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Salesforce Energy-and-Utilities-Cloud Practice Test Questions Answers

Exam Code: Energy-and-Utilities-Cloud (Updated 75 Q&As with Explanation)
Exam Name: Salesforce Energy and Utilities Cloud Accredited Professional Exam
Last Update: 07-Jul-2025
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Questions Include:

  • Single Choice: 46 Q&A's
  • Multiple Choice: 29 Q&A's

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    Energy-and-Utilities-Cloud Questions and Answers

    Question # 1

    An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.

    What two licenses should be recommended and mapped in the future state architecture to align with the business vision?

    A.

    Service Cloud

    B.

    Contract Lifecycle Management (CLM)

    C.

    Configure Prince Quote (CPQ)

    D.

    Energy and utility Base

    Question # 2

    Which two items are necessary before starting a data mapping exercise from the billing system to Energy and Utilities Cloud?

    Choose 2 answers

    A.

    A high-level object map of the entities and fields used by the billing system

    B.

    Understanding of the Energy and Utilities customer data model

    C.

    Technical connection details for the billing system

    D.

    A decision on the tool or technology that will be used for migrating the data (ETL)

    E.

    Project team roles and responsibilities

    Question # 3

    An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer

    service portal that provides customers with a 360-degree view of their energy and utility accounts and

    includes guided processes for common actions.

    Which Energy and Utilities Cloud application should they use?

    A.

    Customer Acquisition Management

    B.

    Energy and Utilities Contact Center Console

    C.

    Experience Self-Serve Portal

    D.

    Utility Self-Serve Portal

    Question # 4

    A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.

    What license is needed to complete this customer requirement?

    A.

    Salesforce Field Service license

    B.

    Salesforce Contact Center license

    C.

    Energy and Utilities Base Service license

    D.

    Salesforce Service Console license

    Question # 5

    An implementation team has requested an org containing the Energy and Utilities Cloud Large Account Sales Management application. After working with the app. they determine that they need the functionality of the homepage for agents and team leaders.

    How does the team get the required components into their development environment?

    A.

    The team should follow the documentation and migrate the required components into the* development environment.

    B.

    The team needs to copy and paste the required components from their trial environment into their development environment.

    C.

    The team should take a look at the application code, and then go and re-type the code into their development environment.

    D.

    The team should request the Energy and Utilities Cloud engineering team to deploy the necessary components into the project development environment.

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