (Option B) displays active alarms and system health in real time. Option A configures settings, Option C manages voicemail, and Option D is for Server Edition configuration—not alarm viewing.References: Avaya IP Office System Status Application Guide.

A single BRI trunk (Basic Rate Interface) supports 2 simultaneous calls (Option A), as it provides 2 B-channels per line. Options B, C, and D reflect higher capacities (e.g., multiple BRIs or PRI).References: Avaya IP Office Trunk Configuration Guide.

Call Park (Option B) allows a user to park a call in a "slot" and retrieve it from another phone using a park code or button. Option A answers ringing calls, Option C transfers calls, and Option D holds calls—not retrieving parked ones.References: Avaya IP Office Feature Code Guide.

"Group Login/Logout" (Option B) enables users to dynamically join or leave multiple hunt groups using feature codes or phone buttons, ideal for flexible staffing. Option A (Hot Desking) is for logging into different phones, Option C (Call Pickup) is for answering others’ calls, and Option D (Mobile Twinning) is unrelated to hunt groups.References: Avaya IP Office Hunt Group Configuration Guide.

In Avaya IP Office Server Edition, license keys are tied to a unique identifier specific to the deployment to ensure proper licensing and feature activation. The correct answer, Option D, "The site ID assigned by Avaya," refers to the System Identification (SID) or a similar unique identifier assigned by Avaya during the licensing process. This Site ID is used in conjunction with the Product Licensing and Delivery System (PLDS) to generate license files that unlock features like user capacity, VoIP trunks, or advanced applications. Option A (digital certificate) is not relevant, as certificates are more commonly used for security protocols, not licensing. Option B (hardware components) is incorrect because Server Edition licenses are not tied to specific hardware serial numbers or components, allowing flexibility in hardware replacement. Option C (Dongle serial number) applies to older IP Office systems like the IP500 V2 with physical feature keys, not ServerEdition, which uses software-based licensing.References: Avaya IP Office Platform Licensing Guide, Server Edition Deployment Guide.

The TCM8 card (Option B) supports up to 8 digital stations (e.g., Avaya 1400/9500 series phones) on the IP500 V2. Option A (Phone 8) is for analog phones, Option C (ATM4) is for analog trunks, and Option D (PRI 30) is for PRI trunks.References: Avaya IP Office IP500 V2 Installation Manual.

The default port for TFTP (Trivial File Transfer Protocol) on IP Office is 69 (Option C), used for phone firmware updates (e.g., 1600 series). Option A (21) is FTP, Option B (23) is Telnet, andOption D (161) is SNMP.References: Avaya IP Office IP Endpoint Configuration Guide.

SoftConsole is a PC-based application for IP Office, typically used by receptionists or operators to manage calls. Option A, "SoftConsole works in conjunction with physical telephone," is correctbecause it complements a physical IP Office phone, providing a graphical interface to handle call transfers, hold, and directory lookups while relying on the phone for audio. Option B is incorrect as SoftConsole is Windows-based, not Linux. Option C (VoIP) is misleading; SoftConsole manages calls but does not provide VoIP audio itself. Option D is wrong as SoftConsole supports a single user per instance, but multiple instances can run if licensed, not limited to two.References: Avaya IP Office SoftConsole User Guide.

Short Codes (Option B) are customizable dial strings in IP Office that allow users to access features (e.g., *70 for call pickup) or dial specific numbers (e.g., 9 for an outside line) using abbreviated codes. Option A is for Voicemail Pro, Option C is for SSA, and Option D is unrelated to short codes.References: Avaya IP Office Short Code Configuration Guide.

Avaya 1600 series IP phones (H.323-based) require a DHCP server (Option A) to assign IP addresses and provide the TFTP/HTTP server address for firmware and settings. Option B is for trunks, Option C is for voicemail, and Option D is for resilience—not phone support.References: Avaya IP Office 1600 Series Configuration Guide.

Automatic Route Selection (ARS) (Option B) routes outgoing calls based on dialed numbers, selecting the appropriate trunk (e.g., SIP, PRI) using short codes and Line Group IDs. Option A is for Voicemail Pro, Option C is for hunt groups, and Option D is for SSA—not ARS.References: Avaya IP Office ARS Configuration Guide.

The "Voicemail Pro" license (Option C) enables the Contact Recorder feature within Voicemail Pro for call recording. Options A and B are user licenses, and Option D is a legacy edition not specific to recording.References: Avaya IP Office Voicemail Pro Administration Guide.

IP Office Server Edition supports up to 2500 IP endpoints (Option D), including IP phones and softphones, matching its user capacity in a fully expanded deployment. Options A, B, and C are lower limits for smaller configurations.References: Avaya IP Office Server Edition Capacity Guidelines.

The Avaya IP Office Server Edition is designed for scalability, supporting a large number of users across multiple servers. The maximum capacity is 2500 users (Option D), achieved in a fully expanded deployment with a Primary Server, Secondary Server, and multiple Expansion Systems (up to 148 additional systems). This capacity includes all types of users (e.g., Basic, Power, Teleworker) and requires sufficient licensing and hardware resources (e.g., virtualized or dedicated servers). Options A (500), B (1000), and C (2000) represent lower tiers or partial configurations but do not reflect the full potential of Server Edition.References: Avaya IP Office Server Edition Capacity Guidelines.

In Avaya IP Office Server Edition, multiple servers (Primary, Secondary, and Expansion systems) communicate with each other to form a unified system. The protocol used for this inter-server communication is the Small Community Network (SCN) protocol, making Option C correct. SCN is a proprietary Avaya protocol that enables features like distributed hunt groups, call routing, and resilience across servers. Option A (H.323) and Option B (SIP) are VoIP protocols used for call signaling with endpoints or trunks, not inter-server communication in Server Edition. Option D (SNMP) is a network management protocol, not used for server-to-server coordination.References: Avaya IP Office Server Edition Reference Configuration Guide, SCN Configuration Guide.

The Secondary Server in IP Office Server Edition is designed to act as a failover for the Primary Server (Option B), ensuring resilience. If the Primary Server fails, the Secondary takes over call processing and management, maintaining service continuity. Option A is incorrect as capacity is expanded via Expansion Systems, not the Secondary Server. Option C is false because voicemail is typically handled by Voicemail Pro, which can run on either server or a separate system. Option D is incorrect as SIP trunking is managed by the Primary Server or Expansion Systems, not specifically the Secondary Server.References: Avaya IP Office Server Edition Resilience Configuration Guide.