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PECB ISO-9001-Lead-Auditor Practice Test Questions Answers

Exam Code: ISO-9001-Lead-Auditor (Updated 217 Q&As with Explanation)
Exam Name: QMS ISO 9001:2015 Lead Auditor Exam
Last Update: 07-Jul-2025
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Questions Include:

  • Single Choice: 119 Q&A's
  • Multiple Choice: 61 Q&A's
  • Drag Drop: 37 Q&A's

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    ISO-9001-Lead-Auditor Questions and Answers

    Question # 1

    Whistlekleen is a national dry cleaning and laundry company with 50 shops. You are conducting a surveillance audit of the Head Office and are sampling customer complaints. You find that 80% of complaints originate from five shops in the same region. Most of these complaints relate to damage to customer laundry. The Quality Manager tells you that these are the oldest shops in the company. The cleaning equipment needs replacing but the company cannot afford it at the moment. You learn

    that the shop managers were told to dismiss most of the claims on the basis of the poor quality of the laundered materials.

    On raising the matter with senior management, you are told that there are plans to replace the equipment in these shops over the next five years.

    When reviewing the customer complaint file, you find that the organisation is facing a legal dispute with a customer over damage to an expensive cashmere coat.

    Select the best option for how this should be handled by the Quality Management System.

    A.

    Settle the court case by negotiation with the customer.

    B.

    Report the situation to the customer with suggested remedial action.

    C.

    Make an offer to replace the coat with a new one.

    D.

    Give an explanation to the customer of what went wrong.

    Question # 2

    Which of the following three options could be considered potential threats to impartiality in an audit context?

    A.

    Competence

    B.

    Experience

    C.

    Familiarity

    D.

    Intimidation

    E.

    Self-audit

    Question # 3

    A Health Trust has contracted with Servitup, a catering services organisation which has been certified to ISO 9001 for 1 year. It provides services to ten, small rural

    hospitals in remote locations involving purchase and storage of dry goods and fresh produce, preparing meals and loading heated trolleys for ward service by hospital

    staff. An auditor is conducting the first sole surveillance audit at one site with the Deputy Catering Manager (DCM).

    At the closing meeting attended solely by the DCM, the auditor informs him that he has found numerous gaps in the QMS processes which lead him to consider

    recommending suspension of the organisation's certification. He is particularly concerned with the evidence that patient health is being adversely affected by produce

    stored beyond its safe consumption date, poor kitchen hygiene and undercooked meals. The DCM says that he cannot make any decisions about these issues in the

    absence of the Catering Manager due to illness but will write everything down and report to the Catering Manager.

    Which two actions should you take in the context of the audit?

    A.

    Close the meeting immediately after the DCM's response and advise that the issues will be addressed at the next surveillance visit.

    B.

    Call the individual(s) managing the audit programme to explain the situation and recommend immediate suspension of certification to protect the integrity of the Certification Body.

    C.

    Continue with the meeting, present the audit conclusions and inform the DCM that the organisation will receive the audit report in due course.

    D.

    Conclude the meeting early and advise that it will be rescheduled once the Catering Manager has returned to work.

    E.

    Recommend that all personnel should be given urgent in-depth training in the QMS.

    F.

    Thank the DCM for his time and express an expectation that improvements will be made in the QMS.

    Question # 4

    Which quality management principle does an organization fulfill when it assesses risks, consequences, and impacts before taking action?

    A.

    Process approach

    B.

    Leadership

    C.

    Improvement

    D.

    Relationship management

    Question # 5

    Which one of the following documents addresses audit time calculation for third-party certification audits?

    A.

    ISO 17021-1

    B.

    ISO 19011

    C.

    ISO 9000

    D.

    ISO 9001

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