ITIL ITIL-4-Specialist-Monitor-Support-Fulfil Practice Test Questions Answers
Exam Code: ITIL-4-Specialist-Monitor-Support-Fulfil
(Updated 166 Q&As with Explanation)
Exam Name: ITIL 4 Specialist: Monitor, Support, FulfilExam
Last Update: 04-May-2025
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ITIL-4-Specialist-Monitor-Support-Fulfil Overview
ITIL-4-Specialist-Monitor-Support-Fulfil Exam Overview
| Category | Details |
|---|---|
| Exam Name | ITIL 4 Specialist: Monitor, Support & Fulfill (ITIL-4-Specialist-Monitor-Support-Fulfil) |
| Certification | ITIL 4 Managing Professional |
| Exam Duration | 90 minutes |
| Number of Questions | 40 questions |
| Question Format | Multiple Choice, Multiple Answers |
| Passing Score | 70% (28 correct answers out of 40) |
| Exam Delivery | Online or in-person via Pearson VUE |
| Prerequisites | ITIL 4 Foundation Certification (or equivalent knowledge) |
| Exam Topics | - Service Management in the ITIL 4 context |
| - Key concepts related to monitoring, supporting, and fulfilling service requests and requirements | |
| - Metrics and performance monitoring, reporting, and improvement processes | |
| Validity of Certification | Ongoing certification maintenance (must earn 40 credits every 3 years to maintain certification) |
| Exam Cost | Approx. $300 (varies by location and testing provider) |
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ITIL ITIL-4-Specialist-Monitor-Support-Fulfil Exam Topics Breakdown
| Section | Topics Covered | Percentage of Exam |
|---|---|---|
| 1. Monitor, Support, and Fulfill Services | - Principles and practices for monitoring, supporting, and fulfilling services across their lifecycle | 40% |
| 2. Service Management Automation | - Use of automation tools and technologies to monitor, support, and fulfill services | 20% |
| 3. Service Management Metrics | - Key performance indicators (KPIs), metrics, and reporting processes for monitoring service performance | 20% |
| 4. Continual Improvement | - Applying continual improvement to service management processes, performance analysis, and incident management | 20% |
ITIL ITIL-4-Specialist-Monitor-Support-Fulfil ITIL 4 Managing Professional Practice Exam Questions and Answers
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