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78201X Avaya IP Office Platform Support Certified Exam Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Avaya 78201X Avaya IP Office Platform Support Certified Exam certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 190 questions

A customer using Voicemail Pro wants to retrieve information left by the caller through a web interface.

Which Voicemail Pro feature can the technician suggest?

A.

Voicemail Collect

B.

Campaign

C.

Looped Announcement

D.

Avaya Contact Recorder

E.

Auto Attendant

To determine whether the call should be routed to office hours or out of office hours actions, which type of action should be added to a Voicemail Pro call flow?

A.

a Test Condition action with a week planner variable set with the office hours of the week and times

B.

a Test Variable action with a week planner set with the office hours days of the week and times

C.

a Test Condition action with a week planner condition set with the office hours days of the week and times

D.

a Test Profile action with a time profile set with the office hours days of the week and times

What are two options to install licenses for an Avaya IP Office™ release 11 system? (Choose two.)

A.

the ADI licenses that are installed locally on the Avaya IP Office™ system

B.

the Avaya IP Office™ system connecting to a Media Manager server hosting the appropriate licenses

C.

the PLDS license file that is installed locally on the Avaya IP Office™ system

D.

the Avaya IP Office™ system connecting to a WebLM server hosting the appropriate licenses

In which application can Debug level be set to Verbose to generate log files for troubleshooting?

A.

Voicemail Pro

B.

one-X Portal for IP Office

C.

Media Manager

D.

Avaya Equinox Client

Which application is utilized for upgrading IP Office Server Edition?

A.

Manager Application

B.

Web Manager

C.

System Status Application

D.

Linux Command Line Interface

When saving a configuration after making changes using the Manager Application, you get a warning that your configuration has errors.

Which step is needed to see the errors that are causing this warning message?

A.

In the Manager application, click on Solution to view the System Summary page and look for errors with a red circle with X icon in the list.

B.

In the Manager application, ensure that you have the Error List pane enabled and look for lines with a yellow triangle with exclamation icon in the list.

C.

In the Manager application, ensure that you have the Error List pane enabled and look for lines with a red circle with X icon in the list.

D.

Use the System Monitor application to view the configuration errors.

Which mode should be selected in Manager to create and modify all aspects of an IP Office system?

A.

Basic Edition

B.

Simplified View

C.

Installation Mode

D.

Configuration Mode

A customer wants to use the Avaya IP Office™ server to allocate IP addresses to phones that are connected to the subnet that LAN2 is connected to.

To meet the customer’s requirement, what needs to be configured?

A.

Enable the SNTP server on LAN2.

B.

Enable NAT on LAN 2.

C.

Set the DHCP Mode for LAN2 to Client.

D.

Set the DHCP Mode for LAN2 to Server.

A customer has an XT Endpoint with embedded Collaboration Server for IP Office installed, but they are not able to add an 11th person to a Scopia video conference. Which of the following could be the possible reasons for this issue?

A.

The 11th participant does not have the latest Scopia video conferencing software installed on their device.

B.

The Scopia video conferencing system is limited up to 10 participants.

C.

The Collaboration Server license does not allow more than 10 participants in a video conference.

D.

The customer's network bandwidth is not sufficient to support more than 10 video conference participants.

What is the exact default short code used to toggle the modem function on the analog trunk card, which can be modified for custom requirements?

A.

9000

B.

#9000*

C.

*9000#

D.

#9000#

You have changed the default port numbers for UDP, TCP and TLS in the Avaya IP Office™ to support a SIP Remote Worker.

On which two additional items do you need to change the port numbers as well? (Choose two.)

A.

Manager PC

B.

Network topology

C.

Internet Router/Firewall

D.

Client device

When creating a Short Code to connect to a Voicemail Pro start point, which Short Code feature should you use to ensure correct execution?

A.

Voicemail Call

B.

Voicemail Off

C.

Voicemail On

D.

Voicemail Node

A customer wants to synchronize the time and date of their IP Office with a local server. In the System menu/Time Config Source, which of the following options would you select?

A.

SNTP

B.

Local

C.

Voicemail Pro/Manager

D.

Network Time Protocol

E.

Simple Network Time Protocol

Which two statements correctly describe the mandatory requirements to set up a Small Community Network (SCN) consisting of four IP500v2 control units, which must adhere to specific guidelines for seamless integration? (Choose two.)

A.

The extension, user, and group numbering on each system must be unique to avoid conflicts.

B.

The user and group names on each system must be unique for easy identification.

C.

Combo Cards are required in all systems to ensure compatibility.

D.

The underlying network must be configured as a flat layer 2 subnet for optimal performance.

E.

The total number of users within the Small Community Network must not exceed 500 for efficient management.

If a 4-port expansion card is added to the IP Office 500 V2, what is the maximum number of expansion units that the IP Office can support?

A.

10

B.

8

C.

12

D.

14

Which two applications can be used to configure Users, Hunt Groups, and Incoming Call Routes with the most advanced settings? (Choose two.)

A.

Manager

B.

Web Manager Admin

C.

Web Manager

D.

WebLM

Which feature of IP Office is necessary to trigger screen pops, where the caller ID prompts the computer to display a record associated with that number?

A.

Voicemail Pro

B.

Avaya Aura® Application Enablement Services

C.

TAPILink Pro

D.

UMS

A customer wants to hear a secondary dial-tone when making outgoing calls.

Where is this function enabled?

A.

User Telephony

B.

Short Code

C.

ARS table

D.

System Telephony

Which application allows users to access their own recordings within Media Manager?

A.

Web Self Management

B.

Web Self Recordings

C.

Web Self Media Manager

D.

Web Self Administration

What displays the progress of a software upgrade on an expansion system?

A.

Web Manager Dashboard

B.

System Tab

C.

System Monitor Program

D.

IP Office Manager on the expansion system

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Total 190 questions
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