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300-810 Cisco Implementing Cisco Collaboration Applications (CLICA) Free Practice Exam Questions (2025 Updated)

Prepare effectively for your Cisco 300-810 Implementing Cisco Collaboration Applications (CLICA) certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 213 questions

On a Cisco IM and Presence deployment, chat settings are edited, or one or more aliases are added to a chat node, but the changes are not reflected for users. Which service must be restarted for changes to be reflected?

A.

TFTP Service

B.

Cisco XCP Text Conference Manager Service

C.

IM and Presence Manager Service

D.

User Management Service

Collaboration engineer configures Cisco UCM and Cisco IM and Presence to support Cisco Jabber Clients. The base configuration is complete The engineer successfully used all the Jabber features a test client but received certificate alerts when signing in. The engineer now wants to ensure that end users do not receive certificate alerts at login. Which two self-…. certificate must be.. with a CA-signed certificate to achieve this goal? (Choose two)

A.

Tomcat

B.

cup-xmpp

C.

cup-xmpp-s2s

D.

cup

E.

IPsec

Which statement about SIP federation between Cisco Unified Communications IM and Presence and Microsoft Skype for Business is true?

A.

Add the federated user as a contact in Jabber to view its presence status.

B.

The role of SIP Proxy service is to process the XMPP packet in from Jabber and convert it to SIP.

C.

TLS is optional.

D.

Use of directory URI as an IM addressing scheme is not supported.

A collaboration engineer is troubleshooting a Cisco Jabber IM and Presence issue Cisco TAC asked the engineer to generate a client-side problem report Which set of actions must the engineer perform to find and download the problem report logs?

A.

Click the Help menu select Report a problem and follow the instructors

B.

Click Settings Help and follow the instructions

C.

Click Settings Help Reports and follow the instructions

D.

Click Admin select Logs and follow the instructions

Refer to the exhibit. A collaboration engineer is troubleshooting an alarm that indicates that there are duplicate user IDs. Which two actions resolve this issue? (Choose two.)

A.

Rename the user ID value for one user if different users on different clusters have the same user ID assigned

B.

Delete the user ID for the duplicate user ID

C.

Rename the directory URI value for one of the users to ensure that there is no duplication.

D.

Assign the duplicate user to the secondary Cisco IM and Presence node

E.

Unassign a user from one of the dusters when the same user is assigned to two different dusters

SAML SSO is enabled in Cisco Unified Communications Manager. What happens when a browser-based client attempts to access a protected resource on a service provider?

A.

The browser follows the redirect and issues an HTTPS GET request to the IdP.

B.

The IdP checks for a valid browser session.

C.

The service provider generates a SAML authentication request.

D.

The SAML request is maintained as a query parameter in the GET request.

An administrator is configuring Cisco Unity Connection call handlers The administrator wants to ensure that all outside callers are played a welcome message and then are transferred to a live operator The administrator wants to restrict the callers from interrupting the welcome message with key presses Under which call handler menu is this task accomplished?

A.

Greetings

B.

Transfer Rules

C.

Caller Input

D.

Message Settings

Refer to the exhibit Users complain that the message waiting light on the IP phone does not light up when receiving a new voicemail With which codec must the engineer configure a dial peer on Cisco UCME for MW1 traffic to resolve this issue?

A.

G.729r8

B.

G.729ar8

C.

G.711ulaw

D.

G.711alaw

Which statement describes a role of AXL communications in the BLF Plug-in Service of the Cisco UAC?

A.

The AXL communications allow registered attendants to log in to Cisco UCM and receive calls.

B.

The AXL communications enable Device Resolution Manager to resolve the device statuses of operator and system devices.

C.

The AXL communications is required after installation to verify that the specified CTI manager or managers and Cisco UAC versions match.

D.

The AXL communications is required after installation to verify that the specified CTI manager or managers and Cisco UCM versions match.

An administrator is configuring call handlers in Cisco Unity Connection. The administrator must ensure that internal extensions are restricted so that callers must go through the company operator to reach employees, and so that callers hear an error message if they attempt to dial extensions directly. Which setting is configured to accomplish this task?

A.

Transfer Rules

B.

Caller Input

C.

Greetings

D.

Message Settings

An engineer is configuring toll fraud prevention on a Cisco Unity Connection system. The Unity Connection system is integrated with two phone systems each with its own trunk access code Which figuration blocks attempts to bypass the restriction table by dialing trunk access codes?

