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ITIL ITIL-4-BRM Practice Test Questions Answers

Exam Code: ITIL-4-BRM (Updated 40 Q&As with Explanation)
 Exam Name: ITIL 4 Specialist: Business Relationship Management
 Last Update: 09-Jul-2025
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Questions Include:

  • Single Choice: 40 Q&A's

    • ITIL-4-BRM Overview

    ITIL-4-BRM Exam Overview

    Component Details
    Certification Name ITIL 4 Specialist: Business Relationship Management
    Exam Code ITIL‑4‑BRM
    Issuing Body PeopleCert / AXELOS
    Prerequisite ITIL 4 Foundation certification
    Delivery Method Online proctored exam or in-person via Authorized Training Organizations
    Number of Questions 40 multiple-choice questions
    Exam Duration 90 minutes (105 minutes for non-native English speakers)
    Format Closed-book, multiple-choice
    Passing Score 26 out of 40 (65%)
    Exam Fee Approx. US $865 (subject to region and provider)
    Certification Validity 3 years, requires re-certification

     

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    ITIL ITIL-4-BRM Exam Topics Breakdown

    Domain Focus Areas
    Business Relationship Management Role Responsibilities, skills, and knowledge for Service Relationship Managers
    Stakeholder Engagement (Strategic & Operational) Ensuring stakeholder involvement, collaboration, and understanding of value co-creation
    Relationship Models & Value Co-Creation Development and application of BRM models and techniques
    Performance Measurement & Success Factors Identification and use of metrics and success criteria to assess BRM effectiveness
    Capability Assessment using ITIL Maturity Model Evaluation of BRM practice maturity within the organization

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    The ITIL ITIL-4-BRM (Business Relationship Management) certification validates your understanding of how to establish and nurture effective relationships between service providers and their stakeholders. It is part of the ITIL 4 Specialist track and plays a vital role in IT Service Management (ITSM).

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    The ITIL-4-BRM exam is moderately challenging, especially for those new to ITIL 4 concepts. However, with the right resources such as PDF questions, exam dumps, and real questions from Solution2Pass, you can master the material efficiently.

    The ITIL-4-BRM exam consists of objective, multiple-choice questions. It’s a closed-book test with no external materials allowed. Our exam dumps help simulate this exact format for better preparation.

    You can book your ITIL-4-BRM exam directly through PeopleCert, the official ITIL exam body. Create an account, choose the ITIL 4 BRM exam, select a date, and pay. Solution2Pass ensures you’re fully ready before exam day.

    The ITIL-4-BRM exam includes 40 multiple-choice questions, and candidates are given 90 minutes to complete it. A passing score is 70%, which means you need at least 28 correct answers.

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    ITIL-4-BRM Questions and Answers

    Question # 1

    Which of the following describes a value stream?

    A.

    A model that defines the key aspects of a relationship journey for a set of business stakeholders

    B.

    A set of steps undertaken to create and deliver products and services

    C.

    An operating model which defines the main activities required to respond to demand and facilitate value realization

    D.

    Asset of organizational resources designed for performing work or accomplishing an objective

    Question # 2

    Which skill requires a business relationship manager to be introspective and understand their own behavior?

    A.

    Persuasion/negotiation

    B.

    Strategic Thinking

    C.

    Written and verbal communications

    Question # 3

    Which is an example of the ‘Prepare the team’ step of Gemba walks?

    A.

    A business relationship manager informs staff of a future Gemba walk of the value stream for creating a new service

    B.

    A relationship manager records the findings of observing the negotiation of service targets

    C.

    A relationship manager asks another manager to join the Gemba walk for onboarding new customers

    D.

    A relationship manager discusses the findings of a Gemba walk with other stakeholders

    Question # 4

    As part of a stakeholder analysis, a senior manager has been identified who has financial control over BRM activities and is keen to see BRM succeed within the organization.

    Which communication strategy should be used for this stakeholder?

    A.

    Keep satisfied

    B.

    Monitor

    C.

    Manage closely

    D.

    Keep informed

    Question # 5

    Which statement about the relationship between the capability criteria and the four dimensions of service management is CORRECT?

    A.

    Each capability level contains the same number of criteria for each of the four dimensions

    B.

    Each capability level contains one or more criteria for each of the four dimensions

    C.

    Each capability criterion is linked to only one of the four dimensions

    D.

    Not all capability criteria have been mapped to one of the four dimensions

    Free ITIL-4-BRM ITIL Exam Questions 6 to 17

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    Jun 29, 2025
    Solution2Passs ITIL-4-BRM Exam Questions were a game-changer! Their PDF and Testing Engine covered every moduleBusiness Relationship Management, stakeholder strategies, and value co-creation. The explanations helped me grasp complex concepts, and the practice tests mirrored the real exam. With their 100% Success Guarantee, I passed effortlessly. Highly recommend!
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