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C_C4H51_2405 SAP Certified Associate - Implementation Consultant - SAP Service Cloud Free Practice Exam Questions (2025 Updated)

Prepare effectively for your SAP C_C4H51_2405 SAP Certified Associate - Implementation Consultant - SAP Service Cloud certification with our extensive collection of free, high-quality practice questions. Each question is designed to mirror the actual exam format and objectives, complete with comprehensive answers and detailed explanations. Our materials are regularly updated for 2025, ensuring you have the most current resources to build confidence and succeed on your first attempt.

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Total 80 questions

Which element do you need to maintain to use maintenance plans?

A.

Scoping

B.

Fine-tuning

C.

Condition attribute

D.

Installed base

Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2correct answers to this question.

A.

Download the template.

B.

Map the data fields to the data fields offered in the template.

C.

Schedule an MDRO job.

D.

Delete the header with the field names in the template.

Your company would like to have reports with combined evaluations from two different datasources. How can you achieve this goal?

Note: There are 2correct answers to this question.

A.

Create a joined data source

B.

Create an interactive dashboard

C.

Create a report based on the Tickets data source

D.

Create a Cloud data source

You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?

Note: There are 2correct answers to this question.

A.

The determination rules have been configured, but not activated.

B.

SLAS are not configured in fine-tuning.

C.

A workflow rule was not scheduled to trigger the determination.

D.

SLAs are not activated in project scoping.

You plan a product recall with the help of automatically generated tickets. Which tool do you use?

A.

Ticket routing rules

B.

Realignment runs

C.

Maintenance plan

D.

Activity planner

What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

A.

Create and assign a survey to a ticket

B.

Configure a response template

C.

Integrate an external knowledge base

D.

Set up a knowledge base for service contracts

Which object can you use in a ticket template when you create a new maintenance plan? Note: There are 2correct answers to this question.

A.

Organization

B.

Service level

C.

Ticket type

D.

Category

Which object is mandatory to integrate emails in tickets?

A.

Service organization

B.

Branding template

C.

Document type

D.

Service level agreement

Which of the following is possible when creating tickets in the Agent Desktop?

A.

You can create knowledge articles.

B.

You can manually select the SLA.

C.

You can select multiple registered products in a single ticket.

D.

You can manually assign a maintenance plan.

Which tools can you use to dispatch a service technician to an open ticket? Note: There are 3correct answers to this question.

A.

Ticket routing

B.

Time recording

C.

SAP Field Service Management

D.

Activity planner

E.

Manual routing

Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2correct answers to this question.

A.

IDoc

B.

OData

C.

RFC

D.

SOAP

Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2correct answers to this question.

A.

Activate Service Contract Management in scoping

B.

Activate Create Contracts in the Detail view

C.

Use fine-tuning to manage the numeric range for contracts

D.

Use fine-tuning to activate Service Contract Management

Which actions can you take to control custom fields and their values? Note: There are 2correct answers to this question.

A.

Use restriction rules

B.

Create a code list restriction

C.

Grant access to extension fields for business roles

D.

Grant access to extension fields for business users

Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?

A.

Delivery blocking

B.

Prospect blocking

C.

Sales support blocking

D.

Credit limit check

You have determined that one of your products has a known fault. You want to ensure that all cases

with that product are automatically assigned to the escalation team. Which feature in SAP Service

Cloud Version 2 would you use to do this?

A.

Notifications

B.

Case routing

C.

SLA

D.

Service categories

Which objects can be assigned in the covered objects facet of a contract? Note: There are 2correct answers to this question.

A.

Account

B.

Products

C.

Categories

D.

Installed base

What do you need to create accounts?

Note: There are 2correct answers to this question.

A.

Access rights

B.

Assignment to an organizational unit

C.

User ID

D.

Business role

Which service objects can you display on an installed base? Note: There are 2correct answers to this question.

A.

Maintenance plan

B.

Ticket

C.

Warranty

D.

Contract

What types of mashups are available in SAP Service Cloud? Note: There are 2correct answers to this question.

A.

ABAP mashups

B.

Internal mashups

C.

HTML mashups

D.

URL mashups

Which of the following objects can you assign to an installed base at item level? Note: There are 3correct answers to this question.

A.

Product

B.

Text

C.

Registered product

D.

Maintenance plan

E.

Warranty

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Total 80 questions
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