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ITIL ITIL4-DPI Practice Test Questions Answers

Exam Code: ITIL4-DPI (Updated 40 Q&As with Explanation)
 Exam Name: ITIL 4 Strategist: Direct, Plan and Improve (DPI)
 Last Update: 15-Sep-2025
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Questions Include:

  • Single Choice: 40 Q&A's

    • ITIL4-DPI Overview

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    ITIL4-DPI Questions and Answers

    Question # 1

    The IT organization of a large company has an existing improvement programme. Individual IT divisions have fully embraced continual improvement. The business has seen areas of improved performance, but the improvements do not last long.

    Which action BEST maintains long-term improvement?

    A.

    Starting all improvement efforts with a clear understanding of the current and desired future state

    B.

    Developing a business case for continual improvement and asking for support from senior management

    C.

    Establishing a strong governance capability to help build a culture of continual improvement

    D.

    Developing a value stream map for the continual improvement effort to better understand how it is working

    Question # 2

    An organization is mapping a value stream for an IT service. In the current map, the same activity is repeated multiple times. When identifying opportunities to remove waste from the value streams, it has been determined that several days could be removed from the delivery time by eliminating repeated work.

    What is this an example of?

    A.

    Cascading goals through the organization

    B.

    Building value chains on effective practices

    C.

    Optimizing a workflow through the organization

    D.

    Establishing clear objectives for assessments

    Question # 3

    A service provider has established the success factor of:“improved availability of wi-fi service.”

    Using the SMART model, which is the BEST key performance indicator to use to measure this?

    A.

    10% increase in resolution of wi-fi incidents within target time by the end of quarter 3

    B.

    5% reduction in number of complaints to the service desk by the end of the year

    C.

    5% increase in user satisfaction scores for the wi-fi service

    D.

    Increase in wi-fi service reliability by the end of quarter 2

    Question # 4

    A service provider has a small technical support team, who are based in a remote location and provide support to a critical service. The support group have a reputation for providing excellent service. Head office, who control budget decisions, are implementing an improvement project for the service.

    What should the service provider do FIRST to identify the support team's involvement in the project?

    A.

    Inform the support team that they will receive regular email updates

    B.

    Initiate a discussion with the support group to understand their preferred method of communication

    C.

    Agree a method for involving the support team in financial decisions

    D.

    Use the same method of communication as agreed with all project stakeholders

    Question # 5

    An organization is drafting a plan to achieve its strategic goals and is ensuring that they consider the involvement of all appropriate stakeholders at all levels in the organization.

    Which guiding principle are they applying?

    A.

    Focus on value

    B.

    Think and work holistically

    C.

    Collaborate and promote visibility

    D.

    Keep it simple and practical

    Free ITIL4-DPI ITIL Exam Questions 6 to 17

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