A.

Add restriction table patterns to match applicable trunk access codes for both phone system integrations

B.

Restrict the numbers that can be used for system transfers

C.

Set up all restriction tables to block calls to the international operator

D.

Set up restriction tables to block all calls to international numbers.

Refer to the exhibit.

Which action allows a remote Cisco Jabber user utilizing Mobile and Remote Access to automatically log in to a Cisco Unity Connection voicemail box via OAuth?

A.

Add CUCM under System Settings > Authz Servers in Cisco Expressway-E.

B.

Add CUCM under System Settings > Authz Servers in Cisco Expressway-C.

C.

Add CUCM under System Settings > Authz Servers in Cisco Unity.

D.

Add CUCM under System Settings > Authz Servers in Cisco Unity Connection.

Refer to the exhibit.

A collaboration engineer has integrated Cisco Unity Express with Cisco Unified Communications Manager Express and is experimenting with the MWI feature. With the current configuration, no MWI change occurs when leaving new messages or after playing new messages. Which two changes are needed to correct the configuration? (Choose two.)

A.

ccn subsystem sip

mwi sip outcall

B.

ccn subsystem sip

mwi envelop-info

C.

sip-ua

no mwi-server

mwi-server ipv4:172.16.1.254 expires 3600 port 5060 transport udp

D.

ccn subsystem sip

mwi sub-notify

E.

sip-ua

no mwi-server

mwi-server ipv4:172.16.1.253 expires 3600 port 5060 transport tcp notify

F.

sip-ua

no mwi-server

mwi-server ipv4:172.16.1.253 expires 3600 port 5060 transport udp unsolicited

What submits credentials to the LDAP server during a call that uses SAML SSO?

A.

Cisco UCM server

B.

Service provider

C.

Browser-based Client

D.

IdP

A collaboration engineer Is troubleshooting an Issue with Jabber client logins on the Internal network. Users are receiving a certificate error message that Jabber cannot accept the certificate from the server. Users of phone-only mode Jabber clients do not have the same issue. Which two certificates must be regenerated in the initial steps of resolving this issue? (Choose two.)

A.

Cisco UCM tomcat certificate

B.

Cisco IM and Presence cup-xmpp certificate

C.

Cisco UCM CallManager certificate

D.

Cisco IM and Presence cup certificate

E.

Cisco IM and Presence tomcat certificate

Refer to the exhibit A collaboration engineer is troubleshooting a Cisco Jabber for Windows client issue. The end user is reporting that they cannot control the desk phone from the Cisco Jabber client Which action must the engineer take to resolve this issue?

A.

Associate the User with the desk phone under the user configuration page on Cisco UCM

B.

Select "Primary Line" under the user configuration page on Cisco UCM

C.

Add the "Allow control of the device from the CTI" option under the client services profile configuration page

D.

Add the "Allow control of the device from the CTI" option under the desk phone configuration page

A user complains that incoming calls are being forwarded to another extension before being transferred to voicemail. The user expects calls to be transferred to their voicemail faster if they do not answer the phone. The administrator is managing calls with the supervised transfer option on a Cisco Unity Connection call handler. What should the administrator change to resolve this issue?

A.

T302 Timer

B.

Rings to wait

C.

Release to switch

D.

No answer ring duration (seconds)

Which function of the Cisco IM and Presence high availability solution is true?

A.

When the server has been restored to a normal state, user sessions remain on the backup server.

B.

When an event takes place, the end user sessions are not moved from the failed server to the backup.

C.

When the server has been restored, the server automatically fails back.

D.

When a high availability event takes place, the end user sessions are moved from the failed server to the backup.

Which two steps are needed to configure high availability in Cisco IM and presence? (choose two.)

A.

Enable the Failover Check box

B.

Configure CUP administrator

C.

Assign the subscriber to the redundancy group

D.

Select the enable high availability checkbox and save the configuration change

E.

Configure the CUP AXL user.

Refer to the exhibit. An engineer assists a user who reports that the voicemall notifications show correctly on the desk phone are not available in the jabber client. Which action resolves this issue?

A.

Reset the Jabber client and have the user sign in again

B.

Set the voicemail profile on the user’s line on the CSF device.

C.

Configure the voicemail profile on the user’s service profile

D.

Ensure that the voicemail server is listed in the user’s CTI profile

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Total 213 questions
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